Customer reviews from Nespresso USA
Nespresso - Pixie by Breville with Aeroccino3 - Titan
Average customer rating
4.7
(677 Reviews)
Rating breakdown 677 reviews
5 Stars
537
4 Stars
83
3 Stars
39
2 Stars
4
1 Star
14
87%of customers recommend this product.
(
143 out of
164)
Customer Reviews for Nespresso - Pixie by Breville with Aeroccino3 - Titan
Customer Rating
4
My pixie stopped working
on August 9, 2022
Posted by: Tayloann
from Tallahassee, FL
I have had my machine for a year, it stopped working a month ago. It was plugged in, water tank was full, the capsule was properly inserted. Pressed the lungo button to start the warm up but nothing happened. I'm not sure what to do. Please advise.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
We are disappointed to learn that the Pixie machine has not met your expectations. The Pixie comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Pixie
on August 1, 2022
Posted by: Carol
from Clermont, Florida
[This review was collected as part of a promotion.] I bought the Pixie machine almost 5 years ago. It started to leak water last month. Without hesitation, I bought a new one. I just love my expresso coffee with the foam on top plus my cup is ready in seconds. I just don’t find enjoyment drinking the standard American coffee anymore. Nespresso has spoiled me completely.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee Shop Excellance and more
on July 31, 2022
Posted by: Vicki
from Indianapolis IN
[This review was collected as part of a promotion.] I have been in love with Nespresso for 6 years, owning both Vertuo and Original machines. I was initially impressed by the richness and depth of flavor in coffees made with the Vertuo system, and have never been dissappointed, from espresso to grand lungo to full cup. Recently we experienced the Original machine on a Viking Ocean cruise and were amazed at the depth of flavor from these smaller pods. Both machine espressos hold up well in Americanos, and each have a signature flavor. So we bought the Pixie and now we have the best of both worlds.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi Vicki. Thank you for your review. We are thrilled to learn you are enjoying your Pixie machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Pixie machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can't imagine a better daily coffee experience.
on July 31, 2022
Posted by: gzg
from St Joe, Michigan
I've been a Nespresso person for at least 20 years now. This is my third machine and I absolutely adore it. I've had it about three years now. Three pods every morning. After my third pod I run two cycles of plain water through it. I don't even know what de-scaling is.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Pixie machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Pixie machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Four years strong
on July 25, 2022
Posted by: saral52_3765
This machine is a workhorse. After 4+ years of daily (or let’s be honest twice daily!) use, it still works like the day I got it.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso is my favorite part of every day!
on July 15, 2022
Posted by: Clinton
from Dallas, TX
Absolutely in love with my Nespresso Pixie and all of the different capsules I've been able to experience thus far. Original espresso is the way to go! Yes, the machine has a bit of a leak/drip post-brew, but I don't even want to call it an issue because it doesn't really bother me. For the Pixie, I love the compact design, quick warm-up/brew because I'm always running late for everything, I'm able to flip the drip tray up to brew larger capacity iced and milk beverages when desired, and I think visually the machine looks great on my counter. I'm actually considering buying a back-up machine just in case they ever stop selling these!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this machine.
on July 9, 2022
Posted by: Ben
from San Jose, CA
This is my second nespresso machine, and it's really annoying that the water leaks out every time I brew coffee. The first machine, citiz, also leaked a lot of water, so I threw the machine in the trash and bought a new pixie, but the same problem occurred. It seems to be a common chronic disease of Nespressso machines. I don't recommend this machine to others.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 11, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso Pixie machine. The Pixie machine comes with a one-year warranty and we provide lifetime troubleshooting support. We feel confident we can help resolve the water leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on July 2, 2022
Posted by: Mari
from Miami
I had an older model and gave it to my son and bought a new one and I have to agree the older model is way more reliable than the new one. First of all it has two separate buttons for on/off the new one doesn’t, and it makes more difficult also, the black lid constantly separates from the machine and the coffee doesn’t come out as before.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 5, 2022
Thank you for your review. We share your disappointment that you’ve experienced issues with your new Pixie machine. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We’re confident, we can find a solution for you. Your machine has at least a one-year warranty and a lifetime of trouble shooting. Please don’t hesitate to contact us. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA