Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
5
Overal high quality
on May 29, 2020
Posted by: MJ44
[This review was collected as part of a promotion.] quiet, adjustable shelves, sturdy door shelves, just as described on web,
Written by a customer while visiting frigidaire.com
Customer Rating
4
Lots of room
on May 31, 2020
Posted by: DebEsul
[This review was collected as part of a promotion.] I am a little disappointed that this model does not have leveling feet which caused ice build up in the fan and required a warranty repair. We rigged some shims to level the unit and it works great!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very nice. Lighted interior, plenty of room, easy
on May 31, 2020
Posted by: Spnpb
Really a great addition to our food storage needs especially with the virus situation
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire maintains their dependable reputation
on May 31, 2020
Posted by: LJRRTR
[This review was collected as part of a promotion.] We were getting ready to move to a new house and decided that even tho our existing Frigidaire freezer was running fine, it was 20 years old so it would be wise to buy a new one. We love the alarm features of our new freezer and are confident in Frigidaire products.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great shelving and storage room
on May 31, 2020
Posted by: Wcsp1t01
[This review was collected as part of a promotion.] Purchased end of last month and very happy with it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible product
on May 31, 2020
Posted by: AQuibs
This unit was delivered tues. ran ok for 3 days almost empty. Bought 300. worth of food yesterday. Temp initially got to 19. Has been climbing since. Currently at 29.8 . Called the number in the manual. Recording gave us local repairmen. Left numerous messages on all, 2 didn’t bother to call back despite their message they constantly monitor messages. One had a service who gave me the run around the 3 times i called. Frustrated to say the least.. no calls, no repair, meat about to defrost. Do not buy
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 9, 2020
Hello, AQuibs! Thank you for your review. We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Think twice before buying
on May 31, 2020
Posted by: Bataan
[This review was collected as part of a promotion.] Boughy it 3 weeks ago and the first 3 days it was working fine,then suddenly only the bottom part is freezing. Been trying to troubleshoot by following the handbook but still the problem is still there. Tomorrow, Monday i will be calling the number to get a repairman check it out.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 12, 2020
Hello, Bataan!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Best, Katrina
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Best, Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Bad product
on June 1, 2020
Posted by: Dobbins
[This review was collected as part of a promotion.] Had to have repaired 3 times in the first two weeks of purchase. Keeps freezing up
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, June 10, 2020
Hello, Dobbins.
I deeply apologize for your experience with your freezer. Please know this is not the experience we wish upon any of our customers. Upon reviewing your information, records show we are currently assisting you with this matter. I apologize again for your experience. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
I deeply apologize for your experience with your freezer. Please know this is not the experience we wish upon any of our customers. Upon reviewing your information, records show we are currently assisting you with this matter. I apologize again for your experience. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com