Customer Reviews for Yardistry - 12' x 12' Meridian Gazebo - Coffee Brown
Customer Rating
3
Missing Parts
on November 26, 2024
Posted by: Holly
Sadly I am unable to give a better review. The product itself is nice, however ours was missing a few pieces. We did not find out until a year and half after purchase since we didn't have it installed until then. When I reached out to the company directly I was told that this was a warranty issue and it was subject to the 1 year limitation. I offered to provide evidence that we just unboxed last week ( paid a professional to come assemble) but they just stuck to the one year warranty stance. So if you purchase, make sure and unbox and do an inventory so you find out if you are missing parts. I am waiting on a quote to see how much I have to pay in addition to the purchase and assembly to resolve.
Response from yardistrystructures.comBy Renee, Customer Experience Team, November 27, 2024
Hello Holly,
We apologize for this experience. As stated in the manual, the first step of installation is to complete a full inventory of parts. This way, any parts that are missing or damaged, can be sent out in one shipment. There is a 1-year warranty, from date of purchase, to claim any missing or damaged parts.-The Yardistry Customer Experience Team-
I was expecting missing and broken parts, horrible instructions, and difficult assembly but got none of that. I didn't even swear during the assembly process! It was actually very easy to assemble and required zero modifications. I'd suggest reading the directions COMPLETELY before starting as you can save yourself a lot of time setting up an assembly line. One person can complete all the subassemblies in a couple days. Instructions said 4 people required for final assembly but me and wifey did it just fine. TBD how well it holds up, but so far, I was very pleased with the purchase.
I would recommend this to a friend!
Response from yardistrystructures.comBy Renee, Customer Experience Team, July 16, 2024
Hello Loko Gringo, It makes us happy to hear that customers, like yourself, are having a positive experience with their Yardistry structure. Thank you for sharing. Enjoy!-The Yardistry Customer Experience Team-
I think the actual gazebo will be great. Seems very sturdy and it's beautiful. Assembly was smooth until we got to the metal and we had to peel off plastic wrap. What a nightmare! The plastic wrap doesn't protect. It is a waste of time and useless.
No, I would not recommend this to a friend.
Response from yardistrystructures.comBy Renee, Customer Experience Team, July 8, 2024
Hello Paisley4, Your specific concerns have been shared with our team, as we want all of our customers to be 100% satisfied with their Yardistry experience.-The Yardistry Customer Experience Team-