Customer reviews from sharkninja.com
Shark - APEX DuoClean Powered Lift-Away AZ1002-CR Bagless Upright Vacuum - Espresso
Average customer rating
3.8
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
52
4 Stars
14
3 Stars
12
2 Stars
12
1 Star
14
66%of customers recommend this product.
(
61 out of
93)
Customer Reviews for Shark - APEX DuoClean Powered Lift-Away AZ1002-CR Bagless Upright Vacuum - Espresso
Customer Rating
3
Warranty not honored!
on November 1, 2021
Posted by: Nodie
from Texas
Gender:Female
After having the vac 4 mos the motor head went out. It kept shutting off the vacum. When I called I was told I had to send a video of the vacuum which I did. Then they told me they would send a new head which they did. I have had Dysons forever and had one quit after 3 years. They sent me a whole new vacum withthout queston! My sister talked me into this Shark when my daughter used my Dyson and let it get stolen .Why didnt Shark replace this vacum? Because its a cheaply made piece of junk. Do not buy! They will not replace it if it fails. The warranty is not good buy a Dyson!
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not a fan
on December 13, 2020
Posted by: pklav69
from Michigan
Gender:Female
Overall, so disappointed. Always clogging. I miss rotator
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Some good, some bad
on April 25, 2021
Posted by: Don't use one
Gender:Female
I have had the Apex AZ1000W for almost a year. Good: powerful, I feel like it cleans great. I love the light. I have yet to need to clean the roller. Two dogs, lab and husky. It picks up their hair with no wraps and no clogging.
Bad: it's very heavy. When you detach the handle or the wand, the whole vac falls over with the least amount of stretch. Dyson does the same. Cleaned the foam filter. It fits over a metal cone filter, only it won't go back tight. I pushed on it to no avail. It wobbles, that can't be right. The manual is skimpy and poor. Needs a lot more pages. On the filter page, it shows the flat foam filter going under the tower filter in the top of the dust bun. No, the flat filter goes under the dust bin, not in it.
Bad: it's very heavy. When you detach the handle or the wand, the whole vac falls over with the least amount of stretch. Dyson does the same. Cleaned the foam filter. It fits over a metal cone filter, only it won't go back tight. I pushed on it to no avail. It wobbles, that can't be right. The manual is skimpy and poor. Needs a lot more pages. On the filter page, it shows the flat foam filter going under the tower filter in the top of the dust bun. No, the flat filter goes under the dust bin, not in it.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Avoid, avoid, avoid!
on April 25, 2021
Posted by: Bella75
from Los Angeles CA
Gender:Female
So bough this thing a little over a year ago and I really wanted to like it. It came with some great features but it is awful. It's heavy and so awkward to maneuver that your arms start to hurt vacuuming. I tried, thought I'd adjust to holding and using it, but no. Terrible, uncomfortable, poorly balanced machine.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great attempt great ideas
on November 22, 2020
Posted by: Margotls
from Jacksonville, NC
Gender:Female
I purchased a Shark® APEX® Upright Vacuum with Powered Lift-Away®, DuoClean® & Self-Cleaning Brushroll about 18 months ago. The two main reasons I chose this vacuum was that it lifts away so I can get under the beds in my house and hair is suppose to NOT get stuck in the brush. That is a great idea for the hair not to get stuck but it is untrue. I also have a Shark Navigator for upstairs. The APEX you cannot take the brush out of the head to clean it. The Navigator’s brush is much easier to clean. I am very disappointed in the APEX for this reason.
They do have another (newer) vacuum that is basically the APEX that has fin bar instead of a brush bar. Hmmm... I wonder if I can get a fin bar for my APEX and swap them out.
When you turn the APEX into a canister the vacuums heads motor is so strong that it doesn’t stay on the floor. Also, the attachments on the APEX do stay on as well as the Navigator.
They do have another (newer) vacuum that is basically the APEX that has fin bar instead of a brush bar. Hmmm... I wonder if I can get a fin bar for my APEX and swap them out.
When you turn the APEX into a canister the vacuums heads motor is so strong that it doesn’t stay on the floor. Also, the attachments on the APEX do stay on as well as the Navigator.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on November 23, 2020
Posted by: Kimba
from Michigan
Gender:Female
About this vacuum when I moved into my house a year and a half ago and I absolutely love it. The only thing negative I have to say is that it does not do really thick rugs well. I love it so much I'm buying another one from my upstairs so I don't have to drag them up and down.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Pretty amazing
on December 13, 2020
Posted by: vacman
Picks up everything. Easy to empty - no fussing with caked up hair because of the cyclone action. Only complaint would be tool storage feels like an afterthought.
Written by a customer while visiting sharkninja.com
Customer Rating
1
brushes still get clogged with hair have to clean
on January 28, 2021
Posted by: jjones
from Bartlett, TN 38135
Gender:Male
I bought this vacuum with the hopes that it would self clean but it does not
Written by a customer while visiting sharkninja.com