Customer reviews from totalwireless.com
Motorola - moto g optimo maxx (Verizon)
Average customer rating
4
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
63
4 Stars
23
3 Stars
8
2 Stars
8
1 Star
13
Customer Reviews for Motorola - moto g optimo maxx (Verizon)
Customer Rating
1
VERY DISAPPOINTING
on October 4, 2020
Posted by: Rogabert
Bought this phone to be an upgrade from my LG Stylo 3. The only way it is an upgrade is it has twice the built in storage capacity. The connectivity of this phone, to put it bluntly, SUCKS! Rarely do I get 4G LTE, most of the time it is 3G, and quite often no signal at all. Yes, we have poor cell signal here, but I never had that problem that much with my LG. I compare my phone with my wife's phone side by side, and while hers has a 2 bar 4G LTE signal, this Motorola has no signal at all, or at best 3G. And her phone is a much cheaper model LG than this Motorola is.
Apparently, Motorola phones just simply suck at connectivity. Shame, because this phone has plenty of features that I really like, but oh well... when you constantly end up having dropped calls and can't do anything on the web, the phone is worthless. Big waste of money.
Apparently, Motorola phones just simply suck at connectivity. Shame, because this phone has plenty of features that I really like, but oh well... when you constantly end up having dropped calls and can't do anything on the web, the phone is worthless. Big waste of money.
Response from totalwireless.comBy Total Wireless, October 4, 2020
Hi. This is Cristy from Total Wireless. We're sorry to hear that this device does not meet your expectations and for any inconvenience you've experienced with the service. Let us take a look at what's going on and further investigate so we can provide you with a concrete resolution. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will be happy to assist you.
Written by a customer while visiting totalwireless.com
Posted by: Pat B
Verified Purchase:Yes
I like the overall design, but have way too much trouble with the sound adjustments in the apps. I find my sound gets adjusted and I have to totally shut down and get back on to get things working a gain. I have missed phone calls and messages because of it.
Response from totalwireless.comBy Total Wireless, September 13, 2020
Hi. This is Marco from Total Wireless. Our sincere apologies for the trouble this has caused you. Allow us to check your account so we can resolve it immediately. Kindly copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for the ratings you have left.
Written by a customer while visiting totalwireless.com
Customer Rating
2
Good phone but didnt last
on August 9, 2020
Posted by: Bummed21
I love all the features of this phone. The camera is ok, I was disappointed that in less than a year the phone stopped working completely, wouldnt even turn on. For the price I paid for this phone I thought it would last longer than it did.
Response from totalwireless.comBy Total Wireless, August 10, 2020
Hi. This is Frank from Total Wireless. We are sorry to hear about it. We understand where you are coming from. Should you need assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Anonymous
Verified Purchase:Yes
Great Phone, made sturdy! My thoughts on this phone completely is that is one of the best made, heavy phones, that didnt break in the first two drops as of yet. I'm really hard on my phones, however, this one will not let me be hard on it. My 9 year old took some amazing pictures with this phone as well! all around our family loves it
Written by a customer while visiting totalwireless.com
Posted by: TommyZ
Verified Purchase:Yes
I bought this phone about a month ago, I am not a gamer , just take pictures , some e- mails and texting , the phone is much faster than my old LG, APS are easy to load , I am unable to text photos for some reason. I am happy with the finger print security feature. It was easy to switch from the old phone to the new phone with the APP. Great phone for the price..................
Written by a customer while visiting totalwireless.com
Customer Rating
1
Horrible phone
on December 7, 2020
Posted by: Dovjay76
This has to be one of the worst phones I have purchased. It literally reboots 10-15 times a day regards of what you are doing on it. I have backed up the phone and preformed a factory reset which has not helped.
Response from totalwireless.comBy Total Wireless, December 9, 2020
Hi. This is April from Total Wireless. We are sorry for the trouble that you have encountered with your phone. To assist you, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Lee B
Verified Purchase:Yes
The phone arrived on time. The problem came when the once it was activated I couldn't receive any calls. Restarted it several times didn't. When through all the troubleshooting from tech support. Didn't work evenualy returned.
Response from totalwireless.comBy Total Wireless, December 16, 2020
Hi. This is Robert from Total Wireless. We would like to know your experience about our service behind your one-star rating. This will help us account our weaknesses that needs to be improved. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Stopped charging
on December 14, 2020
Posted by: dukerock13
Mine stopped charging in a week's time. No drops or anything. I tried several cords, charging ports and outlets with phone off and on. It charged for like over 18 hrs to get to 35%. I might like the phone but what good is it if it won't charge?
Response from totalwireless.comBy Total Wireless, December 14, 2020
Hi. This is Frank from Total Wireless. We're sorry to hear that you are having this issue with your phone. We are determined to help you in resolving your issue. Kindly copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for the ratings you have left.
Written by a customer while visiting totalwireless.com