Customer reviews from Nespresso USA
Nespresso - Pixie by Breville with Aeroccino3 - Titan
Average customer rating
4.7
(659 Reviews)
Rating breakdown 659 reviews
5 Stars
522
4 Stars
82
3 Stars
38
2 Stars
4
1 Star
13
88%of customers recommend this product.
(
140 out of
160)
Customer Reviews for Nespresso - Pixie by Breville with Aeroccino3 - Titan
Customer Rating
1
Not what it used to be
on February 6, 2025
Posted by: Jl
I am so unhappy with this new model. They took away the power button and the light for low water and call them upgrades. I constantly have water come out into my fresh shot when I’m trying to shut the machine off. Also I sometimes run out of water in the middle of a shot because the water is out. This machine is a huge downgrade to the old model I had for almost 10 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 7, 2025
Thank you for your honest review, Jl. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We've noted your feedback for our product team.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent little machine!
on January 26, 2023
Posted by: Ingrid
from Everett, WA
[This review was collected as part of a promotion.] Our previous Nespresso died after 8 years of heavy use. We ordered a Pixie and we just love it. There is no bigger fan of Nespresso (seriously - if they ever need to drop George Clooney as their spokes person they can hire me) and I was miserable for the 6 days while I waited for the new machine to arrive. It makes such great espresso. My only complaint - MAKE MORE DECAF ORIGINAL PODS! I can only drink decaf and I only have three options now.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Redesign was a mistake!!!!
on December 30, 2025
Posted by: Deb33
from MN
Nespresso, please look at your reviews!! Whoever redesigned the new Pixie machine really blew it!! I've had my old one for 12 years and have loved it every day. I recently bought the new one as a back-up since I realized the old one won't work forever. There is no On/Off button and it's hard to make sure the machine is off. If you try to turn it off, it just leaks coffee! The water tank is cheap plastic and doesn't attach easily to the machine. The cover feels like it will break if I push it too hard. The machine leaks and I can't tell if it's really working. Please bring back the old one. I have been a loyal customer for many years and will now have to look for a different coffee company!!! Shame on you!!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine BUT
on June 2, 2022
Posted by: Sophia
from Livingston, NJ
I bought this machine in April and it has not been working right at all. My two friends who also bought the same machine are having the same problem. After pressing start, it works for 5 seconds and then stops. I have to press it 6 times in order to fill a small espresso cup
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 3, 2022
Thank you for your review. We are dismayed to learn that your Pixie machine does not meet your expectations. We Kindly recommend that you and your friends, visit Nespresso.com/help for online assistance or contact our Machine Experts via our toll-free number 800-562-1465. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Drips and leaks!
on August 23, 2023
Posted by: Jean C
from Boston, MA
I’ve been a Nespresso customer for many years. After my Essenza died after many years of use, I was very excited about purchasing this Pixie Aluminum. Unfortunately this was truly disappointing. Worst machine ever. It drips from the spout so I have to put a cup underneath to catch the water. It also leaks from the bottom of the machine so I have to put a towel under the machine. Given the price of the machine, it should not be doing this!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 24, 2023
We are disappointed to learn that your Pixie machine has not met your expectations. The Pixie comes with a one-year warranty and a lifetime of troubleshooting support through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
no repair offered, to be changed every 2 years
on January 11, 2025
Posted by: Gabe
from New york
After two yeark te oring gasket needs replacement but Nespresso would not do it. You are basically signing up to replace the machine full price (or small discount every 2 years) with all the concerns in terms of cost and sustainability!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 14, 2025
Thank you for your review. We're sorry to learn that your Pixie did not meet your expectations, and we’re sorry to hear of your disappointment about the out of warranty replacement and repair options. Our troubleshooting and repair service, as well as the offer of a discount on a new machine, are intended to provide solutions for different situations. However, we understand your disappointment and frustration. We appreciate your feedback and will take it into consideration as we continuously strive to improve our products and services. Should you choose to take advantage of our $65.00 repair or the 35% off discount for a new machine, you can reach out at 800.562.1465 for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Pixie has traveled the world
on November 1, 2021
Posted by: Lando
from Hollywood, CA
I bought my Pixie and a traveling case over 8 years ago and I bring it with me every where I go. I work in film and television as a gaffer and have traveled the world for all kinds of different shows. The one thing I need is a perfect shot of espresso since some countries cannot be trusted for their coffee or espresso availability. With over 8 years of working and traveling this wonderful machine delivers perfect crema each and everytime. I am so thankful for nespresso and for that wonderful first shot and first Latte in the morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Hard working and long life machine!
on January 25, 2022
Posted by: TV
from Fort Worth Texas
I bought my pixie about ten years ago. Has always been a great machine. My husband started drinking coffee and using double my capsules! Durable, dependable, engineering is perfect on this machine! ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA