Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
This model is junk
on September 1, 2021
Posted by: RichHammer
My father, who will be 90 in a couple of weeks bought this freezer in December 2020. The first one they delivered in Jan 2021 didn't work so they took it back. The replacement, which was also delivered in Jan 2021 has had 4 service calls in 8 months. The warranty repair company that Fridigaire requires you to use, won't service it any longer because they told him it's had too many calls. Reading all of the recent reviews on this model, it's clear that Fridigaire has a quality problem with this model. I would not recommend this model to anyone
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , September 2, 2021
Hello, RichHammer! Thank you for your review. We are sorry to hear that this has been the experience for your family. We would like to see how we can turn things around for you. We have sent you an email for additional details. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
There is a defect in the fan and motor
on May 26, 2020
Posted by: Kada123
I purchased one and the defrost at the top stopped working. I purchased another one and the same thing happened. This is a very poor quality freezer.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , June 12, 2020
Hello, Kada123! We value your feedback. We are discouraged to hear that you have had the same issue with your unit, not once but twice. Frigidaire aims to make every customer encounter fulfilling and your experience fell very short of that. We will be reaching out to you via email to discuss things further. We look forward to hearing from you! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
defective design
on August 8, 2021
Posted by: Oscar 2
[This review was collected as part of a promotion.] On our 4th breakdown in 7 months. According to last Electrolux repairman it is a defective desighn. The fan freezes up every six weeks or so. They have put tape and putty to try to limit the condensation in the fan from freezing, but nothing works. This is the 4th time we have had to toss about $500 worth of thawed food into the trash. So far we have lost close to $3,000 with nothing to show for it. Even if a repairperson could manage to get it thawed, we can no longer trust the freezer and waste more money on thawed food. This freezer is worthless. Buying a Frigidaire freezer is a huge mistake.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 9, 2021
Hi, Oscar!
Thank you for sharing your experience. We're sorry to hear of all the trouble you've had with this freezer! It looks like we have set up a new repair appointment for you to follow up on the issue and see what our next steps are. Please reach back out if you have any questions!
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear of all the trouble you've had with this freezer! It looks like we have set up a new repair appointment for you to follow up on the issue and see what our next steps are. Please reach back out if you have any questions!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke in less than 3 months
on August 10, 2020
Posted by: Roylt
[This review was collected as part of a promotion.] I bought this freezer to replace my 40 year old freezer (that is still working) for bigger storage from our garden. After about 3 months the freezer stopped working and the alarm kept ringing. Called for service took 2 service calls to repair as they did not have the part to in stock to fix it (service company was really great). The light is still not working not sure what to do about that. I wish I could return it. Good thing I kept my 40 year old freezer at least that still works right. Wish they still made them with that kind of quality in mind. Once the warranty service is up I will probably junk it and get something that actually works. If they even make anything like that anymore.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 28, 2020
Hello, Roylt!
Sorry to hear you had that experience with the freezer. We are pleased to know the freezer is back working. We would love to assist regarding the light. When you have a moment, please reach out to us via Live Chat at Frigidaire.com so we can help. Our teams are available Monday-Friday from 8:30 am-8:00 pm EST.
Bianca
Sorry to hear you had that experience with the freezer. We are pleased to know the freezer is back working. We would love to assist regarding the light. When you have a moment, please reach out to us via Live Chat at Frigidaire.com so we can help. Our teams are available Monday-Friday from 8:30 am-8:00 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's a lemon.
on October 12, 2020
Posted by: Pakkeeton
[This review was collected as part of a promotion.] Freezer worked for about 12 days after it was delivered on July 9, 2020. It then quit working and food melted. We've not been able to get it fixed after 4 visits from repair people over the last 3 months. As of today (October 12, 2020) it's still not fixed.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 22, 2020
Hello Pakkeeton.
We deeply apologize for the poor performance you have encountered with your new freezer. It is imperative that we know when our appliances are not performing as designed, and when our consumers need help. We thank you for taking the time to share these details with us. You should expect an email from our team shortly so that we can work on a resolution to this matter one-on-one. We certainly would like to have this concern resolved as quickly as possible for you.
Should you need to reach out to us directly, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
We deeply apologize for the poor performance you have encountered with your new freezer. It is imperative that we know when our appliances are not performing as designed, and when our consumers need help. We thank you for taking the time to share these details with us. You should expect an email from our team shortly so that we can work on a resolution to this matter one-on-one. We certainly would like to have this concern resolved as quickly as possible for you.
Should you need to reach out to us directly, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks good, but making loud noise
on October 13, 2020
Posted by: Less than a month old
[This review was collected as part of a promotion.] Less than a month old and fan is hitting the drain, making a loud noise already need service
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 22, 2020
Hi there.
We appreciate you taking a moment to share this information with us. It is important to know when our appliances are not performing as designed, and when our consumers need help. After locating and reviewing your account, I can see that you have since reached our customer service team and an appointment with an authorized technician has been scheduled. We are confident that the technician will be able to resolve your concerns quickly.
Should you have any need to reconnect with us, please know our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
We appreciate you taking a moment to share this information with us. It is important to know when our appliances are not performing as designed, and when our consumers need help. After locating and reviewing your account, I can see that you have since reached our customer service team and an appointment with an authorized technician has been scheduled. We are confident that the technician will be able to resolve your concerns quickly.
Should you have any need to reconnect with us, please know our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer light did not work right out of the box.
on October 19, 2020
Posted by: temay
[This review was collected as part of a promotion.] Brand new unit and the light inside the unit did not work right out of the box. have been waiting for weeks now to hopefully get it fixed. 1000 unit and it does not work correctly right out of the box.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 26, 2020
Hello, Temay! Thank you for sharing your review with us. We are sorry to hear that your freezer light did not work successfully. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. In researching, we see where you have been assisted with service regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
I guess we will see
on April 17, 2020
Posted by: Supper unhappy
My wife bought me the Frigidaire upright freezer for my birthday. It was to replace our 15 year old chest freezer. So I gave my old reliable one to a buddy and wheeled in our sweet shinny new upright freezer. I transferred all the contents from the old freezer plus the supplies we bought from the large box store to get us through the tough time with shelter in place. Well it worked supper for 3 days. Then I went out the fourth morning to hear a beeping noise and a flashing light. Open the door and it's warmer than my refrigerator. I call Frigidaire and ask to have a new freezer sent before we loose all the contents of the freezer. They say NO we will send a repair guy. Nine days later he shows after two no show no call appointments. He tells me the fan motor is burnt out and will take two weeks for a new one to arrive. So here we sit with all my food spread out over 3 neighbors houses. I'm some kinda disappointed at the way Frigidaire handled this. All in all, nice freezer if it doesn't break in the first ten minutes, and good luck getting help if it does.
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 21, 2020
Hello, Valued Consumer! Thank you for your review. We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement.Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com