Customer reviews from Newair
33-lb Portable Ice Maker - Black
Average customer rating
4.5
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
298
4 Stars
68
3 Stars
13
2 Stars
11
1 Star
23
90%of customers recommend this product.
(
61 out of
68)
Customer Reviews for 33-lb Portable Ice Maker - Black
Posted by: crzybill
from texas
Verified Purchase:Yes
machine didn't work properly when I received. great customer service. they promptly issued a refund. return label was sent. I returned for a refund because we were in need of an ice maker I had to find one locally as it take 5 days to get one from new air. it was a cheaper off brand. hope it is as dependable as newair.
Response from NewairBy Newair, Customer Service, October 6, 2021
Thank you for taking the time to leave a review on your unit NIM033BK00. We apologize for the experience, we are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
3
Use cold water
on April 7, 2021
Posted by: Stephanie
from Sanger, TX
I have had this ice maker for almost a year. One of the parts broke and customer service will be sending me a new part with instructions on how to fix it since it is still under warranty. Up to this point it has worked pretty well except it does not refrigerate the inside of the unit so if you do not watch for the ice to fill up it will begin to melt. This can be slowed down by using ice cold water from the fridge. Another complaint I have about it not being refrigerated on the inside is that if you let it set for more than a day without use it grows a mildewy smell since there is always a small amount of water at the bottom of the unit unless you pick it up and dump it out. With the unit weighing 33 lb this becomes cumbersome. A buzzer that lets you know when it is full would also be useful.
Response from NewairBy NewAir, Customer Service, April 8, 2021
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
The perfect countertop ice maker!
on June 7, 2022
Posted by: Amber from Rochester
from Rochester NY
Verified Purchase:No
My husband bought me this ice maker for my birthday last year after I made it very clear all I wanted was an ice maker! It's the absolute perfect size to fit on the countertop and doesn't take up too much space. We also love that there is 2 different size options and how quickly it makes the ice. I would absolutely purchase this ice maker again!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NIM033SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NIM033SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great ice maker!!!
on March 3, 2021
Posted by: Sandremi
from Rochester NH
I bought this for my hubby and he loves it!!! Makes ice like every 5 minutes ...big or small ice chunks!! Perfect for our outdoor parties!!!
Response from NewairBy NewAir, Customer Service, March 4, 2021
Thank you for the 5-star review and for sharing your thoughts about the NIM033BK00.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Lisa58
from Holden beach nc
Verified Purchase:Yes
Bought this about a month ago for our beach home. It is just what we were looking for in order to have ice during the times we are there. Couldn't be more happy with this unit.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review and for sharing your thoughts about the NIM033BK00. We highly appreciate your feedback. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review and for sharing your thoughts about the NIM033BK00. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: SlyT.
from Chicago
Verified Purchase:Yes
Very easy to use and easy carry. It's not heavy and the instructions are super easy. I'm going to use this alot and plan to use it in my outdoor kitchen area.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the NIM033SS00.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the NIM033SS00.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Heathermcc
from Ontario Canada
Verified Purchase:Yes
This is such a perfect addition to my kitchen! So excited it got it! So easy to use and it's amazing!!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Posted by: Happy User
from North Carolina
Verified Purchase:Yes
Very easy to use. Ice at a press of a button. Using cold water had the basket full in a hour. Would definitely recommend.
Written by a customer while visiting Newair