Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Poor design, fan breaks, does not defrost, and will stop freezing as a result
on March 8, 2021
Posted by: Old fashioned
This freezer has multiple design flaws and is engineered poorly. So far I have had about 4 repairs in one year. Same issue each time the fan goes bad or the board goes bad. As a result the freezer does not defrost and eventually no longer freezes the food. Mechanically speaking the fan is not robust enough, made of plastic, and ice forms on the blades. This makes a loud sound and eventually the fan fails or does not spin high enough to do its job of circulating the air properly. This is an issue because the freezer won’t defrost and will stop freezing your food eventually. This got a poor rating because several times we almost lost the food in the freezer. Fortunately I moved the food to another freezer.
I do not recommend this model. I do recommend that Frigidaire redesigns the fan to a metal fan and look into the logic board. Also they may have to modify the housing the fan is in. You should hear what the fan sound like when it is failing, it’s so loud and annoying.
Response from frigidaire.comBy Online Outreach Specialist, March 9, 2021
Oh no, Old fashioned! We're sorry to hear that you've had this experience with your freezer and would like to see how we can help.
We see you have been in touch with us regarding your concerns with your freezer and a resolution has been provided. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
We see you have been in touch with us regarding your concerns with your freezer and a resolution has been provided. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
The Good, the Bad and The Ugly
on March 14, 2021
Posted by: Shenyc
[This review was collected as part of a promotion.] I bought this a couple months ago and has had issues every since.
The good: the freezer is a great size, holds lots of food.
The Bad: the faint “beeping “ (like you’ve left the door open too long) is intermittent.... with the door closed. When I open it, the inside light doesn’t come... then sometimes it does. Where’s quality control??
The Ugly: I’ve found no locks for the wheels, so when you try to open it (major vacuum) or close it, the unit moves. I had to put a 2X4s behind the unit as a stop so it wouldn’t keep hitting the wall. A better design on that would be nice on that issue.
The good: the freezer is a great size, holds lots of food.
The Bad: the faint “beeping “ (like you’ve left the door open too long) is intermittent.... with the door closed. When I open it, the inside light doesn’t come... then sometimes it does. Where’s quality control??
The Ugly: I’ve found no locks for the wheels, so when you try to open it (major vacuum) or close it, the unit moves. I had to put a 2X4s behind the unit as a stop so it wouldn’t keep hitting the wall. A better design on that would be nice on that issue.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 18, 2021
Hello, Shenyc. Thank you for sharing your feedback. We can understand your concerns and will do everything we can to ensure they are resolved quickly. We’ve reached out via email to gather some additional details about the beeping and interior light issue. Regarding your door issue, it’s good to hear your doors are sealing as they should! With usage, the vacuum seal will decrease. Keep in mind, the smaller number of items inside your freezer will make the door harder to open due to more air inside your freezer. We appreciate hearing from you and looking forward to your reply. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer worked good for 2 months
on March 15, 2021
Posted by: Baxtertag
[This review was collected as part of a promotion.] I purchased the freezer in January and 2 months later it will only freeze things on the bottom. Everything on top is defrosted. Green light wont stop blinking and the machine is perfectly level. Not sure what to do but have lost my confidence in Frigidaire.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 22, 2021
Hello, Baxtertag!
Sorry to hear you are having issues with your freezer. We see service was scheduled to have your concerns addressed. If the service visit doesn't resolve the issue, please reach back out to us for assistance.
-Bianca
Sorry to hear you are having issues with your freezer. We see service was scheduled to have your concerns addressed. If the service visit doesn't resolve the issue, please reach back out to us for assistance.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
20Cu. ft. Upright Freezer
on March 19, 2021
Posted by: Avaa
[This review was collected as part of a promotion.] The freezer is a bad quality. The compressor makes really loud noise. We got another freezer as a replacement that also had issues with light not working and freezer making noise. I am not sure if its due to Covid the manufacturing quality is so poor.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 24, 2021
Hello Avaa! Thank you for reaching out to us. We are sorry to hear of the ongoing issues you are having with your new freezers. rest assured, we are here to help and to make sure that you have a unit working as designed. I would like to work with your personally to try and reach a resolution. Please be on the lookout for an email from me. I look forward to your reply! - Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Roomy
on March 23, 2021
Posted by: Shhatfield
[This review was collected as part of a promotion.] Bought this to replace a 14.7 cf freezer. WOW...what a difference in storage space. Awaiting for my whole beef to arrive!!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Fan froze twice in 4 months
on March 29, 2021
Posted by: Steven2521
[This review was collected as part of a promotion.] I was happy till the fan blades froze. Service came out to resolve issue but then it happened again a week later.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, April 7, 2021
Oh no, Steven2521!
This is not the news that we would like to hear and we would like to help. Please be on the lookout for an email from us about the unresolved freezer issue. We're looking forward to working together! -Katrina
This is not the news that we would like to hear and we would like to help. Please be on the lookout for an email from us about the unresolved freezer issue. We're looking forward to working together! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Less then a year old and already needed service
on March 30, 2021
Posted by: Kelly908
I bought this in June and in 6 months already needed service. The fan froze up and the door sensor alarm needed to be repaired. Very disappointed with the wuali
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 7, 2021
Kelly908, we are sorry to hear this has been your experience with your freezer in such a short time and thank you for bringing it to our attention.
One of our most important goals is customer satisfaction, and we need to hear if our products are performing as designed to meet our consumers expectations.
We do see that a technician is in the process of resolving your freezer concerns. In the event they are unable to do so, do not hesitate to reach out to reconnect with us by phone or us via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
One of our most important goals is customer satisfaction, and we need to hear if our products are performing as designed to meet our consumers expectations.
We do see that a technician is in the process of resolving your freezer concerns. In the event they are unable to do so, do not hesitate to reach out to reconnect with us by phone or us via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problems with it in the garage
on March 30, 2021
Posted by: Trish55
[This review was collected as part of a promotion.] This is 3 months old and has gone into automatic defrost twice. We had to scramble to get our food in another freezer before it was all ruined. We were told by the repairman that it does not do well in an uncontrolled climate. Also the light inside has not worked from day 1 and the repairman said it was probably frozen. He said everything is electronic.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, April 7, 2021
Thanks for making us aware of your experience, Trish55. That definitely sounds frustrating. We see you have been in touch with us regarding your concerns and service has been completed. If this does not resolve your issue, we’re here to help! Feel free to chat with us online here or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. We’re ready to listen and help! ~Corletta
Written by a customer while visiting frigidaire.com