Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
Not a great machine
on July 24, 2020
Posted by: Jmccann
[This review was collected as part of a promotion.] Bought this in May. After 1 month the freezer would not maintain its temperature. We were told the automatic defroster mechanism did not work. Several visits by a repairman and admire than a month later Frigidaire decided either the freezer couldn’t be fixed or they didn’t want to fix it. No option on our end. Never asked us what we wanted. They sent us our money back. We didn’t want our money back - we wanted a freezer that works! So now after four. On the of effort we are right back where we stared with no freezer. Very unimpressive product quality and customer support.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 10, 2020
Hello, Jmccann!
We apologize for any matters you have experienced due to the freezer not working properly. Sorry to hear you weren’t satisfied with the resolution provided. I reviewed your file and see you were provided with the best resolution in this matter.
Bianca
We apologize for any matters you have experienced due to the freezer not working properly. Sorry to hear you weren’t satisfied with the resolution provided. I reviewed your file and see you were provided with the best resolution in this matter.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Defective Unit + Horrible, Horrible Service From Your Local Rep, Premier Appliance
on July 31, 2020
Posted by: CSter
[This review was collected as part of a promotion.] After six weeks, the fan was diagnosed to have collected ice, so that it rattled and was incapable of achieving freezing temperatures throughout the cabinet. It's been about three weeks, and I'm still waiting on your service rep, Premier Appliance, for the replacement fan and the defective seal that allowed the fan to freeze in the first place.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 17, 2020
Hi, CSter!
Sorry to hear you are having issues with the freezer. I reviewed your file and see your concerns were addressed by a service technician. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Sorry to hear you are having issues with the freezer. I reviewed your file and see your concerns were addressed by a service technician. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on August 1, 2020
Posted by: arkycat
Bought this freezer, waited nearly a month for it. Ordered 1/2 side of beef. Beef is sitting at processor and I am being charged a daily storage fee because the freezer quit working. At first the green light was flashing, then just went off. The seal at the bottom of the door was not even attached to the door. Unsure how long it had been like that. I think ice has built up around the fan. Repair came and has ordered parts but still looking like a couple of weeks while I get daily charge from beef processor. I would not purchase this again.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 17, 2020
Hi, arkycat!
Thank you for your review. We sincerely apologize for the experience with your freezer not working properly. We have sent you and email in regard to your concerns. We look forward to your reply! Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We sincerely apologize for the experience with your freezer not working properly. We have sent you and email in regard to your concerns. We look forward to your reply! Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not satisfied
on August 7, 2020
Posted by: Tina143
[This review was collected as part of a promotion.] Has had bad deal since I bought it has defrosted food on two occasions will not give a new freezer and parts on back order for months. Would not recommend.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 26, 2020
Hello, Tina143!
I’m very sorry to hear about your experience with the freezer. I do want to assure you that we’re on your side and ready to help. I would love to make sure you are being properly assisted, be on the lookout for an email from me shortly.
Bianca
I’m very sorry to hear about your experience with the freezer. I do want to assure you that we’re on your side and ready to help. I would love to make sure you are being properly assisted, be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad design. Freon was better
on August 8, 2020
Posted by: Armbearer
[This review was collected as part of a promotion.] I've had a tech out 3xs in the last 2months because of fan freezing up and meat ruining because I was unaware. Poor design in my opinion. I would Not purchase another. No choices to replace
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 27, 2020
Hello, Armbearer!
Sorry to hear about your issues with the freezer. We were able to see the unit was repaired. Please reach back out to us if you need any further assistance.
Bianca
Sorry to hear about your issues with the freezer. We were able to see the unit was repaired. Please reach back out to us if you need any further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door is coming off
on August 9, 2020
Posted by: AnninWA
[This review was collected as part of a promotion.] Have had for only 4 months and door is coming off, hope repairman can fix
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 27, 2020
Hello, AnninWA!
Sorry to hear about your issues with the freezer. If the service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
Sorry to hear about your issues with the freezer. If the service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Freezer
on August 10, 2020
Posted by: RunMamawRun
[This review was collected as part of a promotion.] We ordered the freezer in March 2020, it arrived May 1, 2020 and quit working on June 1, 2020. Since then we've had numerous calls with Electrolux to get the product fixed and after a few unsuccessful attempts to fix the bad (sealed "green" compressor), Electrolux agreed to replace the freezer. It's August 2020 and we still have no freezer. The freezer has a newly designed compressor and there are very few (none in Indiana) repair technicians certified to work on them.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 29, 2020
Hello, RunMamawRun!
Sorry to hear you had that experience with the freezer. I reviewed your file and see you have been in contact with us recently. We appreciate your patience while we resolve this matter.
Bianca
Sorry to hear you had that experience with the freezer. I reviewed your file and see you have been in contact with us recently. We appreciate your patience while we resolve this matter.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Small Inefficient doors
on August 20, 2020
Posted by: devra
[This review was collected as part of a promotion.] This freezer is so small. The door allows you to put product in it, but wont shut all the way bc of size of door pockets and space issues inside freezer; seems like a "cheap" product but cost a lot. Needed a freezer and was desperate to buy one.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 17, 2020
Hello, Devra. Thank you for taking the time to leave your feedback for us! Please know that we make every effort to produce quality products, and your experience does not go ignored for continuous improvement. If you ever need us, don’t hesitate to join us via Live Chat on our website or at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com