Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
4
Garage Freezer
on June 19, 2021
Posted by: Rolling Freezer
[This review was collected as part of a promotion.] We live in an area where the temperature frequently rises above 100 degrees. The temperature in the garage is often above 95 degrees. Our freezer works effortlessly and keeps the freezer at 0 degrees. Our only complaint is that the door seals so tightly that while pulling to open the door, the freezer rolls away from the wall. The rollers need a lock on them to prevent rolling.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Serious factory problems lead to disappointed customers
on June 26, 2021
Posted by: Disappointed Jon
[This review was collected as part of a promotion.] I bought this big freezer. It arrived damaged, obviously happened in the factory because the packaging over the big dent in the corner wasn’t damaged. Electrolux sent out a replacement. The delivery company wouldn’t even bring it to my house because it was damaged worse than the first one and wouldn’t even work. I don’t understand how Electrolux can make any money if they have to make 3 freezers to get one that’s not damaged. And, I still don’t have an undamaged freezer, so who knows how many more times this will happen?
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 30, 2021
We’re so sorry to hear you’ve had such unusual damage to your new freezer, and this is absolutely not the quality experience we’re intending you to have! Thank you so much for taking the time to share your feedback with us so we can have these concerns addressed at factory level. If there is anything we can do to assist further with the situation right now, please don’t hesitate to reconnect with us. We’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST if you ever need us. – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Defective model
on June 28, 2021
Posted by: DamianDepuy
[This review was collected as part of a promotion.] I purchased this Freezer about 3 months ago. I was asked to make a review so I could be entered into a contest but hey, I'm not going to lie just to win money. The freezer on it's own is really great! It's a nice size and the way it cools is evenly distributed. Unfortunately, the condenser fan freezes with large pieces of ice preventing it from cooling. I lost hundreds of dollars in food waiting 2 weeks for a warranty repair. They were good about sending someone out and that process was decent except the website tells you the wrong number to call for under warranty claims. I'd highly recommend not buying this thing. It's not something you can just return to the store either. I'm stuck with it for now and it is working. I'm afraid to lose all my food again so now I just put cheap ice pops in it and a few cheap things of food till I know this thing can last another month without breaking down. This is a common issue from my research and it's just bad design. I don't expect to "win" the prize for this review, nor do I expect this review to stay up for long but hopefully a few people will read this and avoid this particular freezer model. I lost soo much good food :-(
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 1, 2021
Hello DamianDepuy! Thank you for contacting us on Frigidaire.com concerning the issue cooling issue with your freezer. We would like to apologize for this inconvenience. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. We are pleased to hear that the issue was corrected. If you experience any other issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on July 2, 2021
Posted by: Sharky691
[This review was collected as part of a promotion.] Very disappointing. The unit currently in my garage is the second unit. The first one stopped working completely after about two weeks. Got another one. Three weeks into it, it started making a loud clicking noise and defrosted. ( It had a good bit of food in it, but it wasn't completely full.) Ten days later serviceman arrived to say, the "new technology" fan, doesn't like humidity. It started to defrost and refroze and got all junked up. DO NOT FILL this freezer. ?????? He said you cannot fill it as it needs room for the fan to move the air around the items in it. It wasn't packed completely full to begin with. We had plenty of space in it. Right, isn't that why you buy an extra freezer. VERY DISAPPOINTED. I would not recommend. We had bought another smaller brand a month previous, we should have just bought two of those.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 6, 2021
Hello, Sharky691! We are not pleased to learn about your experience with the freezer. When loading the freezer, please ensure the fan isn't blocked. Food items should not be blocking airflow vents, and allow space around items for good air circulation. Please reconnect with us if further assistance is needed. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on July 5, 2021
Posted by: Jandulp
[This review was collected as part of a promotion.] I bought this standing freezer last month and I like the features especially if the door is open- it’s alerts you.
This freezer is so spacious and you can hardly hear it when it’s on.
This freezer is so spacious and you can hardly hear it when it’s on.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy
on July 5, 2021
Posted by: AJ05
I bought this refrigerator in December and soon after, the fan stopped working. Turns out the door is set too high to properly seal and that causes the fan to freeze up. That was fixed but the repairman realized the bottom of the door is warped. We have been waiting since February/March for a new door as it’s the only way to fix. It is now July and I have to defrost it again. I have breast milk that must be stored in the freezer and it’s very upsetting that I could lose all the milk and it’s taking so long to get fixed. Poor workmanship and poor quality control!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 7, 2021
AJ05, we’re sorry to hear this has been your experience with your freezer and thank you for bringing it to our attention.
Please know that your experience is not the norm, and we would like to gain a little more insight pertaining to your concerns to see how we can help. So please be on the look out for an email from us.
Best Regards,
Ciara
Please know that your experience is not the norm, and we would like to gain a little more insight pertaining to your concerns to see how we can help. So please be on the look out for an email from us.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on July 8, 2021
Posted by: Harvest 2017
[This review was collected as part of a promotion.] Love the space. We brought about a month ago. Love the fact it can open from either side of door
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quit cooling
on July 15, 2021
Posted by: dd22044
I bought this 11-19-2020 and it quit cooling on 7-14-2021 and ruined everything inside
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , July 18, 2021
Hello, dd22044! Thank you for your review. We are sorry to hear that your appliance stopped cooling. This is certainly not the experience that we would want for you. We have sent you an email regarding your concerns for more information. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com