Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
5
Fantastic Machine
on June 29, 2021
Posted by: Mike JK
from Pittsburgh, PA
Our new Washer is so quiet. I can’t hear it running, even in the next room.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
What we wanted and easy wi-fi setup
on June 29, 2021
Posted by: PaulJ9976
from El Paso, TXq
We really like the washer and delivery was a breeze. The wi-fi was very easy to setup and link to our Alexa. Would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Love this Washer!!
on June 27, 2021
Posted by: Lori999
from Cleveland, Ohio
I love this washer. It had all the features such as a large tub, and the tank to fill up the detergent for multiple washes. The only missing feature was a tank for the fabric softener, but there was a tray for it.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on June 25, 2021
Posted by: DAPA
from Bronx, NY
Excellent features and easy to operate. Set it and forget it until app reminds you.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Large tub
on June 24, 2021
Posted by: Frudge
from Butler, PA
Don’t know if the tub is supposed to be this loose and wobbly. Had to struggle for right water level, can’t reach bottom of tub for clothes
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 25, 2021
Hi there,
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had getting the water level you wanted. We hope all is well now!
All of our washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal.
When you move the inner tub, you can hear a "sloshing" sound. This is the balance ring. For more information on this balance ring, you can click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16836
We appreciate hearing your feedback about the depth of the tub. We'll be sure to pass this information along to our design team for future products.
Your unit does have access to the Deep Fill feature. If you'd like to learn more about this feature you can click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22718
We hope this is helpful! Know that we're always here if you have other questions or concerns.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had getting the water level you wanted. We hope all is well now!
All of our washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal.
When you move the inner tub, you can hear a "sloshing" sound. This is the balance ring. For more information on this balance ring, you can click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16836
We appreciate hearing your feedback about the depth of the tub. We'll be sure to pass this information along to our design team for future products.
Your unit does have access to the Deep Fill feature. If you'd like to learn more about this feature you can click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22718
We hope this is helpful! Know that we're always here if you have other questions or concerns.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Wrinkles Galore
on June 23, 2021
Posted by: Fool Me
from Honolulu
This is a follow up review 3 weeks after use. The pro is the tub is big. The con Every cycle produces bad wrinkles. Adding another rinse doesn't help. I buy clothes that are anti-wrinkle. After cycle, I'd 'snap' and air dry. The wrinkles using this machine are severe. The advertised water and electric savings is spent on the extra time ironing clothes. The next option is adding liquid softener, which should be used sparingly because it increases flammability. The wrinkles force me to use it.
I tried to use temp 'Tap Cold'. After the wash, the clothes were hot, so the rinse was hot! The machine is under warranty, but I'd still have to pay for the service call. I'm disappointed with this machine.
I tried to use temp 'Tap Cold'. After the wash, the clothes were hot, so the rinse was hot! The machine is under warranty, but I'd still have to pay for the service call. I'm disappointed with this machine.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 24, 2021
Hi there,
Thanks for leaving a review. We're sorry to hear about the issues that you've had here, we can understand how this would be frustrating.
We'd recommend to check and make sure that your water inlet hoses are connected properly. You can take a look at the following link for help with checking this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18392
If this does not help, then we'd recommend reaching out to service for assistance. Our service team can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm - If you purchased your washer less than one year ago, you have proof of purchase, and your technician determines that the issue stems from a manufacturing defect, then you would not have to pay for service as your warranty would cover it.
We hope this helps!
All the best,
Michael@GEA
Thanks for leaving a review. We're sorry to hear about the issues that you've had here, we can understand how this would be frustrating.
We'd recommend to check and make sure that your water inlet hoses are connected properly. You can take a look at the following link for help with checking this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18392
If this does not help, then we'd recommend reaching out to service for assistance. Our service team can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm - If you purchased your washer less than one year ago, you have proof of purchase, and your technician determines that the issue stems from a manufacturing defect, then you would not have to pay for service as your warranty would cover it.
We hope this helps!
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet, efficient, and looks great!
on June 19, 2021
Posted by: Tiff2021
from Bullard, Tx.
We really like our new washer. It is quiet, cleans well, and it plays a little music medley when you start a cycle. Lol
I really like how we can add soap to a tank too.
I really like how we can add soap to a tank too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Sleek Design and Excellent
on June 18, 2021
Posted by: l3rad11982
from Saint Louis, MO
This washer is the best thing ever!!! Connected it to my phone and it alerts me when the clothes are almost finished and then again when it’s ready. Also tells you when you have left things in there for extended periods of time.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com