Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
5
TRUSTED GE APPLIANCES
on December 12, 2021
Posted by: Jugs
from Big Stone Gap, Va
The GE washer is very quiet and with exceptional features. Operates smoothly with excellent cleaning of fabrics,
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Just ok
on December 11, 2021
Posted by: musicmama
from TX
I purchased this when we bought a new house and needed a new washer. I have been a tad disappointed. It feels more cheaply made than my older version and there are times I have to wash items more than once to get the dirt out of little boy socks. I won't purchase this brand again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, December 16, 2021
Hey there, and thanks for letting us know of the experience you’ve had with this washer. We truly hate to hear you have been disappointed in the unit, feel the quality is lacking and have had to wash some items more than once. We strive to provide a great ownership experience for you, and would like to assist.
We design our appliances with quality, durable materials that are built to last, and regret that you have concerns over that. Our Laundry Products Design team will be informed of your concern for review – we do value your insight, as we want to make sure we’re aware what our consumers think of our models.
We have an article with information on what to do when clothes are not cleaning as well as you’d hope, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098 . We do recommend making sure the amount and type of detergent is the best option for the load you’re washing, and loading the clothes loosely around the outside of the basket. We hope the information in that article will help resolve this issue for you. If you continue to have trouble with wash performance and think service may be necessary, that department can be reached at 1-800-432-2737 and would be glad to help.
As we go forward, we will strive to earn back your faith in our brand. We are happy to offer assistance if you have any other inquiries or concerns. -Sarah@GEA
We design our appliances with quality, durable materials that are built to last, and regret that you have concerns over that. Our Laundry Products Design team will be informed of your concern for review – we do value your insight, as we want to make sure we’re aware what our consumers think of our models.
We have an article with information on what to do when clothes are not cleaning as well as you’d hope, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098 . We do recommend making sure the amount and type of detergent is the best option for the load you’re washing, and loading the clothes loosely around the outside of the basket. We hope the information in that article will help resolve this issue for you. If you continue to have trouble with wash performance and think service may be necessary, that department can be reached at 1-800-432-2737 and would be glad to help.
As we go forward, we will strive to earn back your faith in our brand. We are happy to offer assistance if you have any other inquiries or concerns. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great equipment
on December 10, 2021
Posted by: Prcab
from Columbia NJ
Could not be more happy with this washer!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
BELIEVE THE BAD REVIEWS
on December 10, 2021
Posted by: ASchultheis
from Ohio
Our old washer died in January 2021 and we had to get a new one. Being COVID, options were very limited and I now understand why this model was one of the few available. I read many reviews about balance issues and how the cycles wouldn't complete and there would be a ton of water left standing and I chose to ignore them. Huge mistake. It started with just blankets and sheets. It then progressed to towels. And now, it only takes a sweatshirt to throw off the balance of the washer and it to not drain leaving my husbands work uniforms (Fireman) standing in a foot of water overnight. DO NOT GET THIS MACHINE. If I could go back in time I would. Attached is a photo of our 100 pound water soaked comforter that had to be pulled out and hand wrung and hung out to drip along with a mattress topper (separate cycle) to leave the barrel totally empty before it would drain. GE should be mortified with the "quality" of this machine.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, December 12, 2021
Greetings,
We're truly sorry to hear that your washer is not draining and understand how infuriating that is to deal with. We would encourage you to check out this troubleshooting article for causes and solutions.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23080
If the information provided does not help, please consider taking advantage of your limited warranty and scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
All the best. Mike@GEA
We're truly sorry to hear that your washer is not draining and understand how infuriating that is to deal with. We would encourage you to check out this troubleshooting article for causes and solutions.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23080
If the information provided does not help, please consider taking advantage of your limited warranty and scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
So far, so good
on December 9, 2021
Posted by: JustJill2021
from WV
I received my washer and dryer today and as soon as set up was complete I started using both machines and I must say I’m rather impressed with the look and function on both models. Time will tell if they continue to perform at this advanced level. I’m very happy with my purchase.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet!
on December 7, 2021
Posted by: Shari4444
from Pine Mountain Club CA
Much quieter than what we previously had. Everything comes out clean as well!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Smart Washer
on December 7, 2021
Posted by: ZarZaid
from Aberdeen, MD.
This product is smart, connects to you home and gives you full control
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
So far this is wonderful!
on December 5, 2021
Posted by: Honeywood
from Windham, ME
This washer is barely 3 weeks used, but I love the options. It is sooo deep which will be great for washing king-sized blankets. I can’t reach the bottom for small loads of clothing, but an old-person’s grabber works well to get to the bottom! The washer has sensors which automatically allow for correct water amounts, but if you need to actually see more water - another 3 gallons can be added for dirtier work jeans. Great addition to the washer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com