Hey there, and thanks for letting us know of the experience you’ve had with this washer. We truly hate to hear you have been disappointed in the unit, feel the quality is lacking and have had to wash some items more than once. We strive to provide a great ownership experience for you, and would like to assist.

We design our appliances with quality, durable materials that are built to last, and regret that you have concerns over that. Our Laundry Products Design team will be informed of your concern for review – we do value your insight, as we want to make sure we’re aware what our consumers think of our models.

We have an article with information on what to do when clothes are not cleaning as well as you’d hope, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098 . We do recommend making sure the amount and type of detergent is the best option for the load you’re washing, and loading the clothes loosely around the outside of the basket. We hope the information in that article will help resolve this issue for you. If you continue to have trouble with wash performance and think service may be necessary, that department can be reached at 1-800-432-2737 and would be glad to help.

As we go forward, we will strive to earn back your faith in our brand. We are happy to offer assistance if you have any other inquiries or concerns. -Sarah@GEA