Hi there, and thanks for submitting your feedback on your experience. We hate to hear you are not satisfied with your washer and dryer – we strive to provide a positive ownership experience, and regret that you’re upset about the noise level and the amount of time it takes to dry. We know that would be concerning, and we’d like to assist.

For the issue with long drying times, you may want to make sure there is nothing obstructing the ducting, and check the circuit breaker and/or fuses to ensure enough power is reaching the unit. Additional troubleshooting tips are available in the manual, starting on page 12: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000198-1.pdf . We hope that may be helpful, but if necessary our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to help.

We strive to meet the industry standard when it comes to noise, and will certainly let our Laundry Products Design team know of your concern regarding the sound level; we value your insight, as we want to ensure we’re aware of any possible issues with the model. We do also have an article discussing what noises are normal for a dryer. If you’d like to review that, it’s available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17411 .

We hope this helps. If you have any other concerns or questions, we are always happy to offer assistance. -Sarah@GEA