Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
1
Do not buy. Always out of balance
on January 6, 2025
Posted by: Sk1976
Always out of balance!! Takes me days to finish laundry. I have to pull sopping wet clothes out or readjust the clothes all the time just to get it to spin. We bought the extra capacity drum and you can’t fill it because it won’t spin.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, January 17, 2025
We know any difficulty with the washer going out of balance would be concerning, and we want to assist. You may want to make sure the unit is level (the leveling legs can be adjusted if needed), as an uneven washer may be more likely to go out of balance.
If it may be helpful, troubleshooting tips are available starting on page 26 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--CLZmBhd8--/e502363ffba9b09442e9dd7d9262cc5416210ed7.pdf .
If you continue to have trouble and aren’t able to resolve this with troubleshooting, our service department can be reached at 833-426-3393 or online at https://www.geappliances.com/ge/service-and-support/service.htm . A technician would be glad to examine the washer for any issues.
If it may be helpful, troubleshooting tips are available starting on page 26 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--CLZmBhd8--/e502363ffba9b09442e9dd7d9262cc5416210ed7.pdf .
If you continue to have trouble and aren’t able to resolve this with troubleshooting, our service department can be reached at 833-426-3393 or online at https://www.geappliances.com/ge/service-and-support/service.htm . A technician would be glad to examine the washer for any issues.
Written by a customer while visiting geappliances.com
Customer Rating
5
Laundryroom Beast
on December 29, 2024
Posted by: Mikeys GE Baby
from Michigan
It's a real work horse!!! We have a busy family andvthis GE washer had been a Godsend
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
UNBALANCED
on December 20, 2024
Posted by: Thiswasherdoesnotspin
from Nj
It’s always unbalanced. Soap dispenser, doesn’t dispense. Tank level sensor doesn’t read correctly.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 8, 2025
We'd like to lend a hand with your washer. You can anticipate receiving an email from a member of our team to request more information. Please respond as soon as possible.
Written by a customer while visiting geappliances.com
Customer Rating
1
Off balance all the time
on December 19, 2024
Posted by: Beadyriley
The washer gets off balance about 2 out of every 3 loads. Would not recommend this washer at all.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
5
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, January 8, 2025
We advise you to view the loading instructions on page 18 of the Owner's Manual to help with balancing the wash load. If these tips do not help, we recommend scheduling service with one of our certified technicians. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products-salsify.geappliances.com/image/upload/s--CLZmBhd8--/e502363ffba9b09442e9dd7d9262cc5416210ed7.pdf?_ga=2.172203235.1711791475.1736179540-507723860.1707936747
https://products-salsify.geappliances.com/image/upload/s--CLZmBhd8--/e502363ffba9b09442e9dd7d9262cc5416210ed7.pdf?_ga=2.172203235.1711791475.1736179540-507723860.1707936747
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed in Purchase
on September 19, 2024
Posted by: Jam8631
from Graford, TX
We bought this washer when we built our new house 2020. Most expensive washer we have ever owned & turned out to be the worst! I agree with many others… doesn’t matter the size of the load. You never know if it will get unbalanced and not spin! It will keep trying for hours unless I finally go ahead & rearrange then use the and drain & spin cycle. Also, grease streaks on sheets and pillow cases happens alot! Plus sheets seem very dingy! Now to top off everything the auto detergent dispenser has low tank every time I wash. It’s only the two of us! Started refilling once a month, then every two weeks and now every time I get ready to wash! Is it just draining out? No problem solving listed for this! Very disappointed that I bought the top of the line! We feel this purchase was a waste of money! No wonder it’s 1/2 the price now! Too many issues!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, September 20, 2024
We would like to help with your washer. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Long Lasting
on August 27, 2024
Posted by: Aarroof
from Lebanon Junction
Everytime I buy another brand of appliances I regret it so I’m with GE brand Tired of wasting my money on repairs and rebuying I’ll just stay with the brand that made in the use
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Washing Machine
on July 11, 2024
Posted by: Sonsh
from Dothan, al
Awful; had 2 1/2 years; acts like will wash then quickly just ends
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, July 15, 2024
We're sorry to hear about your washer not finishing cycle. We want to help. We're going to have one of our agents get in touch via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Sad
on June 17, 2024
Posted by: Larry bowling
from Sc
Not as good as older models washers. Spin cycle always has been a problem.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, June 18, 2024
We want to help you with the washer. If the washer does not spin properly we recommend referring at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082
Written by a customer while visiting geappliances.com