Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
Fan went out within a month.
on August 21, 2020
Posted by: Simon Simon
[This review was collected as part of a promotion.] I bought this in May. In June it started beeping and the light started flashing. I called Frigidaire and the only help I got was she told me to unplug it for 20 minutes and plug it back in. I did that and it started working again. Then a month later I had the same issue. It took me forever to get through with customer service. I got disconnected a few times. Finally when I got hold of someone and explained the problem she agreed to send out a tech. It took two weeks before a tech was able to come. Apparently the fan had condensation build up. The tech is ordering a part but haven’t yet heard anything on it. Kind of frustrating trying to figured out what to do with a freezer full of meat.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 15, 2020
Hello, Simon Simon. We are always happy to hear your feedback and see where we can improve! I am so sorry to hear about the issue with your freezer, but I’m thrilled you’ve given us a chance to make this right with repairs. For any additional assistance with the freezer or the service appointment scheduled, don’t hesitate to join us via Live Chat on our website or at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! - Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frustrated With Purchase
on August 25, 2020
Posted by: KRas2315
After two weeks of ownership significant ice formations inside freezer at top of door. Called for service to find out there is warm air coming from inside door causing this ice buildup. Seems like freezer never shuts off. Always on. Can only hope this thing lasts. Not happy
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 16, 2020
Hello KRas2315. We regret to hear about your experience with this freezer. This is not normal operations for the unit and it is definitely not the experience we want you to have with your new appliance. Hopefully the steps form the agent helped out the issue. If not, please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad one
on August 31, 2020
Posted by: Customer out of luck
I bought the freezer 1 month ago because it was the only one in stock as I never bought Frigidaire before and I think it is the last time. The freezer stop working at all and I lost all my foods and I have to call a repair company who told me a part needed to be replaced in a brand new freezer. What kind of company make a product it’s part need to be replaced after 2 weeks of use only. Unfortunately I have to buy extended warranty that I usually don’t buy as I know for sure I will be using a lot so my advice no for Frigidaire freezer at all even if it’s the only brand available in the stock.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 24, 2020
Hello, Valued Consumer!
Thank you for taking the time to reach out to us. We are sorry to hear of your experience with the freezer not cooling. If the repair that service has provided doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for taking the time to reach out to us. We are sorry to hear of your experience with the freezer not cooling. If the repair that service has provided doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
WORST FREEZER
on October 18, 2020
Posted by: RAJ37
I BOUGHT THIS 2 MONTHS A GO AND OT IS NOT WORKING BECAUSE OF DEFECTIVE PART. IT IS ALSO CRACKED FROM INSIDE. WORST FREEZER EVER
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 31, 2020
Hello RAJ37.
We are terribly sorry to learn of the poor performance of your new freezer. This is certainly not the experience we would expect for any of our consumers. Please be on the lookout for an email correspondence from our team so that we can work together on a quick resolution .
However, if needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
We are terribly sorry to learn of the poor performance of your new freezer. This is certainly not the experience we would expect for any of our consumers. Please be on the lookout for an email correspondence from our team so that we can work together on a quick resolution .
However, if needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after one month that I bought it
on October 20, 2020
Posted by: Stephanoj
[This review was collected as part of a promotion.] I booth this item around two months ago and I lost around 1000 worth of inventory at my restaurant, thankfully someone came out and fixed it for me. Hopefully I won’t have this issues anymore
Response from frigidaire.comBy Briana, Outreach Social Specialist , October 29, 2020
Hi Stephanoj!
Thank you for making us aware of your recent experience. We value consumer satisfaction and realize that your satisfaction is our best source of advertisement. We are sorry to hear about your food loss and would like to see how we can assist. Please be on the lookout for an email from us. For further assistance, please reach out to us our Customer Support line at 1-877-435-3287 Monday through Friday 8 am until 8 pm EST with any further comments, concerns, or suggestions you wish to share. ~Briana
Thank you for making us aware of your recent experience. We value consumer satisfaction and realize that your satisfaction is our best source of advertisement. We are sorry to hear about your food loss and would like to see how we can assist. Please be on the lookout for an email from us. For further assistance, please reach out to us our Customer Support line at 1-877-435-3287 Monday through Friday 8 am until 8 pm EST with any further comments, concerns, or suggestions you wish to share. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible
on November 26, 2020
Posted by: Margovt
Not good at all I have had this freezer since July and in October it stopped working with a freezer full of food . Still waiting for it to be fixed!!!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, November 30, 2020
Hello Margovt! That definitely sounds frustrating, and I think we have a few options on our end that could help. We’re here to listen and do what it takes to make sure your product can do its best for you. I’d like to get some more info first. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cold as a volcNo
on July 2, 2021
Posted by: Lavaman
[This review was collected as part of a promotion.] I've had this for a little over two months. Last month a repair guy had to come out and replace parts for a known problem of the fan freezing up. Water runs by the fan when it defrost and then freezes and the fan is then stuck in a block of ice. It is now a month after that repair and it is happening again. Everything is getting mushy in the freezer. DO NOT BUY THIS! fridgidaire needs to fix their design flaws.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, July 6, 2021
Thank you for your feedback. We are not happy to learn of your experience with the freezer. We see you have been in touch with us regarding your concerns with frost buildup, and service has been scheduled. If this does not resolve your issues, we’re here to help! Feel free to chat with us here or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Stop working on the second day that we got it
on April 27, 2020
Posted by: Jay14
It stopped working on the second day of delivery,lots of our food defrosted ,
Response from frigidaire.comBy Online Outreach Specialist, April 30, 2020
Oh no, Jay14! We're saddened to hear that this has happened. After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com