Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
Additional comment based on more use - bad shelf design
on January 15, 2021
Posted by: CharlesK
[This review was collected as part of a promotion.] I originally reviewed this freezer in detail when I first received it. All of that stands. However in practical use I have noted one very annoying issue. My old freezer had shelves with a small lip on the edge which would prevent items from falling out. Just that little edge so that your containers or bags had something to hold onto. This freezer has shelves without an edge. It has become impossible to remove anything but the top item on a stack without everything below and sometimes to the side of it falling onto the floor. I have asked my wife to hold the freezer paper wrapped stack while I remove one item just to spare me the pickup time. And yes, my old freezer was a Frigidaire.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 14, 2021
Thank you so much for providing this design recommendation CharlesK. Is it vital that we learn what consumers like and do not like in the design, as we start planning for the future. We do apologize for the inconvenience this shelf design has created for you.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
3 months load noise reduced cooling
on January 18, 2021
Posted by: Getting warm
[This review was collected as part of a promotion.] Work great for first 3 months load knocking noise and reduce cooling waiting now for parts to arrive hope food does not spoil.
glad it is in garage it has anconstant running noise
glad it is in garage it has anconstant running noise
Response from frigidaire.comBy Corletta , Outreach Social Specialist , January 19, 2021
Hi there, This is certainly not the experience we want you to have with your new freezer! We’re glad to know you’re already underway for repairs, and we want to get your appliance back to working order as soon as possible. If this does not resolve your issues, we’re here to help! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Does not seal
on January 20, 2021
Posted by: DCFoster
[This review was collected as part of a promotion.] We were looking forward to our new freezer however it is constantly running. The door is not sealing correctly and so far Frigidaire is being non-responsive. We have owned this less than 3 weeks.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 27, 2021
Hello, DCFoster! Thank you for your review. We are sorry to hear about your door seal concerns. In researching, we see where you have been properly assisted with your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good but not frostless
on January 21, 2021
Posted by: Mhubter
[This review was collected as part of a promotion.] It works but I keep getting piles of frost on bottom and sides
Response from frigidaire.comBy Ashton, Online Outreach Specialist, January 27, 2021
Hi, Mhubter!
Thanks for reaching out with your concerns! Sorry to hear you're getting frost in your freezer; check the seals on the door to ensure there are no gaps or any damage to the seal! If you're still having issues, please respond to the email I just sent you and we will be happy to help further. :)
Best,
Ashton
Thanks for reaching out with your concerns! Sorry to hear you're getting frost in your freezer; check the seals on the door to ensure there are no gaps or any damage to the seal! If you're still having issues, please respond to the email I just sent you and we will be happy to help further. :)
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good Freezer
on January 22, 2021
Posted by: DrSpagetti
[This review was collected as part of a promotion.] This freezer is great. Only complaints I have is there doesn't seem to be a clear way to lower the feet in the front. (or I'm just an idiot) the light bulb also stopped working inside within 24 hours of delivery. If I could remedy those two items it would be 5 stars.
Written by a customer while visiting frigidaire.com
Customer Rating
1
disappointed
on January 31, 2021
Posted by: Kati G
I bought this in November and It has already stopped freezing and I have lost already lost about $100 worth of meat because a part to circulate the cold air stopped working and the top 2 shelves defrosted and spoiled. This is the second stand up freezer we have bought from Frigidaire and will be the last as the other met a similar demise in under a year but due to our remote duty location we were unable to get it serviced by an authorized company.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, February 9, 2021
That definitely sounds frustrating, Kati G. This is certainly not the experience we want you to have with your new freezer! I think we have a few options on our end that could help. I’d like to keep working on this with you, please be on the lookout for an email from us. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome freezer
on February 2, 2021
Posted by: Patsy78
[This review was collected as part of a promotion.] LOVE LOVE it!!!! Has sooo much room!!!! Love the green light letting you know the power is on.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Having problems
on February 2, 2021
Posted by: CVD84
[This review was collected as part of a promotion.] Having problems. The door doesn’t seal correctly. The light stays on when door is closed.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, February 9, 2021
Hello, CVD84!
Thank you for your feedback. It's unfortunate that the freezer is not working properly. We see that you're currently working with a technician to resolve your issues. Should you need further assistance, please do not hesitate with contact us. -Katrina
Thank you for your feedback. It's unfortunate that the freezer is not working properly. We see that you're currently working with a technician to resolve your issues. Should you need further assistance, please do not hesitate with contact us. -Katrina
Written by a customer while visiting frigidaire.com