Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(735 Reviews)
Rating breakdown 735 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
36
1 Star
83
80%of customers recommend this product.
(
560 out of
703)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
5
Happy With My Purchase
on November 18, 2022
Posted by: Pablo007
from Arizona, AZ
I was afraid I would have a balancing issue, but my first load with a few kitchen towels complete succesfully with no problems.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to use
on January 14, 2023
Posted by: Wendy Mike
from Bell fl
Cleans clothes better than my last washer. Uses less water.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
GTW845CPNDG is Awesome!
on February 24, 2023
Posted by: GTW845CPNDG is Awesome
from Albany, GA
Since Aug. 2021 Covid-19 pandemic this GE wash machine has been running 5-7 times a day very consistent and well manufactured and engineered!
Regards, -Eddie
Regards, -Eddie
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Very deep tub
on March 3, 2023
Posted by: Suzziq2u
from Maryland
Til love my new washer. The only thing I have found so far is that if the washer is not level, it has trouble balancing.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Is always unbalanced
on March 13, 2023
Posted by: Nic86
from Lapeer, mi
This washer seems to always be unbalanced!! And if it’s unbalanced it will fill back up with water to try and balance. It will do it a couple of times if you don’t catch it. Wastes so much water and has been nothing but a pain since we bought it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , March 14, 2023
Hello- We are sorry to hear you're having this experience with your washer getting out of balance. We can understand how frustrating this would be for you and want to help! All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. Note: The more the legs are extended, the shakier the washer will be during operation.
We have some Anti-Vibration Pads that may help with this issue. Please take a look at the following link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35241&_ga=2.8027762.1903669194.1678122271-2092837760.1668014705
If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. Note: The more the legs are extended, the shakier the washer will be during operation.
We have some Anti-Vibration Pads that may help with this issue. Please take a look at the following link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35241&_ga=2.8027762.1903669194.1678122271-2092837760.1668014705
If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible
on May 1, 2023
Posted by: Kws74
from Arkansas
This washer never works right way to sensitive stays stuck in balancing mode most of the time
No, I would not recommend this to a friend.
Response from geappliances.comBy Tierra@GEA, GE Appliances, May 2, 2023
Oh no!
We're so sorry to hear that you are having a hard time with your washer. This can be such a hassle and we're more than happy to assist. When the washer is in 'balancing' mode, this means the washer cannot spin properly. After the wash cycle was complete, the items in the load were no longer evenly distributed enough in the tub to allow the spin out of the water. You would need to manually redistribute the items in the load more evenly in the tub, then resume your cycle by pressing Start or select Drain & Spin and press Start.
We hope this information helps. Please let us know if you need further assistance.
Have a great day. - Tierra@GEA
We're so sorry to hear that you are having a hard time with your washer. This can be such a hassle and we're more than happy to assist. When the washer is in 'balancing' mode, this means the washer cannot spin properly. After the wash cycle was complete, the items in the load were no longer evenly distributed enough in the tub to allow the spin out of the water. You would need to manually redistribute the items in the load more evenly in the tub, then resume your cycle by pressing Start or select Drain & Spin and press Start.
We hope this information helps. Please let us know if you need further assistance.
Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Worst washer ever
on September 10, 2023
Posted by: Bpacheco
from Aurora, CO
This is literally the worst washer I've ever owned. Constantly off balance and I have to readjust heavy wet clothing. I've had for a little under 2 years and I am looking at another washer. The only thing I enjoy is the auto detergent dispenser...
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 11, 2023
Hi,
We appreciate you taking time to leave a review. Having your washer become off balance often can be unsettling, and we'd like to help with that. In the link below, you'll see an article with tips on loading your washer. Doing so properly will keep your washer from being off balance.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35644&_ga=2.170712416.1316615196.1694440022-575474648.1665505672
Please call us at 1-800-626-2005 with any questions and we'll be happy to help. Thank you.
-Sylvia@GEA
We appreciate you taking time to leave a review. Having your washer become off balance often can be unsettling, and we'd like to help with that. In the link below, you'll see an article with tips on loading your washer. Doing so properly will keep your washer from being off balance.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35644&_ga=2.170712416.1316615196.1694440022-575474648.1665505672
Please call us at 1-800-626-2005 with any questions and we'll be happy to help. Thank you.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of money, ZERO stars
on October 22, 2023
Posted by: BryanNikkiM
Could not be more disappointed with this washer. After many different detergents and cycles, dark clothes continue to come out with white streaks, clothes looking dingy NOT clean. White clothes come out with dirt stains that were not on the clothes prior to washing, requiring multiple hand washes to get clean. Additionally, the clothes are often dripping wet once the cycle ends, too wet to place into dryer. Attempt the “drain & spin” cycle and seem to be just as wet. GE you’ve really let me down.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 23, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry about the streaks showing up on your clothes. That is not something we expect.
For the best assistance, we are going to share some articles that can help with clothes being too wet and getting better performance from your washer. Here is the first link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098). This is going to be the link for when the clothes are coming out too wet. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
For the best assistance, we are going to share some articles that can help with clothes being too wet and getting better performance from your washer. Here is the first link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098). This is going to be the link for when the clothes are coming out too wet. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com