Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Bad investment
on February 4, 2021
Posted by: crev68
We bought our freezer 3 months ago, had several problems with it Sones then, light don’t work, seal in door is not correct, frost build up on the bottom of the door/shelf, fan unit quit working, almost lost things in freezer, had service man here one time so far, has to come back I do not recommend buying this model
Response from frigidaire.comBy Bianca, Online Outreach Specialist , February 12, 2021
Hello, crev68!
We are sorry to hear you are having that experience with the freezer. Rest assured, we're here to help. If the current service visit doesn't resolve the issue, please reach back out to us so we can see what options are available to make things right.
Bianca
We are sorry to hear you are having that experience with the freezer. Rest assured, we're here to help. If the current service visit doesn't resolve the issue, please reach back out to us so we can see what options are available to make things right.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a reliable freezer
on February 5, 2021
Posted by: J Rose
[This review was collected as part of a promotion.] The first freezer delivered to us was scratched and made a terrible noise. We refused delivery of it. A few weeks later, a new one came. This oneworked great for 3 weeks, then the temperature started raising, and all the food unfroze. The repairman came and had to order parts. They have not come yet. I do not trust this freezer and do not know that I will ever be comfortable putting food in there again.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, February 16, 2021
We are not happy to learn of your experience with the freezer not properly freezing, J Rose. We’re glad to know you’re already underway for repairs. We’d love to see what we can do about the parts arriving for you sooner. Please be on the lookout for an email from us. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke down in less than 2 months
on February 5, 2021
Posted by: aabmmb
Had to have it repaired. After the repair it will not get done to what is considered a "Deep Freeze temperature.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , February 26, 2021
Hi, aabmmb!
Sorry to learn about your experience with the freezer. We would love to learn more about your concerns such as the setting you are using and what temperature is the unit reaching so we can properly assist. When you have a moment, please join us on a live chat on Frigidaire.com. We are available M-F 8:30am-8:00pm EST.
-Bianca
Sorry to learn about your experience with the freezer. We would love to learn more about your concerns such as the setting you are using and what temperature is the unit reaching so we can properly assist. When you have a moment, please join us on a live chat on Frigidaire.com. We are available M-F 8:30am-8:00pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
I BROUGHT THIS ABOUT A MONTH ALREADY HAVING PROBLEMS
on February 7, 2021
Posted by: B 42
[This review was collected as part of a promotion.] NOT HAPPY HAVING PROBLEM WITH THE FREEZER ONLY HAD IT SHORT WHILE
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 17, 2021
Hi, B 42!
We apologize for any matters you have experienced with your freezer in such a short time and thank you for bringing it to our attention.
Based on the information provided, I was able to see that a technician was able to resolve your concerns recently.
If you are still experiencing any issues, please reach out to us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience.
Best Regards,
Ciara
We apologize for any matters you have experienced with your freezer in such a short time and thank you for bringing it to our attention.
Based on the information provided, I was able to see that a technician was able to resolve your concerns recently.
If you are still experiencing any issues, please reach out to us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Recurrent issues. Different issues with initial and replacement freezer
on February 11, 2021
Posted by: Doug R
[This review was collected as part of a promotion.] Initial upright freezer had a very loud fan noise. It was a loud clang clang clang noise. When delivered we were told to wait four hours before turning it on. Once we turned it on it started clanging. When we called customer service they told us that that could be normal. I was pretty sure it was not as it was loud enough we could not talk over the noise. It however did a good job of keeping items inside frozen. We were provided a replacement freezer however we were told if this one clanged as well it would not be replaced. The replacement freezer did not ever clang. However we have had recurrent problems with alarms of an adequate freezing. We removed approximately half the items in the freezer and it still cannot keep the items in the upper quarter of the freezer frozen. The items at the bottom of the freezer are adequately frozen.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 18, 2021
We certainly don't like to hear that our customers are unhappy with their appliances. However, we love to know that we can help them. We apologize Doug R for your experience with your freezers. We have sent an email for further assistance on this matter. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer
on February 12, 2021
Posted by: Freezer2
[This review was collected as part of a promotion.] Needed a freezer to replace a 15 year old Frigidaire freezer. This one is smaller, but suits our needs.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , February 19, 2021
Hi, there! We appreciate you providing us with your feedback. Thank you for choosing to continue being apart of the Frigidaire family. We hate to learn that you had to downsize, but glad to know that the unit meets your family's needs. We noticed you gave a 1-star review. Are you in need of any assistance? If so, we would be happy to help. Do not hesitate to reach out to us. We are available from 8:30 am to 8 pm EST Monday through Friday by phone or via Live Chat. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sorry.....
on February 13, 2021
Posted by: Falcon4
Sorry to have wasted my time and yours. Sorry that your company doesn't accept constructive criticism...
Response from frigidaire.comBy Briana, Online Outreach Specialist, February 18, 2021
Hello, Falcon4! We are open to all constructive criticism. We are sorry to hear that you feel that is not true. We would like to learn more regarding your concerns. To share, please feel free to connect with us directly. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
I love the features
on February 15, 2021
Posted by: Grandma 9
[This review was collected as part of a promotion.] It has plenty of room inside. It doesn’t take up to much space
Written by a customer while visiting frigidaire.com