Customer reviews from geappliances.com
GE - 7.4 Cu. Ft. 12-Cycle Gas Dryer with HE Sensor Dry - White on White/Silver Backsplash
Average customer rating
4.4
(948 Reviews)
Rating breakdown 948 reviews
5 Stars
653
4 Stars
173
3 Stars
49
2 Stars
29
1 Star
44
88%of customers recommend this product.
(
798 out of
906)
Customer Reviews for GE - 7.4 Cu. Ft. 12-Cycle Gas Dryer with HE Sensor Dry - White on White/Silver Backsplash
Customer Rating
2
Too noisy
on November 29, 2021
Posted by: DL00
from Los Angeles
Sadly I’m really disappointed with my washer and dryer. The dryer takes to long to dry a load and because it’s in my kitchen it’s very noisy.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, December 7, 2021
Hi there, and thanks for submitting your feedback on your experience. We hate to hear you are not satisfied with your washer and dryer – we strive to provide a positive ownership experience, and regret that you’re upset about the noise level and the amount of time it takes to dry. We know that would be concerning, and we’d like to assist.
For the issue with long drying times, you may want to make sure there is nothing obstructing the ducting, and check the circuit breaker and/or fuses to ensure enough power is reaching the unit. Additional troubleshooting tips are available in the manual, starting on page 12: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000198-1.pdf . We hope that may be helpful, but if necessary our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to help.
We strive to meet the industry standard when it comes to noise, and will certainly let our Laundry Products Design team know of your concern regarding the sound level; we value your insight, as we want to ensure we’re aware of any possible issues with the model. We do also have an article discussing what noises are normal for a dryer. If you’d like to review that, it’s available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17411 .
We hope this helps. If you have any other concerns or questions, we are always happy to offer assistance. -Sarah@GEA
For the issue with long drying times, you may want to make sure there is nothing obstructing the ducting, and check the circuit breaker and/or fuses to ensure enough power is reaching the unit. Additional troubleshooting tips are available in the manual, starting on page 12: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000198-1.pdf . We hope that may be helpful, but if necessary our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to help.
We strive to meet the industry standard when it comes to noise, and will certainly let our Laundry Products Design team know of your concern regarding the sound level; we value your insight, as we want to ensure we’re aware of any possible issues with the model. We do also have an article discussing what noises are normal for a dryer. If you’d like to review that, it’s available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17411 .
We hope this helps. If you have any other concerns or questions, we are always happy to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great!
on December 1, 2021
Posted by: mph17
from Ardmore, PA
We have had a great experience with this dryer-- love the heat and drying features.
It has a sleek updated look. Switching the door opening is a bit more complicated than we had thought.
It has a sleek updated look. Switching the door opening is a bit more complicated than we had thought.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features!
on December 4, 2021
Posted by: Hollllllls
from Boston, MA
Easy to use, looks great and is the perfect machine for small, medium and large loads!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Dryer
on December 4, 2021
Posted by: Anonymous
from Michigan
I have owned this dryer for a month now. Best money I have spent in a long time. This dryer has great features drys clothes great. Big drum size is perfect for my queen size bedding
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it
on December 5, 2021
Posted by: Vjrg
from Fort Bragg California
Love all the features, the large capacity holds all my full loads.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
DO NOT WASTE YOUR MONEY. IF YOU DO BUY, BUY WARRAN
on December 8, 2021
Posted by: JENO3219
from INDIAN HARBOUR BEACH FL
ONLY LASTED A YEAR AND 6 MONTHS. BUY WARRANTY EXTENSION
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
5
Response from geappliances.comBy Sarah@GEA, GE_Appliances, December 13, 2021
Hello. We appreciate you reaching out to us, though we hate to hear you had an issue with the dryer not working properly only a year and a half after getting it. We know how frustrating that must have been to deal with, and it’s certainly not the positive ownership experience we strive to provide.
Our Laundry Products Design team will be informed of the trouble you had for future review. We do have troubleshooting tips on various possible issues with the dryer available, starting on page 12 of the manual. If that might be helpful for you, it’s linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000198-1.pdf . If more specific troubleshooting information is needed, or you want to provide any additional feedback to our Design team, you are always welcome to reach out to us about the specific problem you had with the unit.
If service is needed on the dryer, that department is available at 1-800-432-2737 or an appointment can be scheduled online at https://www.geappliances.com/ge/service-and-support/service.htm if you prefer. We hope this matter is resolved for you as soon as possible, so you are able to enjoy your dryer without issue again. We’re glad to assist if you have any other questions or concerns. -Sarah@GEA
Our Laundry Products Design team will be informed of the trouble you had for future review. We do have troubleshooting tips on various possible issues with the dryer available, starting on page 12 of the manual. If that might be helpful for you, it’s linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000198-1.pdf . If more specific troubleshooting information is needed, or you want to provide any additional feedback to our Design team, you are always welcome to reach out to us about the specific problem you had with the unit.
If service is needed on the dryer, that department is available at 1-800-432-2737 or an appointment can be scheduled online at https://www.geappliances.com/ge/service-and-support/service.htm if you prefer. We hope this matter is resolved for you as soon as possible, so you are able to enjoy your dryer without issue again. We’re glad to assist if you have any other questions or concerns. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the features
on December 8, 2021
Posted by: Gordy27
from Manteno, IL
We have only had a short time but like all the drying options and the quietness of dryer.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
So far so good
on December 8, 2021
Posted by: Kainaijamkam
from California
Great features drys quick gets the job done. Will recommen
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com