Customer reviews from Newair
33-lb Portable Ice Maker - Black
Average customer rating
4.5 out of 5
4.5
(413 Reviews)
Open Ratings Snapshot
Rating breakdown 413 reviews
5 Stars
298
4 Stars
68
3 Stars
13
2 Stars
11
1 Star
23
90%of customers recommend this product. 
(
61 out of 68
)
Best Buy Privacy Policy
Customer Reviews for 33-lb Portable Ice Maker - Black
Customer Rating
5 out of 5
5
Perfect size on my counter.
on June 19, 2019
Posted by: shabbychicboho
from Georgia, USA
I am the envy of all of my neighbors with my new portable countertop ice maker. I live in an apartment and they don't provide ice makers in our freezers so I always having to buy bags of ice. I have been using my ice to keep all of the mama's in my community hydrated when we're sitting outdoors, sipping on lemonade and watching all of the kids play. The ice maker makes 2 sizes, large and small and I love that it shuts down when it needs water or when it's full. I don't have to worry about it over flowing. I got white because I like a clean white look when it comes to appliances. This ice maker is easy to wipe off and keep clean looking, and it never shows fingerprints even though there is always someone looking in the top window to watch the ice being made. There is a basket enclosed which catches the ice so it's easy to just lift out and pour the ice into a container to store in the freezer, as well as a scoop to scoop out a glassful while it's being made. I am once again, a NewAir satisfied customer.
Response from NewairBy NewAir, Customer Service, June 25, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
I had Ice in 15 Minutes!!!
on June 26, 2019
Posted by: Triple M
from Olrando, FL
Received the Portable Countertop ice Maker and I am pleasantly surprised.
Getting this icemaker out of the box and running was super simple. Plug it in, add water, turn on and your will star to see ice in about 15 minutes. Amazing!!
Definitely recommended!!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Top Quality
on June 22, 2019
Posted by: aweaver8604
from Greensboro, NC
This Ice Maker has been what I've needed for a long time! I stopped using our built in Ice Maker due to our well water. This can be used with tap water or bottled water and tastes phenomenal! Simply pour the water in and hit the 'On/Off' button. It really is that easy! This will be used at parties, cookouts, and any other get together. Would also be perfect for any small business
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Love this ice machine !
on August 10, 2019
Posted by: Littlemsclaire
from Fort Irwin, CA
I have never thought I’d be so excited for a portable ice machine. It was so easy to assemble, you just have to take it out the box, clean/wipe the inside, plug it in then add water then in about 8mins you’ll get ice. There’s 2 sizes you can choose. Our ice machine recently broke so this is just so perfect!
I truly recommend this product! First time trying newair & I definitely can’t wait to get more of their products in the future!
Response from NewairBy NewAir, Customer Service, August 13, 2019
Hi, We are glad to hear you like the unit's features! Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Love This Ice Maker!!
on June 21, 2019
Posted by: Atthefence
from Nauvoo, IL
I was so excited to receive this countertop ice maker. We used to buy bags of ice, because we go through so much. Between iced tea and iced coffees it amounts up to a lot of ice. This New Air Portable countertop Ice Maker sits in a corner on our countertop and makes ice for us all day long. I love how quickly it can make ice! Under about 7 minutes for the smaller size ice! Yes, you can choose large or small ice. I prefer small. It comes with a basket inside you can lift out and dump into a container to store in your freezer, or there is a small scoop and you can just scoop out what you need from the basket. Something else I really like is the lights that light up when the ice basket is full, or you are low on water. It takes approx. 3 bottles of water to fill to the Max. line and it makes a full basket of ice easily with that amount of water. There is a small plug underneath if you need to drain the extra water out. I highly recommend this ice maker.
Response from NewairBy NewAir, Customer Service, June 25, 2019
Thank you for posting a review on your NewAir product! Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
4 out of 5
4
Great little ice machine
on September 6, 2019
Posted by: Heltondk
from Ocala Florida
As for making ice it is great. Fills the internal basket quickly with very little noise. What noise is heard is rather soothing since it's the water flowing over the cooling elements. Would have given 5 stars but the door on the ice compartment doesn't have any kind of seal in place so the unit does not keep ice for very long. But it would be a great machine for small parties where the ice would be used quickly.
Response from NewairBy NewAir, Customer Service, September 6, 2019
Hi, thank you for sharing your thoughts about the unit. We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
2 out of 5
2
Less than full ice basket
on September 7, 2019
Posted by: Anonymous
from Southern California
Verified Purchase:Yes
It made a complete basket of ice the first time I used it but refuses to do so again. I get the basket full light after only 1 or 2 batches and I have to re-start it to try to fill the basket....and it's never been out of water
Response from NewairBy NewAir, Customer Service, September 10, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
2 out of 5
2
Noisy ice maker
on February 3, 2020
Posted by: Brent
Verified Purchase:Yes
NewAir Portable Countertop Ice Maker, 33 lbs. with 2 Ice Sizes - Stainless Silver
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Your review
It is so noisy when it is making ice, i can hardly hear on the phone when i am using it.If
i would of know it was like this i would not of bought it. I would trade for a different kind and model if that was possible.
Quality insights are 2-3 sentences long.
Review title
Very noisy ice maker
SUBMIT
Response from NewairBy NewAir, Customer Service, February 4, 2020
Hi There,

Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution

Best Regards,
Customer Care
Written by a customer while visiting Newair
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