Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Regrets were made!
on June 24, 2020
Posted by: iceman0623
[This review was collected as part of a promotion.] I bought this 2 months ago and the fan went out withing 2 weeks. Apparently this company started using a new fan which has known to be defective. We called them and they sent out a crew 2 weeks later to say it was the fan but the fans are on back orders so another 2 weeks later they are suppose to be coming out today.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 8, 2020
Hi, iceman0623!
We apologize for any matters you have experienced due to your freezer not working properly. We were able to see the unit was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
We apologize for any matters you have experienced due to your freezer not working properly. We were able to see the unit was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not worth it
on June 28, 2020
Posted by: Be Better
[This review was collected as part of a promotion.] I bought this freezer about a month ago and can't use it. The door is warped and Frigidaire will not replace my freezer. We called to have it serviced and have heard nothing. I just bought a freezer that I can't even use.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 9, 2020
Hello, Be Better!
We apologize for any matters you have experienced due to the freezer not working properly. We would love to make sure you are being properly assisted, be on the lookout for an email from us shortly.
Bianca
We apologize for any matters you have experienced due to the freezer not working properly. We would love to make sure you are being properly assisted, be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn’t Work
on June 29, 2020
Posted by: eleeka99
[This review was collected as part of a promotion.] We bought this upright freezer and within a month the fan stopped working. Very disappointed.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 13, 2020
Hello, eleeka99!
Thank you for your feedback! We're sorry to hear that this has happened and would like to see how we can help. We would like to review your account and see what assistance might be available. Be on the lookout for an email from us. We look forward to your reply! - Katrina
Thank you for your feedback! We're sorry to hear that this has happened and would like to see how we can help. We would like to review your account and see what assistance might be available. Be on the lookout for an email from us. We look forward to your reply! - Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
PURCHASED BRAND NEW BROKEN FREEZER
on June 29, 2020
Posted by: ROBERT 1
IT HAS BEEN 83 DAYS SINCE I BOUGHT YOUR BRAND NEW BROKEN FREEZER. STILL WAITING ON SERVICE
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 10, 2020
Hello, ROBERT 1!
Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to the freezer not working properly. We were able to see your concerns are being addressed. Please reach out to us if you need further assistance.
Bianca
Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to the freezer not working properly. We were able to see your concerns are being addressed. Please reach out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
NOT WORKING
on July 1, 2020
Posted by: Anonymous
I BOUGHT THIS A MONTH AGO AND IT WORKED FOR ONE WEEK. IM STILL WAITING FOR SERVICE. I DO NOT WANT TO ENTER A SWEEPSTAKE I WANT A FREEZER FOR THE FOOD I HAVE
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 15, 2020
Hi, DR DEE TUCKER!
Thank you for your feedback. We are sorry to hear of the experience with the freezer and repair. We have sent an email in regards to your concerns. We look forward to your reply! -Katrina
Thank you for your feedback. We are sorry to hear of the experience with the freezer and repair. We have sent an email in regards to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible product, terrible service
on July 1, 2020
Posted by: Rotten food
[This review was collected as part of a promotion.] We bought the freezer, in less than a month it was not working and our food was thawing. There is one service person in our area and he didn’t call us back for over two weeks. After he came he had to order parts which are still not in. It’s been well over a month since our brand new freezer quit working and it’s still not fixed. They should have replaced it. I will never buy a Frigidaire again.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 14, 2020
Hello, Rotten food!
We are not pleased to learn about your experience with the freezer. We would love to make sure this matter is quickly resolved, be on the lookout for an email from us shortly.
Bianca
We are not pleased to learn about your experience with the freezer. We would love to make sure this matter is quickly resolved, be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
The poorest service ever
on July 4, 2020
Posted by: Jarma Farmer
[This review was collected as part of a promotion.] Can’t get service can’t get people to answer the phone I’m totally upset and dissatisfied
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 16, 2020
Hi, Jarma Farmer!
Thank you for your review. We are not pleased to hear you are experiencing issues with your freezer. We have reviewed your file to see how we may assist you, and see where the matter has been resolved. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your review. We are not pleased to hear you are experiencing issues with your freezer. We have reviewed your file to see how we may assist you, and see where the matter has been resolved. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Works Great Very LOUD COMPRESSOR
on July 7, 2020
Posted by: Blscarr
[This review was collected as part of a promotion.] I Replaced my 2005 20cuft Frigidaire, this new unit stays a zero even at the lowest setting.
and the compressor is very loud. I called customer service and they said this is due to the new models not having sound proofing. both the old and the new have a compressor that is open on the rear , with no "sound proofing" .
and the compressor is very loud. I called customer service and they said this is due to the new models not having sound proofing. both the old and the new have a compressor that is open on the rear , with no "sound proofing" .
the said they would have a tech contact me for a service call, and no one has ever followed up .
this will be the last Frigidaire product that I will buy!.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 20, 2020
Hi, Blscarr!
Thank you for your feedback. We are sorry to hear that the freezer is not working properly, and service has not been in contact with you. We have sent an email in regard to your concerns. ! If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your feedback. We are sorry to hear that the freezer is not working properly, and service has not been in contact with you. We have sent an email in regard to your concerns. ! If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com