Customer reviews from geappliances.com
GE - 7.4 Cu. Ft. 13-Cycle Gas Dryer with HE Sensor Dry - Diamond Gray
Average customer rating
4.5
(1,082 Reviews)
Rating breakdown 1,082 reviews
5 Stars
804
4 Stars
156
3 Stars
37
2 Stars
18
1 Star
67
89%of customers recommend this product.
(
916 out of
1,026)
Customer Reviews for GE - 7.4 Cu. Ft. 13-Cycle Gas Dryer with HE Sensor Dry - Diamond Gray
Customer Rating
2
GE Dryer Not Heating
on May 25, 2022
Posted by: Upset Customer AR
from Benton, AR
Bought this dryer October of 2020 and it has already stopped working. Dryer tumbles, but no heat. I expected better quality! I had a used Hotpoint dryer for 10 years that still worked when we invested in this new set. I should have kept the whole old one, IT WORKED!!!
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, May 26, 2022
Good day,
We deeply regret hearing that your dryer is running, but not heating. This is definitely not something we enjoy hearing about. We do see that you are currently working with an agent on this matter. Please continue to work with them to come to a reasonable solution. Wishing you well. Mike@GEA
We deeply regret hearing that your dryer is running, but not heating. This is definitely not something we enjoy hearing about. We do see that you are currently working with an agent on this matter. Please continue to work with them to come to a reasonable solution. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Junk GE dryer!!! Dead at 2 years old
on May 4, 2023
Posted by: DamonM
from Gardner Kansas
This dryer is a piece of junk. Only 2 years old and the control board has went out. Very costly part. Labor and parts is the price of the dryer. What a lemon. will never buy GE again!!! Cannot reach Consumer Realations. Will be calling Better Business Bureau!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , May 4, 2023
Hello- We are so sorry to hear you are having this experience with your dryer control panel. We can understand how frustrating this is for you and truly apologize for your inconvenience. We see that you are working with Consumer Relations and they are assisting you. Please let us know if you have any questions in the future. We are happy to help! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Multiple issues & now completely dead after 2 yrs
on May 23, 2023
Posted by: Aleigha
from Mobile, Alabama
This is the most problematic set of a washer and dryer I’ve ever dealt with!!!! Only had them about 2 years and the dryer has been repaired several times and is now completely dead- receiving no power at all with the least amount of info possible on how to determine the cause and solution. Not to mention the matching washer has been draining bleach onto the floor when poured into the bleach spout so I haven’t been able to use that all year either. The stupid thing alwaysssss gets off balance no matter how you situate your laundry, therefor using its “fancy” drain and spin to attempt (and fail) to balance out the laundry, in which case it’s just wasting more and more of my water. The warranty on this set is absolute TRASH considering the amount of problems I’ve had in such a short amount of time. I will never purchase another GE appliance and regret ever spending my money on this cheaply made, disastrous, money-pit of a set.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 24, 2023
Hello,
We are so sorry to hear that you are having trouble with your dryer. This isn't something we would expect from our products.
There are a few things you can check to see if you are able to correct the situation.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17381
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We look forward to assisting you in any way that we can! -Charlie@GEA
We are so sorry to hear that you are having trouble with your dryer. This isn't something we would expect from our products.
There are a few things you can check to see if you are able to correct the situation.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17381
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We look forward to assisting you in any way that we can! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Dryer Except for One Thing
on October 22, 2019
Posted by: NanaTina
from Arkansas
We absolutely love this dryer except we can’t seem to get it connected to the App so I can control my laundry. I had no trouble at all connecting my washer, but don’t know what else to do to get the dryer connected/registered.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Mixed Feelings
on October 23, 2019
Posted by: Crystal30224
from Griffin, GA
This dryer was sent to us as a replacement for a GE dryer we had only had for 4 months. It was delivered last week. This dryer is so good at doing it's job. It drys clothes great. The sensor dry dries them perfectly. However, it has a loud knocking noice that is constant. The dryer can be heard in our downstairs living room from our upstairs laundry room. That is my only complaint. If this is normal for this dryer I could not recommend it as it sounds broken.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy SHARON@GEA, GE_Appliances , October 24, 2019
Hello Crystal30224 - Thanks for posting your review. We'd like to provide you with some information on normal dryer noises so you can determine if what you are hearing is normal:https://products.geappliances.com/appliance/gea-support-search-content?contentId=17411
If service is needed, your dryer comes with a full one year warranty that will cover any manufacturing issue. Service appointments may be scheduled through the service link provided in our site above or by calling 1-800-432-2737. We hope this helps. Thanks, again, for your feedback.
If service is needed, your dryer comes with a full one year warranty that will cover any manufacturing issue. Service appointments may be scheduled through the service link provided in our site above or by calling 1-800-432-2737. We hope this helps. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
3
Underwhelming
on December 10, 2019
Posted by: Lovelylyn
from Fort Wayne IN
Drys great but steam feature leaves a lot to be desired.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Fancy
on January 4, 2020
Posted by: Stewart25
from Salem, OR
I'm a pretty old fashioned guy, but my wife is into the latest technology. Originally I was hesitant when she said that she wanted to get a new washer and dryer set. This set came with wifi connections and all kinds of bells and whistles. And I have to admit... This GE washer and dryer set is really fantastic. So far it's easy to use and beats all of my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
not so smart
on January 9, 2020
Posted by: Hobo9906
from houston, tx
works well, just not able to connect WiFi. keeps giving error message. Had no trouble setting up washer, just cant get dryer to connect
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com