Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
NOTE: MOST 5 STAR REVIEWS ARE "INCENTIVIZED"!!!
on April 2, 2021
Posted by: Frigidare Sucker
Worked ok for 10 months. For last few weeks would warm intermittently til I turned up the control knob...Now, the control knob just spins, and the temperature is 38 degrees!.....Today= 53 weeks after installation.....Planned obsolescence!
25% of the reviews are *-** only!
25% of the reviews are *-** only!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 13, 2021
We are terribly disappointed to learn that this has been your experience, but pleased to see you have connected with our customer team. Currently I can see that the appointment has been covered and a resolution is underway. Thank you so much for your patience while this matter is being taken care of for you.
If we can be of any assistance to you at this time, our customer service team may be reached via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
If we can be of any assistance to you at this time, our customer service team may be reached via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the size!
on April 20, 2021
Posted by: KRat
[This review was collected as part of a promotion.] We love our new freezer. It takes up the same floor space as a small freezer but holds a LOT of food.
Written by a customer while visiting frigidaire.com
Customer Rating
3
First One Delivered Was Not Cooling Enough
on April 22, 2021
Posted by: Rodab
[This review was collected as part of a promotion.] I bought this freezer two months ago but after 24 hours in operation it only cooled to 25 degrees F. They replaced it but it took another month to received the second one. This one has been in operation for about a month. So far so good.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , May 3, 2021
Hello, Rodab! We are pleased to hear that you have received assistance regarding your concerns and that your current model is working well for you. Thank you for sharing your experience with us. We are here should you need further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Light gave up after about a month
on April 23, 2021
Posted by: Rprpalacios
I want to love this product but I'm having difficulty. First off, the light we out after about a month of purchase. 2nd, it always develops Frost on the bottom, only on the bottom, which makes it difficult to close the door. 3rd, about 3 months in it gave up on us. One day after we'd been away for 2 days , we came home and the green light was flashing - means temperature dropped, everything inside was already defrosted. I had a freezer full of stuff that was going to spoil if I didn't take it out. We checked outlets, other appliances, everything else was working so it didn't suggest power outage. I called the number on the warranty, none were opened on the weekend or after hours and of course we noticed this Friday evening. I had to take everything out and put it iceboxes. The 2 days later it just started working by its self, so when I called the techs back on Monday they told me that it was probably just "operator's issue" and there was nothing to do because the appliance was working.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 30, 2021
Oh, no! We're sorry to hear your freezer experienced a failure over the weekend. That's very unusual. Frost on the bottom may indicate the door is not sealing properly; please check the rubber gasket for any damage or gaps in the seal that could be letting in warm air! If this issue returns or if the frost continues, please reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Constantly overheats
on May 21, 2021
Posted by: Redevil379
Within a couple months of owning this freezer it stopped working properly. The only area that would freeze is in the very bottom. The light blinks and the alarm sounds.
The repairman came out and fixed it under the warranty.
Currently, which is only two months later it stopped working properly again. Same exact problem.The light blinks but no alarm this time.
Nov 2021 it will be a year that we owned. It is a horrible product and I would love to get a better freezer.
The repairman came out and fixed it under the warranty.
Currently, which is only two months later it stopped working properly again. Same exact problem.The light blinks but no alarm this time.
Nov 2021 it will be a year that we owned. It is a horrible product and I would love to get a better freezer.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, May 24, 2021
Hey there Redevil379! Thank you for sharing your feedback. I can understand your concerns and we will work to reach a speedy resolution. I see that you reached out and we were able to work with you to set up a service appointment for a second opinion and I would like to make sure that you are assisted properly. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Complete honest truth
on May 28, 2021
Posted by: Hilsabeck Family _iowa
[This review was collected as part of a promotion.] I love my freezer. But there is an issue. 2nd freezer in 6 month I purchased my first one in November 2020, door was molded poorly from factory. Waited for parts for 6 months, poor thing ran until it burn itself up. Frigidaire only refunded my purchase price, we had eat sale tax and dispose of unit. Purchased same model in April everything was perfect for 10 days. Stopped cooling currently waiting on service repair. DO NOT BUY ANY MODEL manufactured during the pandemic of 2020, there is a problem.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , June 2, 2021
Thanks for taking the time to share your story, Hilsabeck Family _iowa. We are sorry to learn you are having that experience with your freezers. If the current service visit doesn't resolve your concerns, please reach back out to us for assistance. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on May 28, 2021
Posted by: Anniedoll
[This review was collected as part of a promotion.] We have had our new freezer for about a month now, and are loving it. It replaced an old rusty one, and it’s nice to look upon, as well as being frost free!
Written by a customer while visiting frigidaire.com
Customer Rating
1
DEFECTIVE
on May 30, 2021
Posted by: abcdefttt
please notice how many one star review this freezer has been getting recently. We are on the second of this model and the Freezer is broken at least half of the time. There are so many hoops The owners of these defective freezers have to jump through to get satisfaction from Frigidaire. Do not do not do not buy this model.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 3, 2021
We appreciate you taking the time to share your story here, and we’re so sorry to hear about the difficulties you’ve had so far. This is certainly not the experience we’d want anyone to have. If you are having any concerns with your new freezer, please make sure to connect with us either via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’d love the chance to make sure everything is operating as we intended for you! – Hailea
Written by a customer while visiting frigidaire.com