Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.2
(732 Reviews)
Rating breakdown 732 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
36
1 Star
80
80%of customers recommend this product.
(
560 out of
701)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
2
Buyer beware
on December 20, 2020
Posted by: PEI Jay
from Prince Edward Island
Lots of room and great features, had high hopes for this machine but constantly goes off balance you have to babysit the machine all it takes is an odd towel in the load to completely throw it off, but they do have good customer service I had the best repair man in PEI come out and clear some codes and tweak the machine until I figure out how these new machines work I’ll just keep an eye on it
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 6, 2021
Hello PEI Jay - We appreciate you taking the time to share your review. We apologize for the issues you've had with your washer and understand how this would be frustrating. We are glad you took advantage of your warranty and all is well now. Please don’t hesitate to reach out to us at the “contact us” link on our www.geappliances.com website if any questions or concerns come up. Thanks for your feedback. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Wouldn’t wash a single load
on December 29, 2020
Posted by: Frustrated in Central Tx
from Bee Braunfels
Wish I could say differently - but this washed was installed and didn’t complete a single load before it malfunctioned. What’s worse is that the part is on back order until mid-February. Hopefully they can get us a replacement out ASAP. I have a family of 5 and it’s totally unacceptable to not have a washer.
No, I would not recommend this to a friend.
Response from geappliances.comBy Guy@GEA, GE Appliances, January 15, 2021
Hello there, thank you for leaving this feedback. We are terribly sorry you haven't been able to use this washer. You're right that this is unacceptable and we apologize for this inconvenience. We will be sure to reach out to our product team about your washer so that this doesn't happen again. Next, we apologize about the part delays. The pandemic has put a lot of stress on our business causing availability issues and delays. GE Appliances is working very hard to address unprecedented demand for appliances while people spend more time in their homes. We appreciate your patience and wish you the best. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Balancing..... Balancing....
on April 18, 2021
Posted by: KentSterling
from NJ
I bought this for the large capacity and made in USA. Small load or large load it is constantly out of balance. It then attempts to self balance the load extending the cycle by almost double. If the washer can’t complete the spin cycle your clothes are left soaked. When you transfer to the lid to the matching dryer it prematurely claims your soaking wet clothes are dry leaving them to get a mildew smell. PS the washer is sitting on a level concrete slab and leveled precisely with adjustable feet.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 19, 2021
Hi We're so sorry for the difficulty you've had with your washer and can understand your frustration with the off balanced loads.If you're finding some of the clothes are wet, it's possible the incorrect cycle was selected. We suggest making sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. You can redistribute the load in your washer and then run through the Drain & Spin cycle.
If the washer loads continue being out of balance, we suggest reaching out to our service department for further assistance. They can be reached at 1-800-432-2737 or through this link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps and appreciate your feedback. - Sharon@GEA
If the washer loads continue being out of balance, we suggest reaching out to our service department for further assistance. They can be reached at 1-800-432-2737 or through this link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps and appreciate your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washing machine ever!!!!!
on February 24, 2022
Posted by: Rj1369
from Texas
If your load is not just perfect in the drum when it goes to the spin cycle it starts slapping the sides of the machine and shuts off. When you readjust your clothes it then fills the tube again with water to only do it again. Only had this thing 7 months and completely frustrated!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, February 25, 2022
Hi,
Thanks for taking the time to write about your washer. We can understand how this out of balance issue would be frustrating to deal with, for sure. If you find that your washer is walking/vibrating, take a look at this article for some tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445&_ga=2.64950575.1476842461.1645628366-454753276.1645628366
If these tips don't help, you're loading your unit as stated in your Use and Care manual (page 18): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187-2.pdf&_ga=2.124770698.1476842461.1645628366-454753276.1645628366 - and you're still having these out of balance issues, we'd recommend reaching out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful for you.
