Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Freezer
on February 16, 2021
Posted by: WayneMB
[This review was collected as part of a promotion.] Nice size freezer for the money. The upright freezer allows things to be organized. Great movable shelves to accommodate big box value items.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, February 23, 2021
We’re so excited to hear you’re enjoying the shelving design in your brand-new upright freezer, WayneMB! I noticed you rated your experience with a 1-star, and I wanted to reach out in case you needed anything. If there are any questions or concerns you have, make sure to connect with us via our Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’re here to help if you ever need it! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome Freezer
on February 18, 2021
Posted by: Ash K
[This review was collected as part of a promotion.] I bought this 20 cf freezer for our restaurant , as our 13 cf 20+ year old freezer finally died. Our new Fridgidaire has plenty of door shelving along with being frost free. Thank god the old freezer died.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Freezing
on February 18, 2021
Posted by: RayT53
[This review was collected as part of a promotion.] This freezer is perfect as far as space and size however, I need it to freeze my food. After loading up already frozen food in it we noticed everything up top was thawing out. I've checked the temp dial and have been trying to out cook the thaw but I need help.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, February 25, 2021
Hi RayT53! This is certainly not the experience we want you to have with your new freezer! We see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Interior Light works intermittently
on February 19, 2021
Posted by: mpgary
[This review was collected as part of a promotion.] Interior Light works intermittently and requires I constantly unplug and replug the unit into the outlet. Very poor design and I am extremely disappointed with this freezer.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , February 26, 2021
Hey there, Mpgary. Thank you for taking the time to share your frustrations with your freezer. We would be glad to step in and help. Regarding your light concerns, try making sure that the light bulb and the appliance plug are tightly screwed and/or pushed into the socket/outlet. If necessary, replace the light bulb, use only a 5-watt or less AC LED light bulb. Be sure to wear gloves when replacing AC LED light bulbs to avoid getting cut. If you continue having issues, please connect with us directly so we can better assist. We are available Monday through Friday from 8:30 am to 8 pm EST by phone at (800) 374-4432 or via Live Chat. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Interior light
on February 20, 2021
Posted by: ZAKB20
I bought this a month ago and the interior light does NOT work anymore. Does anyone have the same problem? Any solution?
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, March 1, 2021
Hi,
Thank you for connecting with us about your freezer. We apologize your light is not working and would love to review possible options. Please try changing the light bulb. Here is the part number 5304522314. If for some reason it is still not working, please come chat with our live agents for further assistance. We are available Monday through Friday from 8:30 am-8 pm EST.-R'Shaye
Thank you for connecting with us about your freezer. We apologize your light is not working and would love to review possible options. Please try changing the light bulb. Here is the part number 5304522314. If for some reason it is still not working, please come chat with our live agents for further assistance. We are available Monday through Friday from 8:30 am-8 pm EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
bad door seal on the bottom.
on February 22, 2021
Posted by: t2p2
[This review was collected as part of a promotion.] the door seal on the bottom has a gap allowing air to enter creating a frosting problem. the fan frosts up every few days and has to be manually defrosted. a service tech is aware of the problem and will replace the door seal at some time in the future.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 2, 2021
We sincerely apologize for the trouble this has created for you and your home T2P2. Thank you for contacting us directly once this concern was identified. Reviewing your account, I can see that your appointment is coming up soon. If needed, please reconnect with us if we can be for any additional assistance.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Wrong purchase so far.
on March 1, 2021
Posted by: Punkytrav
Had it for a couple of months and noticed ice build up on bottom of my door. After numerous calls I received a inspector type person to come look at it. It has a bad door. So here I wait after throwing away and giving away all food in it waiting for a new door.No one has said anything about it, let it run, unplug it, whatever. It wasn't cheap either.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 2, 2021
Hello Punkytrav! We apologize for any disappointment your freezer has caused you and thank you for bringing it to our attention. I can certainly understand your frustration and we are happy to continue working with you to ensure you have a unit that is working as designed! Be on the lookout for an email from us to explore the options available to get this resolved. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Too soon to tell
on March 2, 2021
Posted by: Possum11
[This review was collected as part of a promotion.] I bought this freezer about 6 months ago and have had 3 service calls on it already. The door doesn't seem to line up properly for the light switch to go off which causes the interior light to 'time out' and then won't come back on until it is unplugged/plugged to reset it. Hopefully they can get this resolved. I had to throw away a fair amount of meat and veggies when the fan failed and the food on the top shelf thawed.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 11, 2021
We are terribly sorry for the unpleasant ownership you have endured thus far Possum11. This is certainly not what we envisioned for you or any of our consumers. If these matters are not resolved for you quickly, please connect with us so we can make sure they are addressed properly.
Our customer service team may be reached via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Our customer service team may be reached via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com