Customer reviews from Nespresso USA
Nespresso - Pixie by Breville with Aeroccino3 - Titan
Average customer rating
4.7
(677 Reviews)
Rating breakdown 677 reviews
5 Stars
537
4 Stars
83
3 Stars
39
2 Stars
4
1 Star
14
87%of customers recommend this product.
(
143 out of
164)
Customer Reviews for Nespresso - Pixie by Breville with Aeroccino3 - Titan
Customer Rating
1
Not what it used to be
on February 6, 2025
Posted by: Jl
I am so unhappy with this new model. They took away the power button and the light for low water and call them upgrades. I constantly have water come out into my fresh shot when I’m trying to shut the machine off. Also I sometimes run out of water in the middle of a shot because the water is out. This machine is a huge downgrade to the old model I had for almost 10 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 7, 2025
Thank you for your honest review, Jl. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We've noted your feedback for our product team.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee buddy
on February 5, 2025
Posted by: shehrizadh_1341
Has been my best coffee buddy for the past 6 years. Since the day I bought it I’ve been in love with this machine and the different flavors of pods you can get! The experience of purchasing the machine from the store was also wonderful, they offered many varieties of sizes of coffee for me to taste so I can purchase the machine that works for my needs (since they have many sizes) and also the different flavors of coffee to see which ones I loved more. I’ve also received many gifts over the years from Nespresso for being a customer. I cannot recommend this brand more! All my friends and family have their own machines now!
Written by a customer while visiting influenster.com
Customer Rating
4
I am recommending it!
on January 24, 2025
Posted by: non466a_5848
I’ve been using the Nespresso Pixie for a few months now, and it’s quickly become my go-to coffee machine! Its sleek, compact design fits perfectly in my small kitchen, and it heats up in just 25 seconds, which is a lifesaver on busy mornings.
The espresso quality is fantastic, with a rich crema and bold flavor that rivals what I’d get at a café. I love the simplicity of the two programmable buttons – whether I want a quick espresso shot or a longer lungo, it’s just one touch away.
However, I have to knock off one star because the machine can be a bit noisy, especially during brewing, and it doesn’t have a built-in frother, so I had to purchase one separately for my lattes.
Written by a customer while visiting influenster.com
Customer Rating
5
Jó kávét főz
on January 21, 2025
Posted by: petral32_9425
Nagyon szeretem, finom kávét főz. Egyszerű a használata. Sok fajta kapszula készül hozzá. Egyáltalán nem zavaró a hangereje. Karbantartani sem nehéz, nem kell gyakran tisztítani, a fekete felületen pedig alig látszik meg a szennyeződés.
Written by a customer while visiting influenster.com
Customer Rating
1
no repair offered, to be changed every 2 years
on January 11, 2025
Posted by: Gabe
from New york
After two yeark te oring gasket needs replacement but Nespresso would not do it. You are basically signing up to replace the machine full price (or small discount every 2 years) with all the concerns in terms of cost and sustainability!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 14, 2025
Thank you for your review. We're sorry to learn that your Pixie did not meet your expectations, and we’re sorry to hear of your disappointment about the out of warranty replacement and repair options. Our troubleshooting and repair service, as well as the offer of a discount on a new machine, are intended to provide solutions for different situations. However, we understand your disappointment and frustration. We appreciate your feedback and will take it into consideration as we continuously strive to improve our products and services. Should you choose to take advantage of our $65.00 repair or the 35% off discount for a new machine, you can reach out at 800.562.1465 for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Praktisch und schnell
on December 26, 2024
Posted by: heimessikeng_932
Wir haben hier in unserem Urlaub im Zimmer diese tolle Kaffeemaschine von Nespresso. Praktisch und lecker. Diese Maschine macht schnell guten Kaffee mit den entsprechenden Pads, die es in unterschiedlichen Stärken und auch koffeinfrei gibt. Grosser Wassertank.
Written by a customer while visiting influenster.com
Customer Rating
1
No spare parts available
on December 20, 2024
Posted by: Xanduur
from Fort Worth, Texas
The water container’s prongs that hold it in place AND the lid have broken over time. NO WAY TO BUY A REPLACEMENT.Am I supposed to to throw away a perfectly working making due to lack of parts?
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super compact and great design. The lever feels A+
on December 10, 2024
Posted by: VL
from San Diego
I have three Pixies in various spots. My original has lasted 20 years and is still going strong. No problems ever.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA