Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
5
Great
on December 2, 2020
Posted by: Harville
from Greensboro, nc
Only thing bad I can say is that it's tall and I'm short!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Too deep of basket!
on December 2, 2020
Posted by: Lintil
from Mt holly nj
The washer is too tall and basket is extremely deep. I can’t reach clothes!! I am so disappointed... I do not like washer at all. Theres no light in it like my other GE. For price I spent I expected better quality. I’m not short (5’7”) but can’t reach clothes without hurting myself. Even tried a stool! I wish I never got it. How can you make something so deep and hard to access? Will never buy a GE again.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 4, 2021
Hello Lintil, thank you for your review. We are sincerely sorry you have not been pleased with your washer. We would love to hear from you how we can make your experience with our products better. If you would like to reach out to us about your issue further, please don’t hesitate to do so via this link: https://www.geappliances.com/ge/service-and-support/contact.htm Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth it.
on December 2, 2020
Posted by: Nikki21
from MS
Is adversities as heavy duty but does not handle even towels. Won’t go to spin cycle unless you manually balance the load.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 4, 2021
Hello Nikki21, thank you for your review. We’re sincerely sorry your washer is not operating properly and is going out of balance frequently. We understand how that would be frustrating and would love to look into this further for you. Please reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm and we will be happy to assist you further!
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Washer
on November 29, 2020
Posted by: mego421
from Houston, TX
This washer is so great and easy to use. This is a very deep washer is allows for very large loads but being on the shorter side, it is hard to reach the bottom to grab the random sock that gets stuck at the bottom or side.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great featured
on November 29, 2020
Posted by: Grannyree
We haven’t had it that long but so far so good. Good price
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Ready for the future washer
on November 18, 2020
Posted by: Bronxtaskforce1
from Deltona
This machine is absolutely amazing. Future proof. Easy to use. Wifi. Huge tank 5.3. Energy efficient.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
The agitator disconnects all the time and balance
on November 17, 2020
Posted by: Armanini
from Shenandoah, IA
The agitator disconnects all the time and balance seems to be an issue. It is also uncomfortable/deep to reach into.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 18, 2020
Hi Armanini - We're so sorry for your washer experience. We know this must be frustrating for you. For more help with your concerns, please reach out to us by email at the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm.
If service is needed, your model carries a full one year warranty from the date of purchase for any manufacturing issues. Service appointments may be scheduled by calling GE Service at 1-800-432-2737 or online at: http://www.geappliances.com/ge/service-and-support/service.htm
We hope this is resolved for you soon. Thank you for your valuable feedback.
If service is needed, your model carries a full one year warranty from the date of purchase for any manufacturing issues. Service appointments may be scheduled by calling GE Service at 1-800-432-2737 or online at: http://www.geappliances.com/ge/service-and-support/service.htm
We hope this is resolved for you soon. Thank you for your valuable feedback.
Written by a customer while visiting geappliances.com
Customer Rating
3
A little disappointed
on November 17, 2020
Posted by: Kelly2095
from Baltimore MD
The size of the tank is huge which is what I wanted however when there is a large load it always shakes and becomes unbalanced. I try to load the washer so all is even but it always is unbalanced
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Written by a customer while visiting geappliances.com