Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT OZMO 950 Wi-Fi Connected Robot Vacuum & Mop - Black
Average customer rating
4.5
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
48
4 Stars
20
3 Stars
5
2 Stars
1
1 Star
2
93%of customers recommend this product.
(
65 out of
70)
Customer Reviews for ECOVACS Robotics - DEEBOT OZMO 950 Wi-Fi Connected Robot Vacuum & Mop - Black
Posted by: Nicoleh527
from Denver, CO
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been using this for a few weeks, the vacuum is great and I am surprised with the mopping feature, it works well and just have touch up with my regular mop. You just need to purchase a few of the mop cloths. Overall it does a good job with all the floor I have it helps a lot!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Anonymous
from California
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the Deepot Ozmo over 3 months ago and I’m very disappointed with the product. First off, the charging deck is too small for the Deepot every time it try’s to go to charging deck it knocks it over and doesn’t end up charging. Second, the mop feature hardly works I didn’t see a difference on my floors. Third, I have it scheduled everyday and since it doesn’t charge it most of the time unless I place it correctly into the deck it won’t clean like it’s scheduled to!! Very disappointed, I’m very unhappy with the product and I’ve spent so much money on it.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 8, 2019
Hello,
We're sorry to hear your Ecovacs experience has been less than perfect. To help the robot on its journey home, please make sure to locate the charging dock in an area pressed up firmly against a wall with a few feet of space clear on each side. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with the scheduling and mopping troubles.
Best,
Ecovacs Customer Care
We're sorry to hear your Ecovacs experience has been less than perfect. To help the robot on its journey home, please make sure to locate the charging dock in an area pressed up firmly against a wall with a few feet of space clear on each side. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with the scheduling and mopping troubles.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Morgan_080
Verified Purchase:Yes
This robot is very thorough, compared to other products available on the market. It moves systematically and along a straight path. The battery stays charged long enough to clean the entire surface area of my four bedroom apartment. I recommend using the mop feature fairly regularly to keep up with the cleaning as opposed to only using it to clean one large mess, for example. The robot may have trouble vacuuming on certain, high-pile rugs.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Martin1234
from Carmel CA
Gender:Male
Verified Purchase:Yes
Purchased this Vacuum in an upgrade from a lower model also from Deebot. Unfortunately after using this for a few weeks the mapping was sub standard and decide to return the unit. it hesitated during routine vacuuming and paused acted confused...
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 7, 2019
Hello,
We're sorry to hear your experience with the DEEBOT was less than perfect and that you decided to return it. Should you ever decide to try a new DEEBOT again in the future or have any questions about the older DEEBOT you already have, please don't hesitate to reach out to us at customerservice@ecovacs.com. We're always happy to help out.
Best,
Ecovacs Customer Care
We're sorry to hear your experience with the DEEBOT was less than perfect and that you decided to return it. Should you ever decide to try a new DEEBOT again in the future or have any questions about the older DEEBOT you already have, please don't hesitate to reach out to us at customerservice@ecovacs.com. We're always happy to help out.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Aaron10000
from Austin
Verified Purchase:Yes
This has been great for me so far. Really keeps my large rooms clean with very little effort.
Written by a customer while visiting ecovacs.com
Posted by: javier1980
from Denton, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had it for a couple of months and it has been a great help. This little one works hard and keeps the house clean. Powerful vacuum cleaner and good technology. Do not leave a corner of the house uncleaned. I recommend it.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Claudia 13
from Louisville , ky
Gender:Female
Verified Purchase:Yes
I bought my deebot a month ago. It works perfectly with hardwood floor and tile but when start cleans a carpet all the time send a text errors with the eggdrop sensors ! So everytime get stuck with carpets restart by itself and start a new cycle again! Another thing was the machines wasn't able to draw a map of my house ! So always , I have to clean the whole house because without a map I'm not able to schedule my cleaning ! But when it works wellyou are going to see the difference , its cleaning is amazing ! Now , I have to return it and buy another brand to see how it works.
Response from ecovacs.comBy Customer Care, January 3, 2020
Hello,
We're sorry to hear the DEEBOT has been causing some trouble. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help diagnose and troubleshoot the issue as well as guiding the robot through the initial mapping process.
Best,
Ecovacs Customer Care
We're sorry to hear the DEEBOT has been causing some trouble. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help diagnose and troubleshoot the issue as well as guiding the robot through the initial mapping process.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Kennyihk23
from East Bay
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this machine, overall quality is great but its kinda over price
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, December 27, 2019
Hello,
Thank you for the review. We're glad to hear you think the overall quality of the 950 is great but sorry to hear your experience with the robot has not lived up to your expectations. If you could please reach out to us at customerservice@ecovacs.com we'll be happy to help out with any aspect of the robot that has been less than perfect.
Best,
Ecovacs Customer Care
Thank you for the review. We're glad to hear you think the overall quality of the 950 is great but sorry to hear your experience with the robot has not lived up to your expectations. If you could please reach out to us at customerservice@ecovacs.com we'll be happy to help out with any aspect of the robot that has been less than perfect.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com