Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Junk. Doesn’t work and only 6 months old
on October 17, 2020
Posted by: Weescruffy
[This review was collected as part of a promotion.] Bought the freezer 6 months ago and it quit working. Lost $100s of food, which of course is not covered under warranty. Even at the highest setting, only stuff on the bottom is remaining cold. Waiting on the repair person to visit. Even if they fix it, I’m not going to feel safe using it for anything in future. Don’t waste your money.
Response from frigidaire.comBy Katrina, Outilne Outreach Specialist, October 22, 2020
Hello, Weescruffy!
Thank you for reaching out to us. We are truly sorry to hear of the issues with the freezer not cooling. We would like the opportunity to make this right. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for reaching out to us. We are truly sorry to hear of the issues with the freezer not cooling. We would like the opportunity to make this right. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sounds like freight train
on December 8, 2020
Posted by: Island kitty
We are having problems & can’t get through to anyone for help
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 9, 2020
Hello, Island Kitty. We’re so sorry to hear you have concerns with the freezer! We definitely want to hear more about this so please expect an email from us shortly. – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great size if it worked
on August 30, 2021
Posted by: CMRM
[This review was collected as part of a promotion.] Purchased this freezer and it would not start up nor freeze. I asked for a replacement and was refused. Was offered repair within one month. I do not want a newly repaired freezer four weeks after purchase. I bought this to put up harvest, so this is highly inconvenient and truthfully, unacceptable.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 1, 2021
Hi, CherylRon!
We're sorry to hear that your freezer experienced an early failure! If it was dead on arrival, your retailer may be able to assist within their return policy. Otherwise, we will be happy to continue working with you to make any necessary repairs! If you have further questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We're sorry to hear that your freezer experienced an early failure! If it was dead on arrival, your retailer may be able to assist within their return policy. Otherwise, we will be happy to continue working with you to make any necessary repairs! If you have further questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Can't wait to fill this freezer up!
on March 18, 2020
Posted by: Carly and Shawn
[This review was collected as part of a promotion.] It could not be a better time for us to get a new freezer. With our first little one on the way we are preparing to stay home more and also need to store a bunch of milk! There is so much room in this freezer I am not sure we can (because it is so big) but we are going to try and fill it up so we are cutting down on our trips to the store! I love the green light on the floor letting us know that our precious goods are safe and we will never have to wonder. The installation and set up was super efficient and fast and the design is perfect. Can't wait to change the way we shop so we can fill this freezer up!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 19, 2020
Congratulations on your soon to be bundle of joy Carly and Shawn! We are delighted to hear that you have chosen Frigidaire to add to your home.
Should you need any assistance in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Should you need any assistance in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
BUYER BEWARE!!
on July 19, 2020
Posted by: Tbounds
I bought this freezer two months ago & it’s already giving me issues. The green indicator light is blinking & an alarm beeps every few minutes. The motor is still running, but most of my frozen food is thawed now. Buyer Beware!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 5, 2020
Hello, Tbounds!
I’m not pleased to learn you are having issues with your new freezer. Please know we make every effort to manufacture quality products. I would love to make sure your concerns are addressed, be on the lookout for an email from me shortly.
Bianca
I’m not pleased to learn you are having issues with your new freezer. Please know we make every effort to manufacture quality products. I would love to make sure your concerns are addressed, be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very bad
on July 20, 2020
Posted by: Hala omar
[This review was collected as part of a promotion.] I bought it 2 month ago its very bad and its day after afew weeks then i face bad experiencia with the customer service
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 5, 2020
Hi, Hala omar!
Sorry to hear about your experience with the freezer. I reviewed your file and see the unit was recently repaired. If the service visit didn't resolve the issue, please reach back out to us for assistance.
Bianca
Sorry to hear about your experience with the freezer. I reviewed your file and see the unit was recently repaired. If the service visit didn't resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dislike
on July 20, 2020
Posted by: Bigecase17
[This review was collected as part of a promotion.] This freezer has not worked right since being purchased. We will not have this type again.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 5, 2020
Hi, Bigecase17!
I’m not pleased to learn about your issues with the freezer. I reviewed your file and see service was scheduled to address your concerns. If the service visit doesn't resolve the issue, please reach back out to us for assistance.
Bianca
I’m not pleased to learn about your issues with the freezer. I reviewed your file and see service was scheduled to address your concerns. If the service visit doesn't resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not a good buy
on July 21, 2020
Posted by: Jpatt
[This review was collected as part of a promotion.] Freezer stopped working after 7 days. Tech come out saw that the part I think is the fan had ice on it. New part was ordered and delivered. But the wrong part was ordered. It’s been 6 weeks since I purchase the freezer still cannot use it. I do not recommend this freezer to anyone.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 5, 2020
Hello, Jpatt!
I’m disappointed to learn you are experiencing issues with your freezer. I reviewed your file and see the freezer was repaired. Please reach back out to us if you need further assistance.
Bianca
I’m disappointed to learn you are experiencing issues with your freezer. I reviewed your file and see the freezer was repaired. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com