Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
It is accumulating frost at the top inside on the door. I am calling to see why..
on August 12, 2021
Posted by: PJB50
[This review was collected as part of a promotion.] I bought this a month ago, and noticed the frost forming 3 weeks after I got it. I thought it had been left open. But found it is still accumulating.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible design
on August 15, 2021
Posted by: Nick06
I received this freezer bc the first one quit working less then a year of having it. Now this one began to go out within 2 weeks of having it.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, August 18, 2021
Hello, Nick06. Thanks for sharing your experience. We feel terrible you’re having these issues. We can understand your disappointment. We’ve reached out via email to gather some additional info. We appreciate your feedback, and we look forward to hearing from you further. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Seems to be cooling well.
on August 17, 2021
Posted by: frant92
The freezer seems to be cooling well, like it should be. The light does not work. We have purchased a new bulb to try but haven't installed it yet. The door alarm/temperature alarm works, but is a bit worrisome. If you hold the door open too long, like when you are rearranging things, the alarm comes on. Even after you go back out, hours later, the alarm is still on. You have to open the door to reset the alarm. It seems like as long as the temperature inside is back to normal, the alarm would go off. But it doesn't. We have a magnetic thermometer we use to confirm the interior temperature. So we know that the alarm isn't telling us the temperature is too warm. So the only way I've figured out how to get the alarm to quit beeping is to open the door again and close it back. That seems to do the trick and make the alarm go off.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality
on August 17, 2021
Posted by: Does not work properly
[This review was collected as part of a promotion.] Since day 1 after purchase this upright freezer it makes noise and does not freeze properly. I have tried to reach Fridgedaire many times to have a repair man sent out and always get a recording that says hold time is over 1 hour???
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 18, 2021
We apologize for any issues you have experienced with your freezer and connecting with consumer by phone.
A tip that can alleviate your noise concern is to ensure that your freezer is leveled on a solid surface. Not doing so can cause you to your freezer to be noisy and vibrate.
However, we would like to gain more insight about your freezing concern and have reached out to you via email. So please be on the look out for an email from us.
Kindly,
Ciara
A tip that can alleviate your noise concern is to ensure that your freezer is leveled on a solid surface. Not doing so can cause you to your freezer to be noisy and vibrate.
However, we would like to gain more insight about your freezing concern and have reached out to you via email. So please be on the look out for an email from us.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
After a Minor Repair, it's great!
on August 17, 2021
Posted by: smhunt
[This review was collected as part of a promotion.] I bought this freezer in January of 2021, and noticed that it wasn't freezing completely after a couple of months. Only the lower two shelves were freezing properly. Luckily I had the warranty on it, and was able to get a technician out to fix it. He said it was a simple repair, and didn't even a replacement part. Now it works great!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer failed after 6 months and took 12 months to repair/replace.
on August 19, 2021
Posted by: Virg2
Freezer failed after 6 months and took 12 months for Frigidaire to try and repair and finally replace.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, August 24, 2021
Hi, Virg2. Thank you for sharing your experience. We feel terrible to learn your freezer didn’t perform as expected. We are pleased to hear we were able to work with you in getting a replacement. Don’t hesitate to reach out via Live Chat if you need anything. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Questionable..
on August 20, 2021
Posted by: BK4461
[This review was collected as part of a promotion.] We purchase the freezer in April. It is now August and have already had some issues. Of course it was going to be a week before anyone could look at it (mind you with an entire third of beef in it)! After transferring what we could 45 minutes down the road to a family members we did some of the troubleshooting items and for right now it’s holding a temp again. Just not sure for how long.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problem with this particular model
on August 21, 2021
Posted by: cgjrutz
[This review was collected as part of a promotion.] I've only had the freezer for 10 months and suddenly it started making some noise and the ice cream melted on the top shelf. Repair guy showed up and chipped ice from the fan housing, told me to "defrost" for a day, and that he would order the upgrade kit you just came out with but couldn't confirm when it will arrive. It's working right now but as I have no confidence how long it will keep working without the upgrade kit:(
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , August 25, 2021
Hello, cgjrutz! Thank you for your review. We are sorry to hear about your concerns with your appliance. We understand that you have been assisted with your concerns. We are here should you need further assistance. Feel free to connect with us by chatting with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 833:00 pm. ~Briana
Written by a customer while visiting frigidaire.com