Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
5
Very deep and easy to use washer
on December 30, 2020
Posted by: Hawkbadger
from Chicago, IL
Wanted a deep washer and this doesn’t disappoint. Wife can barley reach the bottom. Easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Wouldn’t wash a single load
on December 29, 2020
Posted by: Frustrated in Central Tx
from Bee Braunfels
Wish I could say differently - but this washed was installed and didn’t complete a single load before it malfunctioned. What’s worse is that the part is on back order until mid-February. Hopefully they can get us a replacement out ASAP. I have a family of 5 and it’s totally unacceptable to not have a washer.
No, I would not recommend this to a friend.
Response from geappliances.comBy Guy@GEA, GE Appliances, January 15, 2021
Hello there, thank you for leaving this feedback. We are terribly sorry you haven't been able to use this washer. You're right that this is unacceptable and we apologize for this inconvenience. We will be sure to reach out to our product team about your washer so that this doesn't happen again. Next, we apologize about the part delays. The pandemic has put a lot of stress on our business causing availability issues and delays. GE Appliances is working very hard to address unprecedented demand for appliances while people spend more time in their homes. We appreciate your patience and wish you the best. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice features.
on December 29, 2020
Posted by: Densmi66
from Terry MS
Overall happy with the product. It does not seem to clean clothes with stains as well as I’d like.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 30, 2020
Hi Densmi66 - Thanks for choosing to do business with us! We're so glad to hear you are happy with your new washer. Here are some great tips for stain removal on clothes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16871
We hope this information is helpful. Thanks for choosing GE Appliances! - Sharon@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16871
We hope this information is helpful. Thanks for choosing GE Appliances! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!!!
on December 29, 2020
Posted by: Melleo1
from NC
Clothes are clean and in good shape after washing.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features! Amazing Quality!
on December 27, 2020
Posted by: GLC07
from VA
This is the first time I have ever owned a GE washer, and I am thrilled with it thus far. With 4 kids, it seems like laundry is never-ending but this workhorse has kept up! Since the day it arrived, it has run for at least 3-4 loads per day and the clothes are coming out so clean and fresh. Well done GE! Love my new washer!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Off balance loads!
on December 27, 2020
Posted by: kbhmo
from Missouri
I have had this washer for eight months, and I absolutely hate it! It cleans well, but fully half of the time when spinning it quits and shows "off balance". It doesn't seem to matter if the washer is fully loaded, partially loaded or under loaded. It doesn't seem to matter how you try to rearrange sopping wet material to appease it. The washer simply keeps adding water to attempt to rebalance and makes matters worse. Sometimes I can appease the washer god and move something just right so it will drain and spin. Most of the time I end up wringing out dripping wet fabric by hand. If I wanted to do this by hand, I would have purchased a washboard instead! Do yourself a favor and skip this model--GE dropped the ball on this one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 28, 2020
Hello kbhmo - We're so sorry for your washer experience and understand how the unbalanced issue would be frustrating. If the machine is overloaded, the clothes may not be able to move freely and may be more likely to throw the basket off balance. Also, the more the legs are extended, the shakier the washer will be during operation. Please view this video at the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
We hope this information is helpful. Thanks for the valuable feedback. - Sharon@GEA
We hope this information is helpful. Thanks for the valuable feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Had washer for less than 2 weeks...
on December 22, 2020
Posted by: Unhappy923
Had washer for less than 2 weeks and it’s already broken. Won’t spin, needs new clutch. So after spending all that money, I am still without a washer for almost two weeks now waiting on parts to come in. Ridiculous.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 14, 2021
Hello Unhappy923 - Thanks for posting a review on your washer. We are sorry to hear that you have to repair it so soon and we apologize for the delay in getting parts. We can understand your frustration. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features!!
on December 22, 2020
Posted by: DrCory
from Pell City, AL
The washer is quiet and it washes well. I love having an agitator again.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com