Customer reviews from totalwireless.com
LG - Journey
Average customer rating
3.6
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
10
4 Stars
8
3 Stars
5
2 Stars
0
1 Star
6
Customer Reviews for LG - Journey
Posted by: lawlarry
Verified Purchase:Yes
my friends have expensive phone and this one works better
Written by a customer while visiting totalwireless.com
Posted by: Clint
Verified Purchase:Yes
The phone is simple and works fine for my son's first phone. I was irritated though to find out that adding a line to my existing plan forfeits any amount of money I had already paid for the month and that I had to pay the full price of a new monthly service. We had a two-line plan and had renewed five days before adding my son's line. By adding a line we were charged the full amount for a three-line plan without any of the previous month's amount counting toward it. I basically paid for 5 lines for the first month. This should be clearer for customers.
Response from totalwireless.comBy Total Wireless, January 11, 2022
Hi. This is Cristy from Total Wireless. Our sincere apologies for the inconvenience this issue has caused you. Feedback from our customers is important to us. Let u pull up your account and verify the details of your existing plan. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Rest assured that we will resolve your concerns with priority. Thank you.
Written by a customer while visiting totalwireless.com
Posted by: Abbacab
Verified Purchase:Yes
The sim card didnt work with the phone .ive been waiting 3 weeks for replacement
Response from totalwireless.comBy Total Wireless, March 5, 2022
Hi. This is Frank from Total Wireless. We apologize for all the trouble this may have caused you. We understand where you are coming from. Give us an opportunity to make things right for you. Allow us to take a closer look into what's going on and ensure a resolution for you. For assistance, please copy this link https://www.totalwireless.com/contactus and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
Written by a customer while visiting totalwireless.com
Posted by: AmiEe
Verified Purchase:Yes
Phone is good but screen dont light up when getting a text.
Response from totalwireless.comBy Total Wireless, March 17, 2022
Hi. This is Frank from Total Wireless. Thank you for the rating and feedback. We're sorry to hear about what happened. Please try to follow these steps on your phone to update the Notification Settings:
-From Settings, tap Sound & Notifications tab.
-Scroll to the bottom of the list.
-Tap Notifications.
-Scroll through the list of available notifications, then tap to select.
-Tap OK to set.
Should you need assistance, copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. For phone tutorials, please text the word TUTORIALS to 611611.
-From Settings, tap Sound & Notifications tab.
-Scroll to the bottom of the list.
-Tap Notifications.
-Scroll through the list of available notifications, then tap to select.
-Tap OK to set.
Should you need assistance, copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. For phone tutorials, please text the word TUTORIALS to 611611.
Written by a customer while visiting totalwireless.com
Posted by: jonnybogomy
Verified Purchase:Yes
The main reason I got this was because I have an apeman car camera that doesn't have video out or replay on it. With an adapter I'm able to plug it into this phone and look at the videos on it immediately if I needed to. As far as the web I might check my emails but that's about it so not sure what all you can do with it. I like the calculator and note pad and stuff like that that it comes with. I like the ease that it has with voice messages. It's a nice phone that for me has more than I need. Great screen. I gave it four stars because mine didn't come with tool to open side to use micro card. A needle didn't work either. I don't really need it so not really a big deal but still should be able to use it if I wanted to. Other than that it's great.
Response from totalwireless.comBy Total Wireless, June 7, 2022
Hi. This is Arianne from Total Wireless. We do apologize if your phone does not come with a SIM ejector pin. For further assistance, please feel free to contact us through chat at https://www.totalwireless.com/contactuss. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com