Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
4
Good washer!
on January 8, 2021
Posted by: Pete617
from Jupiter fl
This is a competent washer, however, regardless of how large or small the load is, it becomes unbalanced every time. This stops the cycle, and requires the liad be adjusted.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Useful features
on January 7, 2021
Posted by: LiqueT
from Tomball, Tx
Certain cycles do not let you choose to add more water to wash. Manual states water will not come above the clothes line and is not necessary but some clothes were completely dry at the end of the cycle and still smelled dirty. I use the automatic dispenser with Add More feature but I did not feel it added enough detergent. The clothes did not smell clean. I just add some detergent to the drum and use the automatic dispenser on Normal setting.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washing machines wver
on January 7, 2021
Posted by: DAR2021
from Michigsn
Bought two new ones this year and neither work. Won’t spin and drain. Constant cancel errors. Have to rerun loads multiple times.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 19, 2021
Hello DAR2021 - Thank you for your review. We are sorry to hear of the issues with your new washers. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issues. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
It’s too touchy, off balance a lot.
on January 6, 2021
Posted by: Kayctee
from Utah
Have to babysit it as it gets off balance frequently
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Eliza@GEA, GE Appliances, January 20, 2021
Hi Kayctee, thank you for choosing this top load Smart washer for your home and for taking the time to share your review. We are sorry to hear that your washer is frequently off balance and for the inconvenience that this causes. We are happy to offer you some guidance in this! If you are finding that the basket seems loose, this movement is due to the auto balance suspension system that allows the tub to move freely to withstand out of balance situations. Unbalanced loads can cause the washer to vibrate more and, in this case, you may want to stop the machine and redistribute the load. - Additionally, the more the washer legs are extended, the shakier the washer will be during operation. If your washer is significantly rocking during operation, the leveling legs may be uneven and adjusting all four leveling legs until the washer is level left-to-right and front-to-back will ensure that the unit is stable. You can find tips and a video of leveling your washer in the following support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445. We sincerely hope that this information is helpful for you and thank you again for your feedback. All the best! -Eliza@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Washer
on January 6, 2021
Posted by: Critty
from Star idaho
Well I love the washer bit was confused with when it ends it’s not loud enough letting me know when it’s done and also it still shows it has time left for washing, realized that it really was finished with the cycle. Other than that I love it.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Takes getting used to
on January 6, 2021
Posted by: SW OH
from Ohio
My Maytag washer was almost 24 years old so this one is very different. I appreciate the water efficiency but have yet to get a handle on a couple of the cycles. This one has no permanent press cycle just as one example. Also, the smart detergent dispenser is not working correctly or at least as I think it would work.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on January 5, 2021
Posted by: Grandma 45
from Oregon
This washer is not the one I wanted. But after using it for over a month now I have come to like every thing except one thing. It is very deep and I am short. But are stuff has never been cleaner.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love Bulk dispense
on January 4, 2021
Posted by: matt2112
from Louisville
My favorite feature is the bulk dispense and then after that, the wifi connection and app that tells you that it is done (and reminds you if you haven't taken it out).
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com