Customer reviews from Newair
33-lb Portable Ice Maker - Black
Average customer rating
4.5
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
298
4 Stars
68
3 Stars
13
2 Stars
11
1 Star
23
90%of customers recommend this product.
(
61 out of
68)
Customer Reviews for 33-lb Portable Ice Maker - Black
Posted by: Dave F
from Vail, AZ
Verified Purchase:Yes
I bought this portable ice maker cause the ice maker in our high end refrigerator freezes up after a couple of weeks and needs to be unthawed and requires a lot of maintenance.
I have used this ice maker for two days now and have made 20 lbs. of ice. This ice maker produces ice as described. The only issue I have is when the ice is made it is not completely frozen it is in a soft state. You need to place a full basket of ice into a freezer bag and place in your freezer to become solid otherwise it will melt quickly. As of this writing I am satisfied with this ice maker and would recommend it.
Response from NewairBy NewAir, Customer Service, May 15, 2020
Thank you for the review and for sharing your thoughts about the NIM033BK00 we are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: JBoch
from Alabama
Verified Purchase:Yes
It works fine, but it’s much slower in making the ice than advertised.
Response from NewairBy NewAir, Customer Service, June 1, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Ice Maker
on June 22, 2020
Posted by: Gthopper
from Dayton, Ohio
Works great, makes 2 cups of ice every 5~6 minutes. Will maintain ice in the bin for about 2 hours before starting to melt.
Response from NewairBy NewAir, Customer Service, June 22, 2020
Thank you for the 5-star review and for sharing your thoughts about the NIM033BK00.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Big Soda Drinkers!
on June 25, 2020
Posted by: howinesrolls
from Las Vegas, NV
We are big soda drinkers especially living in Vegas! We can spend lots of money hitting the local convenience stores around here. We’ve been looking into an ice maker that would make that yummy ice we are used to getting. Well we found this one from NewAir & we love it! As you can see, I stock up on the ice before making our drinks too. It’s amazing, & it’s not noisy at all. (I had heard that about ice makers) We couldn’t be more pleased plus the price was right!
Response from NewairBy NewAir, Customer Service, June 25, 2020
Thank you for posting your comments in regards to your NIM033BK00. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
4
Great unit! Makes ice fast!
on October 13, 2020
Posted by: Robert C
from Central Wisconsin
I bought this unit 5 months ago and it worked great until it didn't. I contacted customer service and was treated very well. A new unit is on it's way! NewAir is a great company to deal with!
Response from NewairBy NewAir, Customer Service, October 15, 2020
Hi, Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir! Best Regards. Customer Care
Written by a customer while visiting Newair
Customer Rating
5
wow
on January 21, 2021
Posted by: PatK
from Netcong, NJ
I bought this unit in Aug 2020. And it works wonderfully. Very fast ice. I can fill my large ice tray in my freezer in 2 hours. Love it. I plan I buying units for my kids for X-mas.
Response from NewairBy NewAir, Customer Service, January 21, 2021
Hello,
Thank you for posting your comments in regards to the ice maker. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Best Regards
Customer Care
Thank you for posting your comments in regards to the ice maker. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Best Regards
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Poor Quality
on May 21, 2021
Posted by: CLWALKER
from Roxboro NC
Purchased this ice maker for our RV. It worked great for a few hours and then started saying “add water” when it was full. Contacted NewAir and they sent me a refurbished one in the place of my new one I bought. The second one worked for about 3 days on our camping trip. I asked NewAir for a refund or a different model. They refused
Response from NewairBy Newair, Customer Service, May 23, 2021
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Written by a customer while visiting Newair
Posted by: Kingstress
Verified Purchase:Yes
The ice full light comes on after only one completed freeze cycle so after only 9 ice cubes are dumped in the bucket, the light comes on. I troubleshooted this issue a few different ways including making sure the ice full sensors were clear but still only received a cycles worth of ice. I sent it back.
Response from NewairBy NewAir, Customer Service, November 18, 2019
Hi There!
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 to select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution.
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 to select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution.
Written by a customer while visiting Newair