Best wishes,
Michael@GEA
Thanks for taking the time to write about your washer. We can understand how this out of balance issue would be frustrating to deal with, for sure. If you find that your washer is walking/vibrating, take a look at this article for some tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445&_ga=2.64950575.1476842461.1645628366-454753276.1645628366
If these tips don't help, you're loading your unit as stated in your Use and Care manual (page 18): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187-2.pdf&_ga=2.124770698.1476842461.1645628366-454753276.1645628366 - and you're still having these out of balance issues, we'd recommend reaching out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful for you.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy. Always out of balance
on January 6, 2025
Posted by: Sk1976
Always out of balance!! Takes me days to finish laundry. I have to pull sopping wet clothes out or readjust the clothes all the time just to get it to spin. We bought the extra capacity drum and you can’t fill it because it won’t spin.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, January 17, 2025
We know any difficulty with the washer going out of balance would be concerning, and we want to assist. You may want to make sure the unit is level (the leveling legs can be adjusted if needed), as an uneven washer may be more likely to go out of balance.
If it may be helpful, troubleshooting tips are available starting on page 26 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--CLZmBhd8--/e502363ffba9b09442e9dd7d9262cc5416210ed7.pdf .
If you continue to have trouble and aren’t able to resolve this with troubleshooting, our service department can be reached at 833-426-3393 or online at https://www.geappliances.com/ge/service-and-support/service.htm . A technician would be glad to examine the washer for any issues.
If it may be helpful, troubleshooting tips are available starting on page 26 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--CLZmBhd8--/e502363ffba9b09442e9dd7d9262cc5416210ed7.pdf .
If you continue to have trouble and aren’t able to resolve this with troubleshooting, our service department can be reached at 833-426-3393 or online at https://www.geappliances.com/ge/service-and-support/service.htm . A technician would be glad to examine the washer for any issues.
Written by a customer while visiting geappliances.com
Customer Rating
1
Vibrates and walks
on January 27, 2020
Posted by: JAYRZ9
from Detroit MI
Worst appliance purchase ever. GE out twice to look at it. First guy said use only HE detergent. I showed him the bottle that is HE. The vibration was so bad that detergent leaked out. It had caused minor wall damage. GE is of no support. Today the tech (as I'm resting I hear the machine banging....)
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 28, 2020
Hello JAYRZ9 - Thanks for sharing your feedback. We're sorry to hear of your washer experience and would like to provide you with some information we hope will help with the vibrating/walking issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
If further assistance is needed, please email your details to eResponse@ge.com. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your washer. Thanks, again.
If further assistance is needed, please email your details to eResponse@ge.com. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your washer. Thanks, again.
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing
on February 26, 2020
Posted by: Housewife32
First of all, it says it’s quiet right on the washer. It wasn’t at all. Because the washer has an agitator I figured it would get things cleaner. Instead it took apart the stitching on my 3 favorite blankets. Also, bad design, the bleach dispenser is near the detergent opening. The softener drawer is loose and wanted to come out. The good features like the Wifi & wash station do not make up for the bad ones.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , February 27, 2020
Hello Housewife32 - Thanks for the feedback. We're sorry for any inconvenience you've had with your washer. Your comments are important to us and we'll be sure and share your thoughts with our laundry design team for future consideration and product improvement.. Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
3
Spin is a Problem
on March 17, 2020
Posted by: Lama01
from Houston TX
You have to baby sit this washer because when it comes time to SPIN you never know whats going to happen. With my cheap Amana unit I never had to do this. The first big issue was washing 4 pairs and jeans and the washer ended up putting them in one big bundle and trying to spin it. Of course it sounded like the washer was destroying itself and I had to stop it and evenly space the wet jeans so it would spin smoothly. Then, every now and then the same thing happens, the washer cant seem to get the load right to spin without the basket banging against the machine freaking out. I do like the options, and the auto dispense of the soap. Another thing about this washer is it is very tall. Short people will need a step stool. I highly recommend going to the store and seeing it in person. Unless you get a great deal on this unit, I would not buy it again. PS the Wifi, I had to unplug and plug the unit back in to get it to connect after many failures setting up.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy SHARONatGEA, GE_Appliances , March 18, 2020
Hello Lama01 - Thanks for posting a review on your washer. We're sorry for any inconvenience you've experienced and appreciate your feedback. We'll be glad to share your comments with our washer design team as we strive to continually improve our products. Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com