Customer reviews from Mattel Creations
Hot Wheels - Mario Kart Circuit Track Set - Multi
Average customer rating
4
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
95
4 Stars
46
3 Stars
14
2 Stars
8
1 Star
20
81%of customers recommend this product.
(
144 out of
177)
Customer Reviews for Hot Wheels - Mario Kart Circuit Track Set - Multi
Customer Rating
1
Not happy at all
on January 7, 2020
Posted by: Alyssa doninquez
from California
The track already broke. The cars don’t stay on the track. And it’s very loud for today’s technology you would think they would make something more quiet.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, January 8, 2020
We're truly sorry about your experience. Please reach out to our team, and they'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
2
Bad quality
on March 22, 2020
Posted by: Katie D
from Ledyard CT
We got this for our son for Christmas. He loves playing with it. And now he can’t play with it because the track is broken. We spent a lot on it and would like a replacement part for it. My son is very disappointed now because we can’t put it back together.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, March 23, 2020
We're sincerely sorry your track is broken! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
2
Good track; seeking a replacement long curve piece
on April 22, 2020
Posted by: Patrick J
from San Francisco, CA
Our boys really enjoyed setting up and playing with their Mario Kart Circuit Track Set however one of the long curve tracks is damaged and the cars are unable to run on that track. Does Mattel / Hot Wheels have an option to purchase individual track pieces for this set? I would only recommend this product if spare track is available for replacing damaged pieces.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, April 27, 2020
We're sorry one of your tracks is damaged. Please reach out to our team, and we'll be more than happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Written by a customer while visiting Mattel Creations
Customer Rating
2
Good while it lasted
on January 26, 2021
Posted by: Anonymous
from Clayton, NJ
My son received this as a gift for Christmas and unfortunately it broke within a week I came on the site trying repurchase track pieces but unfortunately there is no option for that. So I now have a huge pile of plastic to look at instead of a toy play with. The picture is just 1 piece of the track that broke.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, January 27, 2021
Mamma Mia! We're sincerely sorry your track broke! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Written by a customer while visiting Mattel Creations
Customer Rating
1
Very poor tracks, needs better QA
on October 14, 2019
Posted by: Jdouglasusn
from Lemoore, ca
Wife bought this with her target account. Had this for ONE day and tracks separate. $80 and ONE day, it breaks. It looks like I'm not the only one with this problem. Charging a ridiculous price for a cheap quality product. The biggest shame is my kids actually LIKE this things, and they can't use it anymore because its broken.....again.... $80.
The cars are great though. The track pieces are NOT. I am NOT recommending this to anyone. For 80 bucks I can much better things than this.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, October 16, 2019
We're sincerely sorry about your tracks! Please reach out to our Customer Service team, and they'll be more than happy to help! You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Written by a customer while visiting Mattel Creations
Customer Rating
3
Lots of fun
on November 17, 2019
Posted by: BunnyHopp
from Norwalk CT
[This review was collected as part of a promotion.] I received this product free for my honest review.
Let me start by saying my 7 year old loves Super Mario so when I saw this I was super excited.
He absolutely loved it in the beginning. He loved smashing (yes you have to bang/smash the button hard) to get the cars going. But then they kept flying off the track quite frequently & this just began to agitate him to the point where he lost interest fairly quickly.
Now from a parent’s perspective 1. Way too many stickers to put on
2. The battery operated booster is super loud
3. I don’t like the smashing of the button to get it started it just adds to the overly loud booster (my husband is hearing impaired & he was even getting annoyed at the noise)
4. It can be cumbersome to put together, takes quite a bit of space for only a few minutes of play. I even left it out for a few days to see if he’d go back to it & he didn’t
Let me start by saying my 7 year old loves Super Mario so when I saw this I was super excited.
He absolutely loved it in the beginning. He loved smashing (yes you have to bang/smash the button hard) to get the cars going. But then they kept flying off the track quite frequently & this just began to agitate him to the point where he lost interest fairly quickly.
Now from a parent’s perspective 1. Way too many stickers to put on
2. The battery operated booster is super loud
3. I don’t like the smashing of the button to get it started it just adds to the overly loud booster (my husband is hearing impaired & he was even getting annoyed at the noise)
4. It can be cumbersome to put together, takes quite a bit of space for only a few minutes of play. I even left it out for a few days to see if he’d go back to it & he didn’t
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, November 18, 2019
We're sincerely sorry for you disappointment, and we really appreciate your feedback. Thanks!
Written by a customer while visiting Mattel Creations
Customer Rating
2
Gate not locking
on December 26, 2019
Posted by: Gus123
Just got this for my son for Christmas and one of the gates that is supposed to lock, won’t lock after the 6th lap... disappointed....
Response from Mattel CreationsBy Mattel, December 27, 2019
We're sorry your Mario Kart Track isn't working properly. Please reach out to our team, and they'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
1
Great idea poor design
on December 27, 2019
Posted by: Liz415
from San Francisco Ca
I’m not sure if it’s that we bought a bad one but the outer lane doesn’t work. It will not keep a car on at all not even for a lap before it throws it off. The tracks are very flimsy. We’ve followed the instructions and the entire build is correct as stated but it will not work. Very disappointed for the price we paid for our son’s Christmas gift.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, December 28, 2019
We're sincerely sorry your cars aren't staying on the tracks. That definitely doesn't make for a fun race. Please reach out to our team, and they'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations