Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
3
Washed well, not very “HE”
on July 27, 2025
Posted by: Wastin water
from Colorado
Washes well but……8 out of 10 loads are uneven at the end, then it shuts off with in minutes so you start a drain and spin, where it adds like 20 gallons of water to “balance” it. It very HE, and it’s hard to deal with when you haul water, average an extra 20 gallons of water per load. Will probably go back to whirlpool after this one.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, August 5, 2025
We'd like to help out with the uneven loads and out of balance conditions.
This model is a high efficiency model, so it does use less water to provide the same level of clean as traditional models.
In regards to the out of balance conditions, we recommend first checking that your washer is completely level to the ground. You can adjust by rotating the leveling legs located on the bottom of the unit. It is also important to be mindful of how the washer is loaded. The best way to achieve a balanced load is to load dry items evenly and loosely around the outside of the basket, filling in towards the center on larger loads.
You can view additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
This model is a high efficiency model, so it does use less water to provide the same level of clean as traditional models.
In regards to the out of balance conditions, we recommend first checking that your washer is completely level to the ground. You can adjust by rotating the leveling legs located on the bottom of the unit. It is also important to be mindful of how the washer is loaded. The best way to achieve a balanced load is to load dry items evenly and loosely around the outside of the basket, filling in towards the center on larger loads.
You can view additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
Written by a customer while visiting geappliances.com
Customer Rating
3
I love this product
on July 15, 2025
Posted by: Mehe2002
from Palatka, Fl
I really like everything about this product except it’s too high. I have to stand on tip toes to get all of my clothes out. I love the color and the Bluetooth capabilities so it lets me know how long I have and when it is complete.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Diego, GE_Appliances, July 23, 2025
Thank you for leaving us a review. We are going to pass your comments regarding the unit's height along to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
2
Was a good product, until…
on May 26, 2025
Posted by: BreRH
from Milwaukee, Wisconsin
I read many of the reviews on this dishwasher that I purchased back in 2022 and just like many of them at first it ran great, but after several months, it began making lots of knocking noises and doing a lot of balancing I thought maybe it was moved and that’s why it was doing that, but it is also not draining all the water out so I almost have to do a quick wash or another spin to get the water out I am disappointed in the washer now that I know that it’s not something I did wrong. I also did register the product when I received it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, May 30, 2025
We'd like to assist you with your washer. With the unit getting off balance, we recommend pausing it and redistributing the load. Also, the more the legs are extended, the shakier the washer will be during operation. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. We recommend referring to the article below for more helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
As far as the draining, there may be an issue with the drain hose, pump, or lid switch. You can refer to the troubleshooting tips here: https://repair.geappliances.com/resources/faq/article/why-wont-my-washing-machine-drain
A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
As far as the draining, there may be an issue with the drain hose, pump, or lid switch. You can refer to the troubleshooting tips here: https://repair.geappliances.com/resources/faq/article/why-wont-my-washing-machine-drain
A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Would not buy again
on April 7, 2025
Posted by: CIK25
from Texas
Was only quiet for the first few weeks. Says energy efficient but it consistently refills to balance during the spin cycle, wasting more water and energy. The detergent dispenser clogged in the first month, continues to clog so stopped using it. Just used for a little over 5 years and now the agitator does not work and the inside started to rust and white (what seems to be plastic) is coming off the inside.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 9, 2025
We are honored to have you as a part of the GE Appliances family. We strongly encourage you to schedule service with one of our certified technicians to get this dispenser and performance issue properly addressed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible: Won’t Drain Bulky Items
on March 2, 2025
Posted by: Horrible I
from Omaha, Nebraska
This is one of the worst washing machines I have ever used; if you put in anything larger than a medium load it will not drain. Instead, it continues to “balance” the items by continually adding more water in the drain and spin cycle, which is incredibly inefficient and a waste of energy. I bought this washing machine to wash, comforters, sweaters, and jeans, but you can forget it because not only does the washing machine not function, have to hand-ring these items. “Smart” devices are often exactly the opposite. I wish I could go back in time and stop myself from wasting money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, March 3, 2025
We want to help out with your washer not draining properly. We recommend checking the following article for troubleshooting tips that can help remedy this issue: (Will Not Drain) https://products.geappliances.com/appliance/gea-support-search-content?contentId=23080
If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
3
Horrible Washer
on March 2, 2025
Posted by: PLZ1123
from Hazleton, PA
I have had nothing but trouble with balancing this washer. It’s suppose to ‘self-balance’ and does not.
I bought it so I could wash my queen comforter. Never again.
I bought it so I could wash my queen comforter. Never again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, March 3, 2025
We want to help out with your washer getting out of balance. We recommend checking the following article for troubleshooting tips that can help remedy this issue: (Wet Clothes Concerns) https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Not spinning
on January 26, 2025
Posted by: NorthernStar07
from Terrytown
Had it for two years and it stopped spinning correctly
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, January 30, 2025
We recommend resetting your washer by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and allow for proper spinning, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible reliability
on January 8, 2025
Posted by: San777
from Cincinnati Ohio
I've only had this washer for two years and has stopped working. It won't spin or drain now. In addition, it stays out of balance and use to spin so aggressively that there is a hairline fracture in the lid. If this is how 'GE" branded appliances work, I won't be purchasing anymore GE products. I must now pay an expensive repair or replace it all together.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 20, 2025
Allow us to support you with your washer no longer working properly. You can anticipate receiving an email from a member of our team to request more information. Please respond as soon as possible.
Written by a customer while visiting geappliances.com