Customer reviews from geappliances.com
GE - 7.4 Cu. Ft. 13-Cycle Gas Dryer with HE Sensor Dry - Diamond Gray
Average customer rating
4.5
(1,082 Reviews)
Rating breakdown 1,082 reviews
5 Stars
804
4 Stars
156
3 Stars
37
2 Stars
18
1 Star
67
89%of customers recommend this product.
(
916 out of
1,026)
Customer Reviews for GE - 7.4 Cu. Ft. 13-Cycle Gas Dryer with HE Sensor Dry - Diamond Gray
Customer Rating
5
Great features
on September 21, 2022
Posted by: Vickie V
from North Augusta SC
I love my new dryer and its easy to operate and quite.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Loaded with features
on September 25, 2022
Posted by: Hondaguy
from Buckeye Az
This is a well built and well thought out dryer, with all the features you would want and more
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Dryer Has not worked one day since received
on October 11, 2022
Posted by: Udntwntmyrvu
from North Carolina
My dryer has not worked one day since I received it and I am still waiting on a replacement.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 13, 2022
Hello - we're very sorry to hear that your dryer is not working as expected. We know that this is not ideal at all, and we completely understand how frustrating a situation like this is.
We noticed that one of our case managers has assisted you over email, and we're confident that they provided the best assistance and resolution possible. We do appreciate your patience during this process.
Please know you can always reach out to your case manager with any questions or concerns, but we're also available on social media if we can provide additional assistance.
Take care.
Pablo@GEA
We noticed that one of our case managers has assisted you over email, and we're confident that they provided the best assistance and resolution possible. We do appreciate your patience during this process.
Please know you can always reach out to your case manager with any questions or concerns, but we're also available on social media if we can provide additional assistance.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst purchase ever
on October 23, 2022
Posted by: Trash trash trash dont bu
This is literally the worst washer/dryer I have ever had. Half of the time the washer doesn’t properly drain so clothes are soaked and you need to drain and rinse 10 times before it is dry enough to put into dryer. The dryer heating function has gone out aTWICE ALREADY. I literally hate this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 26, 2022
Hello - Thank you for taking the time to write a review. However, we're sorry to hear that your dryer's heating function has gone out twice and you are experience issues with your washer. We understand that would be disappointing, and we'd love to help you.
Please know we have a limited one-year warranty on our appliances. We recommend having a technician diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best.
Please know we have a limited one-year warranty on our appliances. We recommend having a technician diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best.
Written by a customer while visiting geappliances.com
Customer Rating
5
Replacement dryer
on December 10, 2022
Posted by: Bow hunter
from Illinois
Nice dryer my wife really likes the steam feature and features
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Extremely thin and flimsy metal
on January 13, 2023
Posted by: MJoe60
from NJ
I have the same issue as the review by "A56789". The metal where the back of the drum attaches to the spindle is paper thin. It became completely fatigued and tore away from the part. Unfortunately, the dryer is just over two years old and therefore out of warranty. Very disappointed!
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy GE Appliances , January 19, 2023
Hello - We really appreciate you taking a moment to get in touch and leave your feedback. It means a lot to us.
We are really sorry to hear about the issues with the drum, we know that is really tough to deal with. That is definitely not what we would expect to happen for this model. We are going to forward this over to our product team to take a look.
In the meantime, one of our agents are going to email you out to gather some more information. Thanks again.
Stay safe.
Jonathon@GEA
We are really sorry to hear about the issues with the drum, we know that is really tough to deal with. That is definitely not what we would expect to happen for this model. We are going to forward this over to our product team to take a look.
In the meantime, one of our agents are going to email you out to gather some more information. Thanks again.
Stay safe.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Zero stars
on January 25, 2023
Posted by: Bsullivan
from Star lake ny
This dryer needs fuse and thermostat replacing every couple of months, I’ve own mine since 2020 and am now replacing them for the 7th time
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, January 26, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your dryer is experiencing issues with the thermostat and fuse. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
3 Years Old and Stopped Working
on February 5, 2023
Posted by: Shutterbug12
from Lubbock, TX
This dryer has stopped heating. It will tumble but no heat. It is only 3 years old. Our last dryer was still working when we replaced it with this. It was 18 years old. Very disappointing. Also the matching GE washer we purchased at the same time as this dryer is already rusting near the detergent loading area.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, February 8, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your dryer has stopped heating. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you. - Adrian@GEA
Written by a customer while visiting geappliances.com