Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.2
(732 Reviews)
Rating breakdown 732 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
36
1 Star
80
80%of customers recommend this product.
(
560 out of
701)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
3
I love this product
on July 15, 2025
Posted by: Mehe2002
from Palatka, Fl
I really like everything about this product except it’s too high. I have to stand on tip toes to get all of my clothes out. I love the color and the Bluetooth capabilities so it lets me know how long I have and when it is complete.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Diego, GE_Appliances, July 23, 2025
Thank you for leaving us a review. We are going to pass your comments regarding the unit's height along to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Washed well, not very “HE”
on July 27, 2025
Posted by: Wastin water
from Colorado
Washes well but……8 out of 10 loads are uneven at the end, then it shuts off with in minutes so you start a drain and spin, where it adds like 20 gallons of water to “balance” it. It very HE, and it’s hard to deal with when you haul water, average an extra 20 gallons of water per load. Will probably go back to whirlpool after this one.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, August 5, 2025
We'd like to help out with the uneven loads and out of balance conditions.
This model is a high efficiency model, so it does use less water to provide the same level of clean as traditional models.
In regards to the out of balance conditions, we recommend first checking that your washer is completely level to the ground. You can adjust by rotating the leveling legs located on the bottom of the unit. It is also important to be mindful of how the washer is loaded. The best way to achieve a balanced load is to load dry items evenly and loosely around the outside of the basket, filling in towards the center on larger loads.
You can view additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
This model is a high efficiency model, so it does use less water to provide the same level of clean as traditional models.
In regards to the out of balance conditions, we recommend first checking that your washer is completely level to the ground. You can adjust by rotating the leveling legs located on the bottom of the unit. It is also important to be mindful of how the washer is loaded. The best way to achieve a balanced load is to load dry items evenly and loosely around the outside of the basket, filling in towards the center on larger loads.
You can view additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
Written by a customer while visiting geappliances.com
Customer Rating
1
Would be great if it wasn’t so high tech
on August 19, 2025
Posted by: Disappointed mom88
I loved this washer for the first two years and than it keeps freezing on the sensing setting and will quit washes and make it challenging to wash clothes for a large family.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, August 21, 2025
We'd like to assist you with your washer. We recommend unplugging the unit for 5 minutes and plugging it back in. This may help.
One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Inefficient
on August 30, 2025
Posted by: Loks
from Colorado
Do not buy. Most inefficient washer we have ever owned. Anything more than a couple pieces of clothing, it can’t balance and uses like 30 gallons of water at a time to try to balance it. Not uncommon to go through 60+ gallons of water a load
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 4, 2025
We are happy to provide guidance with this washer's balancing. The proper loading of this machine has a direct impact on the balance. We encourage you to load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. If loading your items like this does not resolve your issue, we recommend fully resetting your washer by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com