Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - Diamond Gray
Customer Rating
5
The BEST Waching Machine EVER
on September 3, 2022
Posted by: Karterkatt
from Richmond VA
My dream has always been to afford my own washer and dryer. I’m from LI NY and always had to go to laundry mats. I bought this washer and dryer combo and it does not disappoint. I love thy they are smart machines and how HUGE they are. Literally laundry mat type machines in my house at such a reasonable rate. Happy with this purchase and the 10 year limited warranty is an understatement. Don’t wait. Get them now!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
A life Saver’
on August 31, 2022
Posted by: Hill3
from South Florida
I love this washer!! I have found it very easy to use! My old washer was too techy and had way too many options for cycles. I am a mom of three so we always have something to be washed. My kids are really hard on clothes and this washer has really done a good job getting them clean
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features…love it!
on August 27, 2022
Posted by: WV MamMaw
from WV
I love my new GE Washer. It’s the first GE washer I’ve had and I was a little Leary about getting GE but so far it is wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Wish I could give 0 stars
on August 26, 2022
Posted by: AlliCatz
from Delaware
Washer was good for about a year and a half. After that it just got worse and worse to the point now it doesn’t work.
It started out not spinning every once in a while. Then it got more frequent. Now it won’t spin and all and the lid sensor isn’t working
It started out not spinning every once in a while. Then it got more frequent. Now it won’t spin and all and the lid sensor isn’t working
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 6, 2022
Hello - while we're happy to see you rated this unit high on features, we're also very sorry to know it hasn't lived up to your expectations. We know that not having a functioning washer isn't convenient, and we completely understand your frustration.
We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can always reach out to us on social media if you need further assistance, or you have other questions or concerns.
Take care.
Pablo@GEA
We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can always reach out to us on social media if you need further assistance, or you have other questions or concerns.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
So far so good
on August 25, 2022
Posted by: PA washer guy
from PA
Received today and two loads in. No issues and doing everything it should.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Hate to say it - GE nailed this one!
on August 23, 2022
Posted by: Yucca from NM
from AL
I really was reluctant to buy GE but I wanted a agitator in my new large capacity washer - we live on a farm/ranch and the clothes get sweaty, wet, oily, and greasy dirty with all sorts of animal discharge. This washer is WAY BETTER then my Maytag. I can ADD EXTRA WATER, I can INCREASE type of soiled wash load for more agitator time, I can PRE-SOAK - amazingly our work clothes are MUCH CLEANER. Your go GE!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks great but.
on August 22, 2022
Posted by: Iamasp
from Jefferson, NJ
Machine looks great, but it’s just not working right. The cylinder inside that holds the close continuously slams into the sides of the machine, the machine vibrates like crazy, and is very noisy.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, September 5, 2022
Hey there and thanks for choosing GE Appliances for your home. While we’re excited to have you as part of the family, we’re sorry for the trouble you’re having with your new washing machine. We can certainly understand your concern and imagine how irritating this must be.
This washing machine’s basket doesn’t have a traditional brake and will move freely. You’ll find information about normal operating sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894.
As for the movement and vibrating, you’ll find information about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445.
If these tips and troubleshooting steps don’t help, you may need service. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET.
If you have any additional questions, we’re always happy to help. -Gina@GEA
This washing machine’s basket doesn’t have a traditional brake and will move freely. You’ll find information about normal operating sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894.
As for the movement and vibrating, you’ll find information about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445.
If these tips and troubleshooting steps don’t help, you may need service. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET.
If you have any additional questions, we’re always happy to help. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Washer
on August 18, 2022
Posted by: MarCast
from California
This is a worse washing machine I buy. After a year and half it was making a horrible noise and a lot of shaking.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, August 19, 2022
Hi there, we're sorry to hear your washer has been running noisier than expected and vibrating. This could be a headache and we're happy to help.
The following article should provide some useful tips to help improve this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445&_ga=2.173161251.1215128258.1660918315-1233938546.1597758556
If this continues to happen, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We’re confident our technician would be able to get you taken care of if needed and we’re wishing you the best. Let us know if you need anything else.
Guy@GEA
The following article should provide some useful tips to help improve this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445&_ga=2.173161251.1215128258.1660918315-1233938546.1597758556
If this continues to happen, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We’re confident our technician would be able to get you taken care of if needed and we’re wishing you the best. Let us know if you need anything else.
Guy@GEA
Written by a customer while visiting geappliances.com