Customer reviews from geappliances.com
GE - 7.4 Cu. Ft. 13-Cycle Gas Dryer with HE Sensor Dry - Diamond Gray
Average customer rating
4.5
(1,082 Reviews)
Rating breakdown 1,082 reviews
5 Stars
804
4 Stars
156
3 Stars
37
2 Stars
18
1 Star
67
89%of customers recommend this product.
(
916 out of
1,026)
Customer Reviews for GE - 7.4 Cu. Ft. 13-Cycle Gas Dryer with HE Sensor Dry - Diamond Gray
Customer Rating
1
Not heating
on August 3, 2023
Posted by: Pwe5
from 02360
Had this dryer for about 3 years and it stopped heating, I have great ventilation amd clean the vent after every load. I do about three loads a week. Checked the circuit breakers and turned on and off but still no heat. Would not recommend this dryer nor the matching washing machine because of the balance issue. Very disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 4, 2023
Oh no!
We're so very sorry that your dryer stopped heating. This is certainly not the experience we desire for you and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
We're so very sorry that your dryer stopped heating. This is certainly not the experience we desire for you and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Dryer
on August 9, 2023
Posted by: GEKim
from Sarasota
This is the first time using a gas dryer. It’s incredible how quickly the clothes dry. Way better than an electric dryer. Best dryer we have ever had.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 11, 2023
Hi,
Thanks for leaving a review! It's a pleasure having you with us and we're so glad you like the performance of this gas dryer. Have a wonderful day!
-Sylvia@GEA
Thanks for leaving a review! It's a pleasure having you with us and we're so glad you like the performance of this gas dryer. Have a wonderful day!
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Heating issues
on August 26, 2023
Posted by: rajuncajun421
from Louisiana
This is the 2nd time that the dryer stopped getting hot. I have only had the dryer for 2 years and do not use it often being a one person house hold. Please let me know if this is a common problem. It is very frustrating.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
4
Value
2
Response from geappliances.comBy MichaelBatGEA, GEAppliances, August 28, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your dryer has given you trouble. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your dryer has given you trouble. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dryer not heating
on September 25, 2023
Posted by: HELP PLS EMAIL
from Villa rica Ga
There is no way to get in touch with anyone. I need to speak with someone about my not even 2 year old dryer not getting hot! Please help!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 26, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances electric dryer. We are truly sorry to hear that your dryer is no longer heating, as this is certainly not normal operation, nor the quality that we expect. We're happy to do what we can to assist further, so an agent is going to be reaching out to you directly via email. Please be on the lookout for this email, and respond at your earliest convenience.
Thank you,
-Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Appliances electric dryer. We are truly sorry to hear that your dryer is no longer heating, as this is certainly not normal operation, nor the quality that we expect. We're happy to do what we can to assist further, so an agent is going to be reaching out to you directly via email. Please be on the lookout for this email, and respond at your earliest convenience.
Thank you,
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on October 27, 2023
Posted by: sue559
from idaho
I absolutely love how big the tub is!! I also love that it add the soap for you!!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
kaput - no explanation
on October 29, 2023
Posted by: jdp95
from Arlington VA
pretty nice dryer ... still it went more up. I went to start a load, pressed the button, heard a little noise, and the thing went dead. The breaker was not tripped. I flipped it off to let the unit "cool down" for a few minutes. That made no difference. The owners manual doesn't give any clue. Makes no mention of any internal breakers/fuses. Useless. 🤷♂️
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, October 30, 2023
Good afternoon,
Thank you for reaching out and sharing your feedback on your dryer. We can definitely understand your concern as your dryer stopped working mid cycle.
If your dryer does not start, there are a few things you can check to see if you are able to correct the situation. https://products.geappliances.com/appliance/gea-support-search-content?contentId=1738
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope you are able to get this resolved quickly! -Charlie@GEAppliances
Thank you for reaching out and sharing your feedback on your dryer. We can definitely understand your concern as your dryer stopped working mid cycle.
If your dryer does not start, there are a few things you can check to see if you are able to correct the situation. https://products.geappliances.com/appliance/gea-support-search-content?contentId=1738
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope you are able to get this resolved quickly! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy.
on November 24, 2023
Posted by: Nope just nope
from NJ
The dryer wouldn’t be as terrible if the washer it pairs with wasn’t such crap.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 29, 2023
Hello there! Thank you for leaving us a review. We are so sorry that this dryer has not lived up to your expectations due to the matching washer. This is in no way the consumer experience that we strive for with this dryer, and we will be sure to share these comments with our product design teams for review.
We appreciate you choosing GE Appliances for your home. Please let us know if any questions or concerns arise. We're here to help. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. Please let us know if any questions or concerns arise. We're here to help. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Biggest Piece of junk dryer I've ever owned
on December 1, 2023
Posted by: Meowzers
from Denver CO
Biggest piece of junk dryer I've ever owned, so is the washer I bought at the same time. Never buying GE again. This dryer broke within the first year of owning it, luckily it was under warranty and replaced. Fast forward to 2 years of having the replacement and the replacement is making noises lile the drum is loose/slipping. For reference we only do 1-3 loads of laundry a week. What a joke.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, December 12, 2023
Hi there! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that this dryer has not lived up to your expectations due to the quality of the appliance. This is definitely not the consumer experience that we expect with this dryer, and we will be sure to pass these comments along to our product design teams for review. We also recommend scheduling service with one of our certified technicians to get this noise issue properly diagnosed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored that you chose GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
We are honored that you chose GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com