Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
1
So disappointing!
on April 20, 2020
Posted by: KristenLB
from Redmond, WA
I want to love this washer - it is large, usually quiet, I like having the agitator, and the smart dispense is so handy.
Unfortunately, it leaves bulky items sopping wet. Normal clothing washes are okay, but blankets and pillows come out totally soaked. There is no "spin only" cycle, so if you try to spin it out again, the machine adds MORE water.
Additionally, there is no way to adjust the end cycle sound, and it only plays a brief and quiet tone. Unless I am right nearby, the alert is basically useless.
I am so disappointed in this washer and would not buy it again.
We’ve had our new washer for a few weeks and are very happy with the features we didn’t know we were missing in our old LG. The automatic detergent dispenser and the huge capacity are awesome! Our laundry has come out very clean and fresh smelling, too. I look forward to doing laundry!
love the smart despense and not having to decide what load size to pick does it automatically. did have a snafu when we plugged it in and didnt work when we installed but service man came and it was only a wire came undone when they sent it. works like a charm now.
Our journey with our new washer began during the purchase. The salesman was personable, well spoken, quite knowledgeable about the machine. The machine works very well and is quiet!
Thought the washer was dead on arrival, as with every try, I kept getting the “H2O Supply” message. I decided, even though I had the machine for only a few hours, to give GE service a try. I had the machine installed by a professional plumber who had installed modern “anti flood” hoses. These hoses to my understanding, are hyper sensitive to water pressure changes, to which this particular washer is apparently not a fan. Our GE tech who has been to our home before, is great, and knew right away what the issue was. He changes out the hoses for standard steel braided ones, and all was resolved. Since then, the washer has performed well with different loads at different settings.