Customer reviews from geappliances.com
GE - 7.4 Cu. Ft. 13-Cycle Gas Dryer with HE Sensor Dry - Diamond Gray
Average customer rating
4.5
(1,082 Reviews)
Rating breakdown 1,082 reviews
5 Stars
804
4 Stars
156
3 Stars
37
2 Stars
18
1 Star
67
89%of customers recommend this product.
(
916 out of
1,026)
Customer Reviews for GE - 7.4 Cu. Ft. 13-Cycle Gas Dryer with HE Sensor Dry - Diamond Gray
Customer Rating
1
Piece of junk
on December 13, 2022
Posted by: Frenzygreg
from Outer Banks NC
I’ve owned this dryer for just over two years and this is the third time it’s quit on me and I’ve had to call a repair man. Junk!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, December 14, 2022
Hi there,
We appreciate you sharing your experience with us. Our most sincere apologies to hear that your dryer has failed and you've had to schedule a repair call. This is not the kind of thing we want our customers to experience and understand how irritating this must be for you. We do encourage you to work with your technician to have your dryer repaired. If there's anything that you need, we're always here to help. Mike@GEA
We appreciate you sharing your experience with us. Our most sincere apologies to hear that your dryer has failed and you've had to schedule a repair call. This is not the kind of thing we want our customers to experience and understand how irritating this must be for you. We do encourage you to work with your technician to have your dryer repaired. If there's anything that you need, we're always here to help. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Dryer
on May 20, 2022
Posted by: Prince1649
from Woodburn Or
First time buying a GE Dryer, great features. Only had unit for a couple weeks I believe this will out last me.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
disappointed
on February 27, 2020
Posted by: bekj1968
from Poway, CA
We've only had it a month and it's already stopped drying. Tumbles fine but doesn't heat up. 1st available service appt is a week away!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Great capacity, however, it doesn’t dry!
on March 3, 2020
Posted by: Nick99999999
from Philadelphia
Very disappointed in this dryer. 9 out of 10 loads don’t get dry and need more time added to get clothes completely dry. I believe it has to do with the smallest lint screen I have ever seen.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
No Heat on dryer!!!
on September 11, 2021
Posted by: 4 consumers
from Haughton
We purchased this brand new Washer & Dryer set in mid November 2020,
& today (09-11-21) the dryer will not heat up.
Very disappointed in GE Appliances!!!!!
Dryer issues after 10 months of owning!
& today (09-11-21) the dryer will not heat up.
Very disappointed in GE Appliances!!!!!
Dryer issues after 10 months of owning!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 13, 2021
Hello - Thanks for your feedback. We are sorry your dryer stopped heating so soon. We can understand your disappointment. We are glad you took advantage of your warranty and scheduled a service appointment. We are confident our technician will resolve the issue. We apologize for any inconvenience it has caused.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
just over 1 year and now it won't heat
on October 17, 2021
Posted by: frank1230
had this just past warranty and now trash won't buy another ge product
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 19, 2021
Hi there,
Thanks for leaving a review. So sorry to hear about what's happened to your dryer so soon after the warranty has expired; we're sure that this would be frustrating to deal with. Know that one of our agents will be reaching out via email to investigate further soon.
All the best,
Michael@GEA
Thanks for leaving a review. So sorry to hear about what's happened to your dryer so soon after the warranty has expired; we're sure that this would be frustrating to deal with. Know that one of our agents will be reaching out via email to investigate further soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of trash. Failed after 2.5 years
on May 8, 2022
Posted by: keith61760
from Castle Rock
2.5 year old dryer and it does not heat any more. Bought in January 2020, already failed. Piece of trash.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 11, 2022
Hi there,
Thanks for taking the time to leave a review. We are so sorry to hear about the issues that you've had here with your dryer no longer heating; we're sure this would be frustrating. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
We do hope this helps.
Thanks for your patience in the meantime,
Michael@GEA
Thanks for taking the time to leave a review. We are so sorry to hear about the issues that you've had here with your dryer no longer heating; we're sure this would be frustrating. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
We do hope this helps.
Thanks for your patience in the meantime,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not Heating and less than 2 yrs old
on May 20, 2022
Posted by: MarieTR
from Marshfield, MA
Dryer failed and heat no longer works. I am trying to find out if its repairable and contacted warranty department since this is the second failure I have had with this machine. Warranty department said they have no record of my machine even though I have the confirmation email from when I registered this machine as well as 5 other appliances I bought at the same time. GE doesn't have the same quality they used to.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, May 23, 2022
Oh no!
This is certainly not the kind of thing we want to hear about from our dryers and would like to offer our apologies to you. We can definitely understand how frustrating this is. If your electric dryer runs but will not heat there are a few things you can check before scheduling service.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
If your electric dryer runs but does not heat, please check the following:
The dryer should be on a separate, dedicated 208V/240V electrical outlet.
An electric dryer may run with a partial voltage of 120 volts but it will not heat unless it has a 208V/240V power supply. The circuit breaker could be partially tripped even if it does not look as though it has tripped. Turn off the circuit breaker that supplies power to the dryer and turn it back on, then see if the dryer heats properly.
Make sure that you have the correct amperage for the circuit breaker or fuse that supplies power to the dryer. You can check the specific Installation Instructions for your dryer model for the required amperage.
Make sure you have the right cycle selection, fabric setting and temperature selection. The cycle should be set to a dry cycle and not fluff or cool down.
Make sure the front of the dryer is not blocked. Proper air flow is needed for the dryer to dry properly.
Check the power cord. The power cord may have a burned, broken or loose connection at the back of the dryer.
The power cord for the dryer connects to a terminal block on the rear of the dryer. A metal power cord cover covers this terminal block.
Remove the screws holding the power cord cover in place to access the terminal block connections.
Check the power cord. Look for burnt, broken, frayed or loose wire connections. If wires and/or the terminal connections are burned, broken or frayed, then replacement of both will be necessary.
If the suggestions above do not work, please schedule a service appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. All the best. Mike@GEA
This is certainly not the kind of thing we want to hear about from our dryers and would like to offer our apologies to you. We can definitely understand how frustrating this is. If your electric dryer runs but will not heat there are a few things you can check before scheduling service.
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
If your electric dryer runs but does not heat, please check the following:
The dryer should be on a separate, dedicated 208V/240V electrical outlet.
An electric dryer may run with a partial voltage of 120 volts but it will not heat unless it has a 208V/240V power supply. The circuit breaker could be partially tripped even if it does not look as though it has tripped. Turn off the circuit breaker that supplies power to the dryer and turn it back on, then see if the dryer heats properly.
Make sure that you have the correct amperage for the circuit breaker or fuse that supplies power to the dryer. You can check the specific Installation Instructions for your dryer model for the required amperage.
Make sure you have the right cycle selection, fabric setting and temperature selection. The cycle should be set to a dry cycle and not fluff or cool down.
Make sure the front of the dryer is not blocked. Proper air flow is needed for the dryer to dry properly.
Check the power cord. The power cord may have a burned, broken or loose connection at the back of the dryer.
The power cord for the dryer connects to a terminal block on the rear of the dryer. A metal power cord cover covers this terminal block.
Remove the screws holding the power cord cover in place to access the terminal block connections.
Check the power cord. Look for burnt, broken, frayed or loose wire connections. If wires and/or the terminal connections are burned, broken or frayed, then replacement of both will be necessary.
If the suggestions above do not work, please schedule a service appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. All the best. Mike@GEA
Written by a customer while visiting geappliances.com