Customer reviews from totalwireless.com
LG - Journey
Average customer rating
3.6
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
10
4 Stars
8
3 Stars
5
2 Stars
0
1 Star
6
Customer Reviews for LG - Journey
Posted by: MelMarsh
Verified Purchase:Yes
Overall great phone, has specs I was looking for, works well...except that often the screen will stay dark, even when a set alarm is going off, so you can't dismiss the alarm without using the phone's physical buttons to pull up the screen (automatically snoozing the alarm). I have also found the screen not responding to the double-tap-to-turn-on at times, it is not just the alarm. Minor inconvenience, I will be keeping the phone, but others might find it too big a pet peeve for a brand-new phone.
Response from totalwireless.comBy Total Wireless, August 21, 2020
Hi. This is Robert from Total Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Posted by: Precious Alexander
Verified Purchase:Yes
Best phone I ever purchased and decent price. Definitely will be buying more phones for the family.
Written by a customer while visiting totalwireless.com
Posted by: Bdel
Verified Purchase:Yes
Great phone. I use it for work and it does everything I need it to do. Great camera and HD screen.
Written by a customer while visiting totalwireless.com
Customer Rating
5
Great camera on the LG journey layout is simple
on October 5, 2020
Posted by: Anonymous
Verified Purchase:Yes
Great phone and price. Screen is perfect size pixels are clear and phone runs on high speed love it
Written by a customer while visiting totalwireless.com
Posted by: Moni7
Verified Purchase:Yes
Nice Love being on cute style enjoy using good features
Written by a customer while visiting totalwireless.com
Posted by: Anonymous
Verified Purchase:Yes
Not enough internal storage only 16 GB which the phone itself needa that.
Response from totalwireless.comBy Total Wireless, October 24, 2020
Hi. This is Cristy from Total Wireless. We read your post and understand where you're coming from. This phone model has only 16GB of internal memory. However, You can insert an microSD card up to 32GB to expand the memory of your phone. Should you need further assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will be happy to assist you.
Written by a customer while visiting totalwireless.com
Posted by: 1Ken
Verified Purchase:Yes
I got this one because my old one would not charge. This one's internet service is lousy con only get one bar try to it fixed is next to impossible with tracfone..
Response from totalwireless.comBy Total Wireless, November 12, 2020
Hi. This is Frank from Total Wireless. We apologize if you're experiencing issues with our service. Let us take a look at it and further investigate so we can provide you with a resolution. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We will be happy to assist you.
Written by a customer while visiting totalwireless.com
Posted by: JaySpirit
Verified Purchase:Yes
I bought this phone approximately 2-3 weeks ago. It is a decent normal Android phone but it kind of runs slow. It is still better than my last one though
Response from totalwireless.comBy Total Wireless, November 27, 2020
Hi. This is Marco from Total Wireless. We appreciate the ratings you have left and we are incredibly grateful that you took the time out to leave us this review. If you need assistance in the future, please let us know. Thanks.
Written by a customer while visiting totalwireless.com