Customer reviews from totalwireless.com
Motorola - moto g optimo maxx (Verizon)
Average customer rating
4
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
63
4 Stars
23
3 Stars
8
2 Stars
8
1 Star
13
Customer Reviews for Motorola - moto g optimo maxx (Verizon)
Posted by: doit yourselfer
Verified Purchase:Yes
i am pleased with the phone, but the service sucks. after being on the phone for half an hour with someone i was having trouble understanding I gave up and called a friend and took care of the matter myself
Response from totalwireless.comBy Total Wireless, December 18, 2020
Hi. This is Robert from Total Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Dread Lycan
Verified Purchase:Yes
This phone is light, easily held for longer periods of time. Con: speaker is not adequate.
Takes great pictures with it's 12mp though had to adjust for lighting.
Takes great pictures with it's 12mp though had to adjust for lighting.
Response from totalwireless.comBy Total Wireless, December 22, 2020
Hi. This is April from Total Wireless. We are sorry for the trouble that you have encountered with your phone. To assist you, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Customer Rating
5
Fabulous Upgrade
on December 30, 2020
Posted by: Fiskfarm
I got 2 of these based upon the reviews for me and my wife. We absolutely love them and all the issues we were having with our old Galaxy s5s are no longer. All the new features of Android 10 are awesome along with more memory than we will ever use. The extended battery time is a huge plus as well. 2 weeks in and I am still finding great new features. No lag at all. Haven't seen a swirling arrow yet. Love it.
Written by a customer while visiting totalwireless.com
Posted by: Blynda
Verified Purchase:Yes
Bought 3 of these phones, 2 are working great, no hiccups whatsoever the third on the other hand mine keeps freezing up will not respond properly or promptly
Response from totalwireless.comBy Total Wireless, January 3, 2021
Hi. This is Frank from Total Wireless. We're sorry to hear that you are having this issue with your phone. We are determined to help you in resolving your issue. Kindly copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for the ratings you have left.
Written by a customer while visiting totalwireless.com
Customer Rating
3
Fair phone. Has a few problems.
on January 7, 2021
Posted by: Anonymous
This phone was great when I got it. then after the Android OS update, it began destroying SD cards. After three 64GB cards, I started using just the smaller 16GB cards and putting everything on the cloud. After 6 months, this has started to pulse the back arrow when charging. .
Response from totalwireless.comBy Total Wireless, January 10, 2021
Hi. This is Cristy from Total Wireless. We're sorry to hear that you've experienced issues with the device. We're here to help. Let us take a look at what's going on and ensure to provide you with a resolution. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We will be happy to assist you.
Written by a customer while visiting totalwireless.com
Customer Rating
1
It keeps on messing up.
on January 26, 2021
Posted by: Ally792
I bought mine and my fiance's phone on cyber deal and it keeps on messing up. It won't play the videos all the way through on facebook, tiktok, and other forms of social media. It's disappointing.
Response from totalwireless.comBy Total Wireless, January 26, 2021
Hi. This is Robert from Total Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Catwoman
Verified Purchase:Yes
I really love the Moto G7 Optimo Max phone. It has everything I need in a smart phone. Very fast response moving from apps. Calling is crisp and clear. Ring volume is great. The 32 gigbites is more than enough for me but I installed an sd card to bump it up even more. I have no issues so far as this is my second Moto phone. Went from a Moto E4 to a Samsung but hated it after 8 months it died so I went back to Moto . So far so good
Written by a customer while visiting totalwireless.com
Posted by: DY21
Verified Purchase:Yes
I like it cuz it's bigger than my other phone. But this thing likes to freeze & go off in it's own direction
Response from totalwireless.comBy Total Wireless, February 13, 2021
Hi. This is April from Total Wireless. Thank you for taking out time to rate us. Can you please provide us feedback for the two-star rating? For us to discuss this in details, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com