Customer reviews from Newair
33-lb Portable Ice Maker - Black
Average customer rating
4.5
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
298
4 Stars
68
3 Stars
13
2 Stars
11
1 Star
23
90%of customers recommend this product.
(
61 out of
68)
Customer Reviews for 33-lb Portable Ice Maker - Black
Customer Rating
1
Unhappy
on June 20, 2021
Posted by: Sharon
from Ohio
Unfortunately my ice machine never worked. It kept going to add water after it made a few ice cubes.
Response from NewairBy Newair, Customer Service, June 21, 2021
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Top Quality
on June 22, 2019
Posted by: aweaver8604
from Greensboro, NC
This Ice Maker has been what I've needed for a long time! I stopped using our built in Ice Maker due to our well water. This can be used with tap water or bottled water and tastes phenomenal! Simply pour the water in and hit the 'On/Off' button. It really is that easy! This will be used at parties, cookouts, and any other get together. Would also be perfect for any small business
Written by a customer while visiting Newair
Customer Rating
5
Love my NewAir icemaker
on June 5, 2020
Posted by: Lilh
from Ocala FL
Love it Unpacked it, cleaned it and plugged it in. Added water and ice started dropping quickly.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your NIM033BK00. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your NIM033BK00. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Easy to use, best Ice Maker I had ever.
on June 17, 2021
Posted by: JarrettR
from Lancaster, CA
This ice maker is straightforward to use. Great for dinner parties and small get together. We also take it along when we go on trips. It makes ice very quickly, which is excellent in the California heat. I’d recommend this product to anyone!
Response from NewairBy Newair, Customer Service, June 17, 2021
Thank you for your feedback on this Newair product and we are glad you enjoy using the NIM033SS00. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
ICE MAKER
on May 12, 2020
Posted by: Eggemeyer
from Canyon Lake Texas
The ice maker workrs great Makes more ice than we can use .does not make much noise. If it last I would buy another.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
I would buy this product again
on September 21, 2021
Posted by: Vee
from Woodland, CA
Verified Purchase:No
The ice maker was just what we needed but when I had a problem with the unit the support server , Gabby, was a tremendous help. She got right back with me ... I would recommend this product to my friends... Customer support is fantastic!! Thank you again!!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair Countertop NIM033BK00. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Countertop NIM033BK00. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting Newair
Posted by: Larry Cherry
from Corpus Christi Texas
Verified Purchase:Yes
We use our NewAir every day as we consume a lot of ice. After several months it stopped working. I called customer service. They had me run a cycle of vinegar through it. Solved the problem and its been working well ever since. Great quality excellent service.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the NIM033BK00. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the NIM033BK00. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Wonderful ice!
on March 25, 2021
Posted by: BonnieandClyde
This machine quickly makes the perfect ice cube--great size and perfectly chewable. Perfect for a hot day, just add water and a lemon.
Response from NewairBy NewAir, Customer Service, March 26, 2021
Thank you for the 5-star review and for sharing your thoughts about the NewAir Portable Ice Maker, 33 lbs.Thank you for choosing NewAir!
Written by a customer while visiting Newair