Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
5
Great freezer
on May 14, 2020
Posted by: Rimbow74
[This review was collected as part of a promotion.] Received my freezer the 23rd of April.
This is the best I ever had.
This is the best I ever had.
Written by a customer while visiting frigidaire.com
Customer Rating
5
so far so good
on May 14, 2020
Posted by: ornery
[This review was collected as part of a promotion.] seems to be working good, keeps every thing frozen. I really like that it has a light in it.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good storage and performance, currently broken.
on May 14, 2020
Posted by: chrisEMO1
[This review was collected as part of a promotion.] Purchased approximately 6 weeks ago. Unit was working well, but recently was having issues staying at proper temperature. We contacted for service and have a part on order. Hopefully it will be back up and running within the week. It was a relatively small part, and once this repair is completed I am pretty confident that we will be back up and running smoothly. We bought two of them, and the other one has performed flawlessly.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, May 21, 2020
Hello ChrisEMO1.
Thank you for taking the time to share your experience with us. We apologize for the inconvenience this has created for you and appreciate your patience while the part is being replaced.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Thank you for taking the time to share your experience with us. We apologize for the inconvenience this has created for you and appreciate your patience while the part is being replaced.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broke within first week
on May 14, 2020
Posted by: Brian1775
Freezer broke within the first week after delivery. I lost 1/3 of my frozen meat. Apparently there is a known problem with this freezer and extra parts had to be ordered, but Frigidaire let me buy it anyway. Warranty covered it, but the damage is already done. I'll never buy a Frigidaire again.
Response from frigidaire.comBy Briana, Online Outreach Specialist, May 20, 2020
Hello, Brian1775! Thank you for your review. We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer
on May 14, 2020
Posted by: Samm1936
[This review was collected as part of a promotion.] It has a larger capacity than the old one, however the balancing legs are to.short
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great.
on May 15, 2020
Posted by: Sheatr
[This review was collected as part of a promotion.] I like the light that tells you the freezer is working. There is a lot of room as well.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Like frost free
on May 15, 2020
Posted by: Jmp34669
[This review was collected as part of a promotion.] Suits our needs but seal came loose after two weeks. Was sent a new one we had to install. Door ‘clicks’ and magnet is so tight door is hard to open.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 21, 2020
Hi, Jmp34669.
Thank you for your review.
I’m sorry about the hiccup you encountered with your new freezer.
Good to hear your doors are sealing like they should, after installing the new gasket!
With usage the vacuum seal will decrease. Keep in mind, the smaller number of items inside your freezer will make the door harder to open due to more air inside your freezer.
Also, some of our consumers have tried pulling the door handle while slightly placing their finger in between the gasket and door frame to open the door more easily.
Should you have any additional questions, you can chat with us at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Thank you for your review.
I’m sorry about the hiccup you encountered with your new freezer.
Good to hear your doors are sealing like they should, after installing the new gasket!
With usage the vacuum seal will decrease. Keep in mind, the smaller number of items inside your freezer will make the door harder to open due to more air inside your freezer.
Also, some of our consumers have tried pulling the door handle while slightly placing their finger in between the gasket and door frame to open the door more easily.
Should you have any additional questions, you can chat with us at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice size
on May 15, 2020
Posted by: Charles70
I'm happy I bought it a month ago. So far no problems
Written by a customer while visiting frigidaire.com