Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Poor
on May 18, 2020
Posted by: Rafi24
[This review was collected as part of a promotion.] bought it two months ago and is not working
Is not freezing in the top it goes on and of
Is not freezing in the top it goes on and of
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 28, 2020
Hi, Rafi24!
We apologize for any matters you have experienced with your freezer and thank you for bringing it to our attention.
Based on the information provided, we were able to see that the technician was able to resolve your concerns on May 14th.
We would love to assist if you are still experiencing any matters. At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We apologize for any matters you have experienced with your freezer and thank you for bringing it to our attention.
Based on the information provided, we were able to see that the technician was able to resolve your concerns on May 14th.
We would love to assist if you are still experiencing any matters. At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Out of the box problem
on May 24, 2020
Posted by: Usama
[This review was collected as part of a promotion.] I bought the product after reading many good reviews. Out of the box, it is creating a lot of frost and a loud roaring noise after you open and close the door when you grab or put something in. I researched the problems and it is supposed to happen years later after the war and tear on the freezer. Is this a used one that I was sent??
Response from frigidaire.comBy Derrick, Online Outreach Specialist, June 3, 2020
Hi, Usama.
Thanks for your review.
This is not the experience we would like you to have with one of our freezers. I can understand your concern.
We never ship refurbished appliances to our dealers.
I understand we’re in the process of resolving the issue with your freezer.
If we can provide any additional assistance, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat Team is available Monday through Friday from 8:30am-8pm EST.
-Derrick
Thanks for your review.
This is not the experience we would like you to have with one of our freezers. I can understand your concern.
We never ship refurbished appliances to our dealers.
I understand we’re in the process of resolving the issue with your freezer.
If we can provide any additional assistance, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat Team is available Monday through Friday from 8:30am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer will not get cold.
on May 30, 2020
Posted by: sharon1945
[This review was collected as part of a promotion.] So far we have had two service calls to repair. Third service call is scheduled for June 10th.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 8, 2020
Thank you for reaching out to us and bringing your concerns to our attention, sharon1945! Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Had nothing but problems
on June 13, 2020
Posted by: Buddy65
[This review was collected as part of a promotion.] It’s only about two months old and it’s been repaired twice!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 19, 2020
Hi, Buddy65!
We are not pleased to hear about your issues with the freezer. That’s generally not the norm, and it’s not what we want for you! If the service visit did not resolve your issue, please reach back out to us so we can see what options are available to make this right.
-Bianca
We are not pleased to hear about your issues with the freezer. That’s generally not the norm, and it’s not what we want for you! If the service visit did not resolve your issue, please reach back out to us so we can see what options are available to make this right.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after two days
on June 13, 2020
Posted by: gkkollect
Circulating fan did not work after two days. Lost all food in top half of freezer as a result. Green light never went our or blinked to indicate a temperature variance. Temperature in top half of freezer was 50 degrees with the bottom portion at -2 degrees.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 19, 2020
Hi, Gkkollect!
We are not pleased to hear the freezer didn’t perform as expected. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, the best way to contact us is via chat at frigidaire.com. You can also call us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
We are not pleased to hear the freezer didn’t perform as expected. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, the best way to contact us is via chat at frigidaire.com. You can also call us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very disappointed
on June 18, 2020
Posted by: Vic25
I got my freezer on June 4 and in 9 days it gave out and still trying to get someone out to fix it . All my frozen foods went bad so dis satisfied
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 24, 2020
Hello, Vic25!
Thank you for your feedback! We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Thank you for your feedback! We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst Appliance Purchase Ever
on June 19, 2020
Posted by: yooper76
[This review was collected as part of a promotion.] Bought this freezer in May worked good until one of the kids left the door open. There was no door alarm sounding as advertised. After finding the door open and closing it, the freezer would not get colder than 30F. Emptied freezer and moved contents to our sons house. Turned off the freezer and allowed it to defrost. Plugged freezer back in and temps seem to return to normal. Reloaded freezer and now won't go below 20F. Based on the recent reviews it looks like Frigidaire put out a batch of bad freezers just when people needed them the most. Now trying to get a hold of someone to fix this.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 24, 2020
Hello, yooper76!
Thank you for your feedback! We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap Build Quality and Noisy
on June 19, 2020
Posted by: Henry22
[This review was collected as part of a promotion.] Bought this to add storage space, I am extremely disappointed with the build quality.
The sheetmetal is super thin I can bend the walls to pull out the racks and move them, the fan is also super noisy when going through a defrost ice crystals build up on the fan and it sounds like a baseball card in a bicycle wheel. There is also tons of orange peel on the front door paint, I really dont trust this freezer to last. Any redeemable qualities about this freezer were lean manufactured right out of it.
The sheetmetal is super thin I can bend the walls to pull out the racks and move them, the fan is also super noisy when going through a defrost ice crystals build up on the fan and it sounds like a baseball card in a bicycle wheel. There is also tons of orange peel on the front door paint, I really dont trust this freezer to last. Any redeemable qualities about this freezer were lean manufactured right out of it.
Unfortunately this was the only freezer in stock, if I get 5 years out of the freezer I will consider myself lucky.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 27, 2020
Hello, Henry22!
Thanks for your feedback. We are not pleased to hear you are not satisfied with the freezer. We will be happy to document your feedback for our design and quality teams in hopes we can better serve your needs in the future!
Bianca
Thanks for your feedback. We are not pleased to hear you are not satisfied with the freezer. We will be happy to document your feedback for our design and quality teams in hopes we can better serve your needs in the future!
Bianca
Written by a customer while visiting frigidaire.com