Hi there, thanks for connecting with us and taking the time to share your review! We truly appreciate you choosing this gas dryer for your home and are very sorry to hear that you are disappointed in its drying performance and having trouble with noise and cycle times. This certainly isn’t the level of satisfaction or experience that we want to provide, and we have shared your valuable feedback with our design team for improvement. We would also love to offer you some guidance in these issues!

Your dryer’s LED Cycle Countdown displays an estimated time remaining until the end of the drying cycle. The sensors constantly monitor the dry and will recalculate cycle times, so you may see a change in time remaining. Regarding the noise you have experienced, some shaking is normal during operation, especially if the dryer is sitting unevenly. Moving the unit to a more even floor space or adjusting the leveling legs can help to reduce this. We would encourage you to refer to the possible causes of drying issues and things you can check within the troubleshooting guide on pages 12-14 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000198-1.pdf.

We sincerely hope that this information helps to improve your experience and look forward to continuing to serve and support you with your dryer in the years to come. Thank you for being a loyal member of our GE Appliances family. Keep in touch! -Eliza@GEA