Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
TERRIBLE - DO NOT BUY THIS FREEZER
on July 13, 2020
Posted by: very displeased customer
[This review was collected as part of a promotion.] I purchased this freezer on 3/20/2020. Within one month the door seal started to come out at the bottom which prevented the door from closing all the way. Luckily we caught this problem before any food defrosted, but it continues to happen and we have to always check to make sure the door is sealing correctly. 4 months later and the unit has stopped cooling correctly. It will only get to 35 degrees. It seems that this both of these are problems are occurring frequently with other buyers. It would seem that this model has a few defects. I will be replacing this with a freezer from a more reliable brand ASAP.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 27, 2020
Hi, very displeased customer!
We are not pleased to learn you are having issues with your freezer. Please know we make every effort to manufacture quality products. I reviewed your file and see service was scheduled to address your concerns. Please reach back out to us if you need further assistance.
Bianca
We are not pleased to learn you are having issues with your freezer. Please know we make every effort to manufacture quality products. I reviewed your file and see service was scheduled to address your concerns. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
not worth the $$$
on July 28, 2020
Posted by: ZOBMOB
[This review was collected as part of a promotion.] I have had this freezer or 3 months and the fan went out. When we received the freezer we called the service tech back a few minutes after he left because the green light at the bottom was blinking and beeping. It seemed to be fixed but we noticed the fan making a loud noise and then the freezer quit cooling. I looked at the manufacture tag and it was made in March of 2020. We received our Freezer in April! How in the world does a freezer pass inspection when the fan is out! Needless to say a technician came out today and said the fan was out. I called the 800 number and could never get anyone on the phone. The tech is ordering a new fan but wasn't able to tell me how long the delivery would be. I would like Frigidair to send me a check for the amount I paid for this freezer so we can purchase one that will last more than 3 month. DO NOT PURCHASE this FREEZER!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 19, 2020
Hello, ZOBMOB!
Oh no! We are so sorry to hear you experienced issues with your new freezer. We see you have service scheduled to complete the repair. Please feel free to reach out to us if you have additional concerns so we can quickly resolve.
Bianca
Oh no! We are so sorry to hear you experienced issues with your new freezer. We see you have service scheduled to complete the repair. Please feel free to reach out to us if you have additional concerns so we can quickly resolve.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
LOTS OF SPACE
on August 31, 2021
Posted by: ROBBc
[This review was collected as part of a promotion.] GREAT STANDUP FREEZER WITH PLENTY OF SPACE. EVEN IN THE DOOR
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very Impressed
on March 17, 2020
Posted by: NCJO
[This review was collected as part of a promotion.] My freezer was delivered yesterday morning and I couldn't be happier or more impressed. It was delivered and set up within minutes allowing me to get back to work. The sleekness along with the size of freezer was unbelievable compared to previous freezers i've had before. I believe maybe an hour had gone by and I already was able to start transferring items from my previous side by side fridge/ freezer combo and upon doing so I may have filled out 10% of the new freezer while my previous combo freezer was slammed full. I also liked the fact that suction on the door seemed to be very tight and sealed so I wouldn't have to worry about the door not shutting. Lastly being that it is in the garage having the power indicator light very noticeable will be reassuring that the freezer is on without having to manually check it constantly has breakers sometimes trip while working in the garage with power tools.
All in all, I couldn't be happier with the freezer and would highly recommend it!
Written by a customer while visiting frigidaire.com
Customer Rating
1
disappointed
on July 28, 2020
Posted by: pstory79
[This review was collected as part of a promotion.] First I love the size, but troubles started two weeks after we had it. Apparently the drain hose comes with two holes in it, in which then made the freezer freeze up and stop cooling. Called Frigidaire and they sent a repairman. The fix was not replace the hose, but wrapping tape around it. Now two weeks later the fan motor has gone out and we are waiting to get it fixed again. I have only had this freezer since May 28. I have never bought a new appliance to have to have it repaired. I was so excited about it, but now I wonder what will happen next. I am retired and this was bought with hard earned money. If I would have known the problems, I would have probably looked at another brand.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 12, 2020
Hello, pstory79!
Thank you for your feedback. We sincerely apologize for the experience with the freezer not working properly. We will submit your feedback to our design and engineer teams, in hopes to serve you better in the future. Should service not address your concerns, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We sincerely apologize for the experience with the freezer not working properly. We will submit your feedback to our design and engineer teams, in hopes to serve you better in the future. Should service not address your concerns, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke
on July 30, 2020
Posted by: whaden02
[This review was collected as part of a promotion.] The freezer lasted 13 days and died. Sent it back.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 14, 2020
Hi, whaden02!
I’m not pleased to learn your experience with the freezer resulted in a return. Please know we make every effort to manufacture quality products. I hope we can better serve your needs in the future!
Bianca
I’m not pleased to learn your experience with the freezer resulted in a return. Please know we make every effort to manufacture quality products. I hope we can better serve your needs in the future!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
freezer
on October 1, 2020
Posted by: dave9836
very disappointed after 3 days the freezer WOULD NOT shut down had a thermometer in and it was reading 12 below zero I still don't have the part for it and its been 2 weeks now will never buy frigidare again
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 22, 2020
Hello, Dave9836.
We are sorry for your experience with your appliance. Upon reviewing your account information, we are happy to see we have been able to resolve this matter for you and your family. Please reconnect with us should you need any thing else. -R'Shaye
We are sorry for your experience with your appliance. Upon reviewing your account information, we are happy to see we have been able to resolve this matter for you and your family. Please reconnect with us should you need any thing else. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Crab
on November 21, 2020
Posted by: Unhappy mother with kids
It mess up all, starting making lots of noise from the beginning & not working
My food & not cooling
My food & not cooling
Response from frigidaire.comBy Derrick, Online Outreach Specialist, November 25, 2020
Hi, Valued Consumer. I’m disappointed to learn you’re having that experience with your freezer. That’s generally not the norm, and it’s definitely not what we want for you! Be on the lookout for an email from us. We want to make this right for you and your family. -Derrick
Written by a customer while visiting frigidaire.com